I have to say I'm disappointed in your business practices. Our college daughter went in for a cut…read morein color and was charged almost $500 with tip. She looked at it and saw all these additional charges added. She made sure this week when she was back from school to not have all these options in à la carte things placed in her order. She even confirmed when she got there. All she wanted was a cut and color. The bill again was almost $500 even though she'd asked for a stripped down order and confirm that. Disappointed that this is the second time this has happen. I emailed three times with zero response

Convenient location, very friendly employees and accommodating. The gal who did my hair did a good…read morejob with highlights and blowdry. My only suggestion is that they upgrade the interior a bit. The floor and much of the area in the back is overly "grungy" which I know is a look. However, it actually just looks old and worn.

My husband booked himself a last minute appointment Saturday morning with Kate. She was thorough…read morewith their consultation and listened to everything he wanted with his haircut. She did an incredible job shaping his long hair into a modern mullet and brought out so much of his natural curls. This is the best he has felt about his hair and he absolutely loves the cut! The salon was beautiful and comfortable, and we couldn't be happier with our experience. When we move back to town, I plan on booking with Kate too!

This was my second time coming to this location and I think this is my favorite salon ever! I love…read morehow the salon looks with the giant golden mirrors and the checkered floors. I got my hair dyed and trimmed by Webber. She did a fabulous job on my red hair and made my Ariel dreams come true! I know i can for sure trust her with my hair! Another stylist actually came up to me and complimented my hair and wanted to take a picture for their instagram! I cannot recommend this place more!!!

I have been going to Bangz for a few years now and everyone has always been kind and thoughtful to…read moreme. Anastasia has been my main hairstylist and she always goes the extra mile to make sure my hair is looking and feeling great. I always look forward to my weekly visits.

Great service for my pedicures! The salon has an upscale vibe and the people there are very…read moreprofessional! Friendly staff too and they do a great job in customer service! 5 stars plus! Love Emma & Shelley!

For me there isn't a single place in all of New Hanover county that has such a gifted crew. In the…read morelast 8 years no matter who gives me my two times a year hair cut it always comes out AMAZING! I have sent many folks to this location and stand beside the abilities of ALL their staff!!! They have the ability to cover a large part of our population with modern new cuts or just simple ol' getter done cuts like me. Well done folks well done!!!!!!!

I received a text the day of my appointment that my stylist had to cancel. I said OK and when could…read morewe reschedule? Never heard back.

First pic is what I wanted, second was what they did…read more I'm not thrilled about my experience and have shed a tear or two over my hair the past couple weeks. I wanted like a natural balayage type highlights which I don't think this place is very skilled in (highlights I mean) and I basically feel like I just spent over 100 dollars for someone to turn all my hair brown, which I could have done myself for much cheaper. The Pinterest picture is the one I showed her. The other is what she did. Not even close. Honestly, just wanting to be done with the place I just left and didn't say a word about being unhappy but I'm literally in tears as I write this review. I went in initially for a balayage type of highlight on my dark brown hair. I showed Bailey a picture of exactly how I wanted it. I left the salon with half my hair more blonde than the other and with almost white streaky highlights it made me look like I had gray hairs( I'm 26). I told her I wasn't happy and went in a second time to get it fixed. I basically just wanted the other half of my hair to be slightly more blonde to match the other side. Just evened out so my ride side and left side match and just darken my highlights slightly. She basically dyed all my hair back to brown. She toned it so dark that you barely see highlight at all. I could have done that for $5 with a drugstore box of hair color. Again, at this point my hair is so processed I'm leaving it be but I would not suggest this place if you're looking to get highlights done.

Had gone to Stylist once before just for color and it was fine -- decided to get a cut and color…read morethis time, but with another stylist. I left the salon looking fine, as she styled it in a way that made this less obvious but as I started to style it at home, I realized this wasn't normal. Tried to contact the salon a few times -- just to ask for a discount. I got a color, which turned out fine, but I didn't want to pay for the cut for obvious reasons. Never heard back. So I disputed it through my credit card company, to which Stylist declined even after submitting pictures. I figured this was an isolated incident and I didn't want to leave a review and potentially harm the employees here but the poor/lack of response has prompted me to ensure that no one else has to go through this.

I had such a great experience with Kelsey! I absolutely love how my hair turned out. We did a…read morebalayage with a root smudge, and the blend is so seamless. It came out exactly how I was hoping. She really listened to what I wanted and nailed it. She was also so sweet and easy to talk to. She even offered to run next door and grab me a snack, which was so thoughtful and kind. I'll definitely be going back to Kelsey for my future appointments and would highly recommend booking with her!

I have fine, flyaway hair that never looked good after a cut - until I found Stacy. When she moved…read moreover to Gloss, I followed because she truly knows how to create beautiful styles that start with a fabulous cut. After Stacy works her magic, my hair looks and feels amazing. The best part is that it now falls nicely into place on its own and stays there. I can't recommend Stacy enough! As for the salon, it's very nice and seems a happy place. Another bonus - they have and use Cruelty Free products! A win-win all around.

Waxing with Taylor. So fast and painless. Then facial with lash lift and tint. Refreshed and relaxedread more

I'm so grateful to have found a salon and stylist here in Wilmington! Kylie is hands down one of…read morethe nicest and most talented stylists I've had the pleasure of entrusting my hair with. She understands my hair texture and has recommended products accordingly - which was a blessing this summer with the humidity. When I decided to venture into the world of coloring, she asked for photos in advanced to help conceptualize my idea. On the day of, we revisited them and spoke about specifics - the bayalage style, shades, thickness of pieces, etc. Despite knowing I'd walk out with a new look, I felt confident in Kylie's skills and abilities. And she created the most natural and fitting color I could have hoped for! The skill and professionalism at this salon exceeds expectations - give them a call and find your best matched stylist!

A generous gift card for services at this salon was purchased for me.When I attempted to schedule…read morean appt after a previous visit ,I was told no availability for several months.Yet, another caller was able to obtain an appt with that same stylist almost immediately. My repeated phone calls were also ignored. I went to the salon personally to request a refund for the unused gift card balance. Although the refund was eventually provided, the owner's demeanor throughout the interaction was dismissive,condescending,and devoid of even basic courtesy.When I calmly asked why I had been told no appointments were available while others were apparently accommodated,my questions were simply ignored. At 74 years old, I have lived long enough to recognize the difference between professionalism and social exclusion. what disturbed me most was not the refusal itself,but the complete lack of honesty,respect, and human decency in the way the situation was handled. I left with my refund,but also with the feeling that I was quietly judged and deliberately made unwelcome. No customer deserves to be treated that way.

I have had a great service here previously but my last visit I asked for a long lob and got a short…read morecut. I can get over the length even though it's not what I asked for but it was really uneven and when I called to get it fixed I was offered one time slot which I could not make, i was told they could not work with me to fit in any other time before I left out of town. I live out of state so I expressed the urgency and was told there nothing they could do. I asked for anyone else including the owner in hopes of a quick fix and was told no that I needed to go back to the stylist who cut it and there was no availability so they didn't know what else to tell me. Very disappointed as I paid over a 100 dollars for my cut and will now have to pay to get it fixed. They need to do better to stand by their work and have a better policy to rectify issues as they occur.