It was disappointing. Everything about it. The facial was so sloppy. When I got home I literally…read morehad to rinse off my face. I paid for the upgrade light service on my face, she didn't even know how to cover my eyes. I had to ask her to stop, literally to stop.... And cover my eyes correctly. She did. She talked the entire time, and nothing about what she was doing on my skin. Nice enough girl. Needs more classes. I hate to complain but their site keeps asking me to review them. This is probably I don't know two months ago. It was not good.

Just had my second facial at this hidden gem in Surf City NC. My esthetician, Sara works magic on…read moremy skin and it is the most relaxing experience I have every had. She has an amazing touch and you may fall asleep. Highly recommend Isla for any of your skin care needs. I can't wait to go back

Morgan is so cute and sweet and did an amazing job on my lash lift and brow tint. I was a first…read moretime customer and a little nervous but she was great!! Highly recommend!

I've been to this location a few times and I'm always extremely pleased with the results. Lauren…read moredoes the best job with the Brazilian and somehow makes it hurt less than every other place I've been to! Definitely worth heading to Brow to Toe to see her!

I don't know why people left negative reviews but not my case, one of employees name Katie did…read moreexcellent job with care & even went extra miles!!! Thank you! I'll come back for sure

Got a mani & pedi. Great friendly service. Nice relaxing music and the beautiful fish tank was a…read morebonus!

I had a broken nail, and they took great care of it. The service was excellent--everyone was…read morefriendly, professional, and made sure my nail looked perfect before I left. I really appreciated the attention to detail and would definitely recommend them!

I always walk out of H&H satisfied with my nails! John did amazing on these today and did his very…read morebest to make it look just like the picture! I love them

Just had an amazing haircut at Super Cuts! I got a shampoo and an unexpected scalp massage- it was…read moreincredible. Very clean, professional, and friendly atmosphere. Highly recommend for people of all ages and styles.

I went to Supercuts to fix a problem that I created when I tried to cut my own hair. I saw Carli!…read moreshe was understanding, and gave me a new style without judgement. she was amazing. I love my new hair. Thank you so much Carli!!!

This place is so welcoming, relaxing and beautiful. They have created a perfect oasis experience…read more My therapist, Jean was welcoming and did a great massage that put me to sleep several times ( I woke up mid snore!)

This place is very nice. My first impression was that the waiting area had comfortable seats only…read moreto confirm that yes, they are very comfortable. I recommend arriving early for appointments just so that you can sit a while and have a complementary coffee or cookie or both. Just sit for 20 minutes and pre-relax. I have read many of the comments posted here on Yelp and I am not sure about those. The staff has awards for their services and these few comments against a quiet client history is hardly credible.

It is always clean, the staff professional and always a welcoming vibe. Highly recommendread more

From the owner: Arm waxing, Bikini waxing, Chest waxing, Eyebrow waxing, Full face waxing, Lip waxing, Men's…read morewaxing, Stomach waxing, Women's waxing, Back waxing, Brazilian waxing, Chin waxing, Full body waxing, Leg waxing, Lower back waxing, Nose hair waxing, Underarm waxing

IN ABSOLUTE SHOCK!! BEWARE!! My husband booked a Valentine's Day package for me so my massage was…read moreon February 15th at 4:45. I arrived to the spa at 4:05. When I walked in I was asked if I needed to use the restroom and then someone had walked into the restroom so I was told to sit down in the front. In the package it says to arrive 30 minutes early to enjoy mimosas and sweet treats. I did not get taken back to the relaxation room until I stood up and said something. They were too busy chit chatting than worrying about their customer. Finally I was taken back to the relaxation room about 10 minutes before my massage. When I walked in I was shocked they had camper chair for us to sit in, in a so called "relaxation" room. I literally had to chug down my drink and sweet treats before my massage. Finally the massage. ABSOLUTE worst massage I've ever received. The lady spent more time putting the mint oil infront of my nose than actually massage my neck and shoulders, which was literally suffocating. I was also told that hot stone would be included. I had maybe 5 minutes of hot stone on my back and then another 5 minutes of her massaging my back. I'm carrying around a newborn and toddler all day so that was extremely upsetting. My husband booked this massage as a postpartum gift since I just went through an emergency c section and he just wanted me to have a day of relaxation. I left there extremely upset and frustrated instead of feeling good. I ended up leaving a review that night which I've never left a review in my life. And then they replied and was told in the reply if I was open to it they'd like to discuss this further. I called the spa 3 times and the first time I called I was told I would probably just get a refund and that I would be getting a call back. Every other time I called I was given the runaround and told I would be getting a call back. Finally this morning I called and spoke with the owner. The owner was not nice at all and told me because I left a review she will not be giving me any type of compensation. She literally said that because I left a review for the public to see she will not be helping me. I didn't know that I wasn't entitled to leave a review of my experience and because I did I will not be helped. Absolute insanity. Worst customer service and WORST "spa" I've ever been to. Stay away from this horrid place.

By some stroke of luck I was able to get in last minute for a 45 minute massage and I couldn't be…read morehappier. I got onto the waitlist for a 4:45 via the website but then texted the business to let them know I had some flexibility with the time to hopefully up my chances of getting in. They were super communicative and got me set up. Such a clean and inviting location and the staff is great. I am an LMT so can be a tough customer but had no complaints and left feeling relaxed and refreshed. I will definitely plan ahead on my next visit to Jacksonville so I can get a longer session!