I used to think that this was just because of Covid and there was a staffing issue but it's a little bit out of control with this place! I called there today to see if I could get in with a preferred stylist. I was told that there were some openings but they didn't fit with my schedule. She advised that I should come in they after 4 when I was done with work and they would get me in. So I did not schedule with anyone else nor look for any other available salons in the area. I went in at about three minutes after four and was told they were done seeing customers for the remainder of the evening. I understand staffing issues which seem to be constant with this place. I can think of at least three stylist that no longer work there in the last two years. So not retaining good staff also a problem! You can't schedule an appointment online which is also problematic by itself in this day and age. Now you also apparently can't go in and make a walk in appointment when it's two hours before closing seems to be a real problem! read more

I had the worst cut ever. The senior manager fixed the cut Like it was no big deal Don't go there read more

Fantastic Sams Hair Salons - Hair Salons Near Me - River Falls, Wisconsin

I would never call this place anything close to fantastic. I asked for short sides and to keep it long on the top but the lady buzzed my whole head! I would advise to stay away from this place it darkened the whole town. Pros: none Kahn's: people who don't listen Terrible cuts read more

I went to go get my hair dyed and styled. The first time I have had it dyed in ten years so I was nervous with how it was going to turn out. Ceara was my stylist and was so kind and helpful, gave me exactly what I wanted and helped me figure out how long I wanted curtain bangs. (Another thing I was a bit nervous about. It looks great! read more

Fantastic Sams is by far my favorite place to get my hair cut in River Falls. Since I am a guy I usually take advantage of their $10 buzz cut price for anyone that only gets shaved. I have had many great hair cuts over the last 7 years they have been open. I now take my two boys there when they are getting a little rough around the edges. They are very good with kids and can always get hair done in record time. read more

Fantastic Sams Hair Salons - Hair Salons Near Me - River Falls, Wisconsin

Hudson, WI location. Was told a ten minute wait, it has been more than an hour. No apologies or thanking me for waiting, when I asked to confirm that I'd been checked they just said yep. I get you're busy but you can at least be friendly. Got here at 9:00 thinking I'd have plenty of time to get to my class at 12:00, but now I'm not so sure. read more

I want to like this place. But most of the time I don't. I'm writing this review after several times coming here. Once or twice I've had someone that's relatively pleasant, gets the job done, and gets me in and out without me being too frustrated. That's the reason I'm giving Fantastic Sams 2 stars and not one. However, several other times the stylist either barely talks to me or doesn't talk to me at all, making the entire situation feel awkward. And when they do talk... I get told that my hair is awful. Yes, I box dye and I tend to style with heating tools. But as someone that works in the service industry, if I wants tips I don't insult my customers. They make me feel bad about myself, why on earth would I want to spend money somewhere that does that? My last experience would have been great.... until the stylist suggested putting me under one of their dryers to dry my naturally curly hair. She put in some really sticky styling gel and then stuck me under. I watched her sweep up the hair she'd just cut and then she disappeared. Time went by... there was one other stylist in the room, cutting someone else's hair and not paying attention to me. I started to get really warm from the dryer. I kept having to touch my hair to find out how dry it was getting. Finally, my scalp started to feel like it was burning. I finally had to turn around and shut the dryer off myself. At this point my stylist still hadn't come back (mind you my hair went from relatively damp to totally dry in this time) and the other stylist still wasn't paying attention. I could have walked out without paying and no one would have noticed! I finally had to ask the other stylist if I could pay so I could leave. No apology, nothing. And her name tag? Said she was the MANAGER. This place just isn't okay. I get it, it's not like it's a high paying salon. But the way they treat customers is really sub par. They need to learn to treat their customers in a positive way. I won't be coming back. read more

I have had excellent services here and great customer service from start to end of appointment. I have two favorite stylist...Tina and Stephanie. I have found them to be very consistent on cuts and my color after listening to my concerns or preferences. I'll be back!!! read more

If I wanted to pay $20 for a haircut I would go somewhere that does more than just cut my hair. They offer a student discount but declined me of using it. read more

Love this hair salon. I request the same lady each time I go and she does a fabulous job with my haircuts and highlights.

Took my daughter in to get her eyebrows done. She loves to have that done for some reason. We got right in with no wait. She was pleased with the results and it was all very nice professional and friendly. read more

Just for my hair and eyebrows done by Danielle today. She is a breath of Fresh air there, when I've gone in the past the stylists are bland and seem annoyed with their jobs. But Danielle clearly loves what she does and makes you feel valued and important. Defiantly will be back just to go see Danielle. read more

I've been to this place 5 times in the last 2 weeks to try and get my eyebrows waxed, each time there was at least a 50 minute wait. Not to mention, you can't make appointments to have an official time scheduled. Also, I've always gotten my eyebrows done here but the last time I did, she messed both of them up leaving me with barely any eyebrows. Do not recommend this place at all. read more

We walk in tonight and were able to get in right away, both our hair stylists were friendly concentrate and listened to what we wanted done with our hair styles...it's nice when they seem interested in making conversation and ask us if there is anything else we'd like done with our hair. Length, layering, and which hair products we'd prefer to have used in our hair... :) read more

Please don't go here!! My mom, who almost never gets a day off, decided to treat herself one day and get her hair done. She didn't want anything special or overly complicated, just a root touch up. The people who work here are so mentally challenged they couldn't even do that. They put BLACK on her roots and then half way down it was BLEACH BLONDE. Before, my mom had beautiful brown hair with sandy blonde and golden highlights, very natural looking. They messed up her hair so bad and they still made her pay for it!! She called me on my phone sobbing. She just wanted to treat herself and they made her cry for hours. I think she was there from 5pm to 11pm. I still feel bad about this. Never ever go here. If you want to get your hair colored, go to someplace professional. Take it from my mom's experience here. read more

I've been taking my kids here for about 15 years, mainly because it was convenient and reasonably priced. There were a few (only 2) times when customer service was sub par. In the last few years, they have consistently been very friendly, receptive and professional. They have made changes/stepped up their game and I noticed. I also have started seeing a stylist there. read more

Avoid this Fantastic Sams! The women/girls who work there are not very good at giving quality customer service. You walk in and workers will look at you and then just walk to the back room. You can see 1 or 2 peak out of the room and it makes you feel unwanted and like they are discussing who wants to be the one to help you. I have been here multiple times for an eyebrow wax and its the same almost every time. Its almost like they get annoyed they have another customer because they like to talk and gossip amongst each other and having a customer interrupts them. Go to the Hudson Fantastic Sams if you can. Hudson is friendly, professional and welcoming. I would never return to this location. Im glad I gave another Fantastic Sams a chance because its not the company thats bad its just the River Falls store doesnt seem to care about hiring and demanding good customer service. read more

I have been to this location several times and the cuts have usually been ok, not fantastic but ok for just dropping in without an appointment. Once I even left a 5 star review for the stylist who actually gave us the haircut we asked for. Today was by far the worst experience ever. I told the stylist that I wanted my son's hair to keep the length but thin it out a bit and trim the side burns. What we got was an oddly layered back(not keeping the length at all) that was done with a razor and completely nicked up my son's neck. He started crying as soon as we got to the car telling me how roughly she treated him with the razor. He had nicks on his ears, back of neck and even some on his upper back! I felt awful for him and he's so mad his hair is so short. I'm not happy either as he has school pictures next week. I could not have been more clear with directions of what we wanted with this cut. It's like the stylist thought she knew better. I didn't get her name and we won't be back! $17 for a horrible haircut that can't be fixed:/ read more

I was very disappointed in the "service" I received here. I stopped in looking for a simple trim and some layers and was seated pretty quickly. I explained to the stylist what I wanted, she washed my hair and when we sat back down she trimmed the bottom. She told me she was going to put me under the dryer and finish drying my hair with a blow dryer before she did the layering. I thought it was odd because I've never been put under one of the dryers for a haircut before but I don't usually go to fantastic sam's so I agreed. She sat me under the dryer (did not offer a magazine or anything) and for several minutes I watched her stocking and moving products. Several minutes went by of this... then several more and after at LEAST 10 minutes of just sitting under the dryer, she went to the front of the store and came back with another gentleman. I figured she was getting him seated for someone else but after a minute or so she started combing and trimming his hair. I was livid, not only did she stick me in a chair instead of drying my hair herself, but she decided I would just sit and watch while she took another customer. I grabbed my things and asked the receptionist how much I owed for the trim. I was not charged since she "left" me there and I don't want to blame anyone else for her poor customer service but I felt like the staff wasn't very concerned with how upset I was. I don't consider myself an unreasonable person and I have never walked out on a haircut before, despite having bad haircuts but it's one thing for them to mess up a haircut, it's another to have complete disregard for your customers in a client based profession. read more

I was told I had a 15 min wait and ended up waiting over an hour and a half for a root touch up. Not happy.

I will never go here again. I called to get a quote to get my hair colored, they said it would be about 125. I got there and sat down and she showed me a list of everything we'd be doing. My bill was 248 dollars without a tip.They charged me 55 dollars to color my roots! Like what?! I'm getting my hair colored why would it be an additional 55 dollars? My hair is nothing like I wanted it. I wanted to go fully blonde and she did an ombré, keeping the top half of my head the brown it was before. I almost tipped over when I heard the price. I have never spent so much getting my hair done. I learned my lesson and will NEVER go back here. read more

I visited the River Falls salon yesterday. I want to give a big Thank You to Kylie for the best cut and highlite I have ever had. I have found my new stylist. Thanks again. -Tammy read more

Very disappointing service and haircut. My nine year old just had a complete hack job at the salon. I had to ask the stylist to fix around his ears, since she had left hairs the original length still there. She didn't clean up the base of his neck and left tufts of his original hair length in the back that I ended up having to trim. Her attitude clearly said she didn't want to be there and she barely spoke two words to my son when she was providing the "service". She didn't check her own work and instead left me to see how poor of a job she had done which says it all. The service was definitely not worth the money and time that I will now have to expend to get the haircut fixed. read more

I have to say for the service provided at this place the prices STILL aren't worth it. I've been going here for a few years now. The only one allowed to touch my hair is Nicky Barnes and I will no longer let them color my hair. Let me just say Nicky is AMAZING their hair color product is crap though. I have been burned a couple of times with coloring now. I highlighted my hair here at one point and ended up paying a ton more money than I should have because the color didn't take right. I've had my hair highlighted several times in my life before and after this and no other place had an issue.They had to tint my hair to get the color right and charged me for it!! I had a terrible experience with their manager Amanda who is so rude I'm not sure why she even has a job. They goofed up a whole head dye job that involved them bleaching half of my hair. After one week the color had washed out and looked AWEFUL. I came in to have the problem remedied. Amanda agreed to recolor part of my hair but refused to even trim the fried ends....mind you they had by this point bleached my hair once and dyed it twice in a week. She was rough with me like she was pissed, then kicked me out of the salon chair with dye in my hair and made me sit in the waiting area. She roughed me up a little more while she rinsed out the dye and shoved me under a dryer for 20 minutes. The whole time I was waiting and under the dryer she took additional customers...all were male. She flirted with these guys and practically threw herself at them the whole time. Pathetic...and she's married. If this place had new management it would be much better. That woman was so rude and unprofessional that I won't even go in there without calling to find out if she is there first. I've also heard the same complaints from several other women who live and work in this community. read more

great haircuts and great service. my little boy actually asks me if he can go get his hair cut because he likes it so much.