Communication! It's as if they don't want the business. Went in looking for a $4000+ pool heater…read moreand couldn't get anyone to call us back. Water testing showed gloom and doom of our pool. Alternate pool company did same testing and pool was not as bad as these folks made it out to be. Sad, but whatever. They lost a sale. Hopefully, your experience will be better. If never recommend them. Not a very responsive bunch.

very helpful, always get my water tested, very friendly and helpful staff! Joe and the staff are a…read morepleasure to deal with!

This used to be a great pool store and pool service until this last month. While I've been dealing…read morewith several different cancers/chemo the last 4 years I thought having a pool service would be helpful (especially after 8 surgeries) which they were great until the person doing my pool quit, and this last month has been awful with the filter and skimmers not being cleaned and then Tuesday turned the pump on it was working fine the pool persons came finally cleaned the filter introduced himself and the gal apologized for the lack of service and cleaning over the last couple of weeks saying she had quit and was training the new guy a little small talk and we said goodbye nothing else was said. I noticed my pump quit working that day then today, Thursday I get an email canceling my service saying that they have tried for WEEKS to let me know the pump was broken and the filter needed to be changed so because they have been unable to contact me they are canceling my service!!! I dont understand why they just wouldn't have emailed me with this information and I'm wondering how they knew weeks in advance that my pool pump was going to breakdown, or why the pool person just wouldn't have let me know when she was there. Personally I think pinchapenny is not what it was I'm unsure if it changed owners but they definitely dont care about their customers like they used to, it's really sad because they used to be a great pool place.

I would give zero stars if that was an option. I turned over the service of my pool to Pinch A…read morePenny about a year ago as I was tired to doing it myself. I also bought a heat pump pool heater from them at that time. Since then they told me my Hayward OmniLogicPL controller wasn't working g properly and required a new board for $1850. I paid them the money and they brought the board but three months later it wasn't installed. After three months of runaround I called Hayward directly and their tech came out and found that the board Pinch A Penny ordered want the right board for the OmniLogic. The tech also stated whatever Pinch A Penny tech did to my OmniLogicPL controller has shorted out my pool heater board. Today I returned the board to PAP and the manager told me ownership would have to issue my refund but it should show up on my credit card by tomorrow morning. To be continued...... hoping for a positive resolution.

Attentive at first, service starts to go downhill over time. I used this service for three years…read moreand in the beginning, they were good - attentive, consistent, reliable. Over the three years, and multiple service techs, responsiveness and consistency eroded to poor performance. Personnel turnover is an issue. Consumers should beware. Techs seem to last about 2-3 months, then a new person will show up - on any given day (I've had a tech - someone I'd never met before - show up on a Sunday when my regular service day was Friday). I had a leak in my pump return line and it took two weeks to get a response, then when communicated they would be there the next day, nobody showed up. I went from being a priority to being a nuisance - there are a lot more companies out there who want your business, similarly priced, and won't treat you like a nuisance. Go elsewhere.

Luke & his crew have been very helpful to us. We hired them to clean our pool before we moved into…read moreour home which wasn't for another 2 weeks! They did such a great job and he was available to call or text with any questions or concerns we had. He honestly felt more like a friend than a stranger. So grateful for their knowledge, advice and service. Very reasonably priced as well! Thank you Luke & Matt! Nick & Alissa

I am so pleased with their customer service and willingness to spend a few extra minutes to answer…read moreALL my questions! We are very fortunate to have such a wonderful establishment in our area! Thanks y'all!

So they don't open till nine so you can't go there before work and they close at five so you can't…read morego there after work so you're stuck with maybe hitting it on Saturday or Sunday and Sunday is very limited. So I'm not real sure when I'm supposed to get damn chlorine from there.. I mean at least be open till six so I can swing by after work. They're friendly enough that's not the problem, but could you be open till six a couple nights of the week

One star ONLY because it makes me pick something otherwise it would be no stars. This company is…read morehorrible. When we moved to the area we signed up with aqua rite to come once a week to clean our pool... initially everything was fine we had a great guy coming to clean the pool and then he was promoted and from then on out they kept changing our pool person and each one was just as lazy as the next ... but that's not the worst of it... the manager BJ never did his job never followed up with us on our request to look at the pool pump since it was having issues... I called the office and was told ohh we will be there by Friday.. Friday comes and goes and now it's been 3 weeks and 3 phone calls to BJ and still no one showed up and no return calls from BJ... we cancelled them and found a better pool company who actually does what we pay them for. My point being is .. if u want to get continuously blown off by them and the manager BJ and piss money away go right ahead and hire them but if you want actual work and good work at that we highly recommend looking elsewhere or you're money and time will be wasted.

These people know what they are talking about. Need your pool or spa water tested. They can handle…read moreit. Spa smells funny. They got you covered. Stain at the bottom of the pool. They got just the stuff you need to fix it. Talk to the guy with the long black hair. He is a pool guru.

Many thanks to these folks for their work in restoring our pool deck. They completely redid the…read moredeck and transformed an ugly, peeling deck into a new, gleaming surface. Thanks to Roger for arranging this transformation and to Peter and Garrett for their amazing work.

We are writing to thank you for the professional work your team at Intercostal Pools and Spas did…read morewith our inground spa. The results were better than expected!. We are pleased at the quality of your work and service provided by your staff. Everyone was courteous and accommodating especially George who went above and beyond to correct the many issues that arose. From the inital consultation of the project through the completion of the project, your team provided the highest level of customer service. Thank you again ! We love our Spa.