I've been coming to the River Falls (not) great clips for a long time, too long I guess. I have a couple of gals that have been cutting my hair and I've been happy with them so I kept going. Today I went to book online, but that system wasn't working so I just drove into the store. There was a 2-hour wait, so they said they would text me 15-mins before my time slot which I thought sounded good so I take that option and headed home. When I got no text I drove back into the shop at the 2-hour mark to find out they took my name off the list!!??? Really, why I asked - they told me I didn't respond to the text. What text, I got no text which is why I drove back. Ok, fine, so I'm here now, on time, and ready to go. The response I got was - we can add you to the list again for another two-hour wait. I walked out and it is likely the last time I go to the River Falls Great Clips unless I have some kind of hair emergency. I had to be negative but this is a run-of-the-mill average at best place they can't afford to have this poor level of service or 2-hour waits the prices. Just not good enough for that. Lower cost is all they have going for them and frankly even the prices are no longer that good. read more

My kids got cuts and liked them, though one wasn't at all what she'd asked for, but their scheduling leaves something to be desired. We got there and was told 45 min, which is what the board showed. As people came in and then the list grew, they were only saying about 30 min when the board showed 55+. But, 1 hour and 45 min later they still weren't able to fit me in before I had to leave. read more

Ashley did my cut and she did a great job. I will be going back from now on. It was really busy so I would suggest you check in on line first. read more

I called today to see if they were very busy as I was hoping to get a trim and had limited time. The woman I spoke to was very rude to me and treated me as if I were stupid. I simply wanted to know if they had a lot of people in so I could see if there would be time for me in my time frame. She was very rude and told me that they only take walk-ins. This wasn't what upset me, it was the fact that after I explained that I was under a time crunch and could be to the store in a matter of minutes she simply repeated herself in an even more off-putting and rude voice telling me they only take walk-ins when I simply wanted to know if they had any walk-ins still waiting to be seen. I also asked if there was someone who was comfortable with cutting curly hair as it is a whole other beast and many professionals have told me they can cut curly hair but it ends up being an uneven mess and ultimately a disappointment and waste of money. So I wanted to be sure that there was someone who was comfortable with cutting my curls and she was extremely rude on this front as well even after I explained that I had had bad experiences in the past. I wanted to tell her off but I refrained and went to Fantastic Sams and got a great cut by a nice stylist. read more

I am recently new to the area due to attending school at UWRF. I don't know which salons are the best and the worse but I was in a real need of a hair cut since my bangs were starting to obscure my vision. I had found some advertisement for Great Clips on a few of my reciepts from local businesses. So I figured I would give them a call to make appointment. The first hint that I shouldn't have gone to this place was that they don't do appointments; it is a walk-in establishment. And from previous experiences, I usually try to avoid salons like that but like I said I was in need of a hair cut. So my dislikes about the "salon" are: 1). They don't wash your hair (any well establish salon wash hair prior to hair cut because clean wet hair is best way to cut to make sure everything is even). Instead they just sprayed water from a spray bottle on to my hair. Naturally I have thick wavy hair (which I told the "hair stylist" because I had straight my hair earlier that day). So spraying my hair with a squirt bottle is equivalent of spraying a Labrador retriever or Golden Retriever with coat--- It only gets the top portion wet and not the undercoat (which for me is even more curly and wavy). Overall, there was no way that my hair was going to be even when she cut it (which doesn't matter anyways- as I will explain later). 2.) the Drape the "Hair Stylist" put on me was dirty. I didn't realize this until she told me to look down (and this was when she was going to start cutting my hair). Anyways, there was hair clippings on the drape from the previous client. So this makes me question their sanitation with all their equipment. I am sorry but every person should have a clean drape, comb, scissors, clips, ect.. Either throw the drape in the wash or clean it off with a disinfectant spray, but there should be no hair clippings from the previous client on a drape that you are using for a different client. 3) The "Hair Stylist" use no skill what-so-ever when clipping my hair. It was a basic Comb and clip and followed by same routine many times- she would then look to make sure everything matched on both sides. When she did layering to frame the my face, she just took a scissors and cut at a curve down the side of my face on one side and then did the same on the other side. And would keep cutting until they almost matched. When I got home I had to edit the clipping myself to make it match a little better. Most certified hair stylists will take both sides up and clip- then let them fall- that way both are at equal length. And then take a edging comb to make it feather out a little more. 4). No people skill. Three times during my haircut, the individual cutting my hair 1) answer phone call from family member, 2). help another coworker with giving advise about product that will give volume to hair. 3). To grab the food that someone dropped off for her. I was very rude of her, especially since I am paying for this so-called hair cut.. I was out of the in about 20 minutes, which if you subtract the amount of time she was doing other things, means she didn't spend that much time on my hair cut. And I had went into great detail about how I wanted it cut and yet still it didn't turn out that way and I still unsure if everything is even. The hair cut would normally have cost $14.00 but due to me being a student- I got a $3.00 off giving me a total of $11.00. I guess you do get what you pay for (which I wasn't expecting). Overall, I do not recommend Great Clips in River Falls, WI. to any female who needs a haircut. I am pretty sure they couldn't mess up a buzz cut on a male. But for females, it takes should take more time and detail to haircut. So My review would be thus- 1 star for poor customer service, sanitation, and professional skill at Great Clips. read more

Great place to get quality, friendly service. Online check in makes it very convenient. I like that i don't need an appointment. I have never had a bad experience, the stylist are always smiling and happy. Love Great Clips River Falls. read more