The mechanical seal went out on our pool pump. Suttons explained how to disassemble my pump remove…read moreand install a new mechanical seal. It worked like a charm and they saved me lots of money by repairing my pump instead of buying new. Thanks Suttons! Paul Jacobi

Like most pool company's in Brevard County they are busy, and could care less if they lose clients…read moreor pay attention to service requests. Sutton Pools is no different. If I could choose no stars, I would. From the very beginning Sutton Pools service team has been argumentative, dismissive, and non reliable. We began with purchasing a heater/chiller that was meant to use remotely for our guests who stay at our beach home. The tech Eric, was very dismissive, who would rather text than pick up the phone and have a conversation. Janice Sutton, who generally responds to email requests and always with a short argumentative reply couldn't be less helpful. Our pool company who services the account noticed the motor recently purchased and installed less than a year ago by Sutton Pools was making a loud noise, so he sent video which I forwarded to Sutton Pools. The motor is under warranty but Sutton refuses to honor that warranty claiming the pool company was to blame for not notifying them sooner. Furthermore, the heater/chiller we installed less than 6 months ago is also leaking. Now Sutton Pools recommendation is for us to pay for a new motor and find a new company to handle the service requests. We would NEVER recommend Sutton to anyone.

very helpful, always get my water tested, very friendly and helpful staff! Joe and the staff are a…read morepleasure to deal with!

Communication! It's as if they don't want the business. Went in looking for a $4000+ pool heater…read moreand couldn't get anyone to call us back. Water testing showed gloom and doom of our pool. Alternate pool company did same testing and pool was not as bad as these folks made it out to be. Sad, but whatever. They lost a sale. Hopefully, your experience will be better. If never recommend them. Not a very responsive bunch.

I would give zero stars if that was an option. I turned over the service of my pool to Pinch A…read morePenny about a year ago as I was tired to doing it myself. I also bought a heat pump pool heater from them at that time. Since then they told me my Hayward OmniLogicPL controller wasn't working g properly and required a new board for $1850. I paid them the money and they brought the board but three months later it wasn't installed. After three months of runaround I called Hayward directly and their tech came out and found that the board Pinch A Penny ordered want the right board for the OmniLogic. The tech also stated whatever Pinch A Penny tech did to my OmniLogicPL controller has shorted out my pool heater board. Today I returned the board to PAP and the manager told me ownership would have to issue my refund but it should show up on my credit card by tomorrow morning. To be continued...... hoping for a positive resolution.

I do not recommend the Merritt Island location to service any pool! We have these guys service our…read morepool and they continuously have chlorine levels WAY too high (8/9 ppm), they put our filter top on wrong (which is sad because they sell the model we have), their "cleaning" is terrible.... it never looks clean - they say they vacuum but it does not appear to be the case. As soon as I find another provider I will be canceling their services.

Attentive at first, service starts to go downhill over time. I used this service for three years…read moreand in the beginning, they were good - attentive, consistent, reliable. Over the three years, and multiple service techs, responsiveness and consistency eroded to poor performance. Personnel turnover is an issue. Consumers should beware. Techs seem to last about 2-3 months, then a new person will show up - on any given day (I've had a tech - someone I'd never met before - show up on a Sunday when my regular service day was Friday). I had a leak in my pump return line and it took two weeks to get a response, then when communicated they would be there the next day, nobody showed up. I went from being a priority to being a nuisance - there are a lot more companies out there who want your business, similarly priced, and won't treat you like a nuisance. Go elsewhere.

Luke & his crew have been very helpful to us. We hired them to clean our pool before we moved into…read moreour home which wasn't for another 2 weeks! They did such a great job and he was available to call or text with any questions or concerns we had. He honestly felt more like a friend than a stranger. So grateful for their knowledge, advice and service. Very reasonably priced as well! Thank you Luke & Matt! Nick & Alissa

I am so pleased with their customer service and willingness to spend a few extra minutes to answer…read moreALL my questions! We are very fortunate to have such a wonderful establishment in our area! Thanks y'all!

Always professional, go out of their way with any pool issues I have had, love this place!read more

One star ONLY because it makes me pick something otherwise it would be no stars. This company is…read morehorrible. When we moved to the area we signed up with aqua rite to come once a week to clean our pool... initially everything was fine we had a great guy coming to clean the pool and then he was promoted and from then on out they kept changing our pool person and each one was just as lazy as the next ... but that's not the worst of it... the manager BJ never did his job never followed up with us on our request to look at the pool pump since it was having issues... I called the office and was told ohh we will be there by Friday.. Friday comes and goes and now it's been 3 weeks and 3 phone calls to BJ and still no one showed up and no return calls from BJ... we cancelled them and found a better pool company who actually does what we pay them for. My point being is .. if u want to get continuously blown off by them and the manager BJ and piss money away go right ahead and hire them but if you want actual work and good work at that we highly recommend looking elsewhere or you're money and time will be wasted.

These people know what they are talking about. Need your pool or spa water tested. They can handle…read moreit. Spa smells funny. They got you covered. Stain at the bottom of the pool. They got just the stuff you need to fix it. Talk to the guy with the long black hair. He is a pool guru.

Many thanks to these folks for their work in restoring our pool deck. They completely redid the…read moredeck and transformed an ugly, peeling deck into a new, gleaming surface. Thanks to Roger for arranging this transformation and to Peter and Garrett for their amazing work.

We are writing to thank you for the professional work your team at Intercostal Pools and Spas did…read morewith our inground spa. The results were better than expected!. We are pleased at the quality of your work and service provided by your staff. Everyone was courteous and accommodating especially George who went above and beyond to correct the many issues that arose. From the inital consultation of the project through the completion of the project, your team provided the highest level of customer service. Thank you again ! We love our Spa.

I've been dealing with AC issues, and the same mopey incompetent tech, for over a month now…read more My Landscapers, scheduled to come the first Tuesday of every month, show up seemingly whenever they feel like it. I once had a house cleaner show up, hoping for a nice, once a year, thorough cleaning. She cleaned with one hand, while talking on her phone with the other. Why am I telling you this? Maybe just to illustrate that the old axiom "It's tough to find good help these days," is alive and well on the Space Coast. Or maybe I just want to draw a contrast between crappy service and the incredible 5-star service I've been getting from Space Coast Pools. I think this guy deserves at least 3 stars just for showing up when he says he will and for being communicative beyond what I expected. He earned the other 2 after the fact. I first called Space Coast Pools, and several other Pool Maintenance companies, all of whom I had to leave messages for. (Understood in that I called during the day, when I'm sure they were busy working.) Brandon called me back within an hour. Only one other company even called me back at all and that was several days later. When I ended my call with Space Coast Pools, Brandon thanked me for "the opportunity to 'earn' his business." I think my heart skipped a beat. On our initial meeting my pool looked like a FROG SWAMP. It would not have surprised to see an alligator. Brandon didn't hesitate. He added some things to my pool (without any kind of agreement or contract), gave me a good quote for service and promised to be back Tuesday (it was Saturday) to inspect his work and continue service. Again he thanked me for "the opportunity to 'earn' his business." The very next day our pool was gorgeous. Since then, the pool has never been less than crystal clear and inviting. Plus Brandon remains punctual, polite, and communicative beyond expectation. The only reason I would ever stop using Space Coast Pools is if I die or move to a house without a pool. Even then I might call them!

Space Coast Pools is fantastic! Very honest and upfront about their services. Brandon tells it like…read moreit is.