We've bought furniture from here before and did so again this year - Unclaimed Freight Furniture…read moredoes NOT disappoint! The selection is impressive and the prices are really good, much better than the competition. We got end tables, a couch and a nice chair. Not only was the price right but delivery and service were exemplary. Unclaimed Freight Furniture is a superb store and deserves your business.

Purchased a chair and it broke just short of the warranty. Called for a service call. It went over…read morea month and nothing. Called back they closed the ticket. Why? Because I was too far out of the service area and they needed to schedule a pickup and bring in house to fix. Fine can we do that. Finally a pick up date set. Pick up was in February. They delivered my chair the end of April in the very same condition it was in at pick up. No fix had been done. This all started I January. It is now May . Five months without a chair to sit in. NOT acceptable . I did not accept the delivery. When I called the service department to inform them of the situation all I was told was we usually don't accept the chair back after it has been delivered. Ummm are you listening. I have been waiting 5 months for my chair and it is not fixed and all you can say is we usually don't accept the chair back after it is delivered?? What kind of service is this? Called again yesterday to find out the status."I will send out an email to the warehouse and call you as soon as possible" I have not received a call. Are you seeing the pattern that I have been the one to call them. I do have to say probably one of the worst service I've experienced. Buy furniture there if you never want it serviced. Very, very disappointed

I would highly give credit to Ryan Olin(Senior Store Manager) at the Dilworth store who helped us…read morepurchase a Lazy Boy Rocker Recliner swivel. He even took this Rocker outside so I could see the real color in daylight. Very wonderful person to work with and also the gentlemen who was in the back room was very helpful too. So I plan to purchase another lazy Boy to match the one I purchased. And would recommend Ryan to any future buyer. Becky Jegtvig #5 Star

we ordered a couch and there was some trouble getting it inside. after a call the manager himself,…read moreToby, came out and helped and offered to replace any move damage or discount a bit on the furniture our choice. Would definitely work with him again

I've been sleeping on a comfort king for 5 years and it's incredibly comfortable. When I needed to…read moremake my bed firmer they very informative about what options I had and what each one would do. They got it in the store fast and had it back same day! I don't think I'll be going anywhere else for a mattress again.

Purchase first bed over 20 years ago and still in use. The lifetime comfort guarentee is…read moreabsolutley the best. Originally soft, I had them firm it up after a few years... then a few more years back, had them soften it up again for our guest bedroom. Yes, we pay for material and delivery, but 10 fold better than buying new beds every 5 years. Since then we've moved to a king and couldn't be more happy. We are frequent flyer with them... 8 beds total over 20 year. Staff always freindly and knowledgable. Highly recommended and wouldn't shop anywhere else!!!

Would rate this place a negative 5 stars if I could. My mother purchased a mattress here two months…read moreago and it is dipping in the middle. She's 5'2 on a good day and less than 140 pounds. I called to return the mattress. They took advantage of a 70 year old woman - she paid $1400 for a full sized mattress. It's listed online for $650 at another retailer. They said they won't return it but that it must be a defect and would exchange it for the same mattress. I asked if they were going out of business to which Todd replied yes, and I said I didn't want the mattress as I can't be in this same scenario two months from now. I let him know I want a refund and for them to take the mattress back. Most mattress sellers have a guarantee period.He said he would talk to Barry the owner and return my call. That was three days ago, so I called today and he said "oh yeah, Barry said no." No phone call back, no acknowledgement that be never reached out. I asked if I could discuss with Barry and he said Barry would call. I called four hours later and spoke to Barry. Barry shared that Todd never mentioned my call and Todd was actually taking over the business and the decision maker. Todd paraded like he needed approval but he was the one to make the decision. The mattress is not only defunct but they are charging twice the cost as another retailer. Feels highly unethical and that they took advantage of the elderly.

This is a store with unique one of a kind pieces. Mostly in the cheap. My beef with them is about…read moreselling an insurance policy for a company called Montage. I bought the insurance. After being told said I would be covered if the motor went out on my power reclining loveseat. It did. And after 9 phone calls to the insurance company and jumping though all their hoops, I am only offered half the cost of what I paid 18 months ago for this leather, one of a kind recliner or I get store credit. The store is 8 hours round trip for me with a trailer as they don't deliver just to see if they might have something I want. No online ordering, no techs to come fix it and no full price reimbursement or replacement of the exact piece. Manager told me it is not his fault I live far away. Do not buy the insurance. It is not what you think it will be.

Ask for Jason, he was phenomenal to work with! He was very helpful with design, quality and budget,…read moreand had many suggestions across different stores for every selection. We were extremely happy with our purchases and will be returning for our next purchase.

Horrible warehouse experiences. Not only have I returned parts of my bedroom set 3 times, the last…read moretime they called and said a new shipment was in, so I went AGAIN, they put in my truck and I said hang on, the box is damaged open it up. He said it's brand new. Well I recognized the box and pointed out that it was the ONE I returned before. So I told him exactly where he would find it damaged and guess what? Then they call for the store manager and guess what again? Yep, he was to busy. LIARS! I have more to say, but no more room to write. NEVER AGAIN!

The service when you purchase is good, but make sure you want that bed. Because when it goes out of…read morethe store, you no longer can change it, without losing half the value. We purchased two beds (over$7000 we spent) and wanted to change one. we called with in 2- 3 weeks of having it. I was disappointed in the customer service bcz it took another three weeks to get an answer and I had to call them again. So if we wanted to exchange it, it would only be worth half price of what we paid. We do love the king bed we got and wanted to get another king instead of the queen we ordered. I wish they had a better exchange policy with in the first 30 days.

They do NOT stand behind their products! I purchased a king mattress for my daughter and her fiancé…read more in March and when they went to move (only 3 months later) they found black mold on the bottom of it! They were given the run around and were told there was nothing they could do about it. Not impressed with the quality or the customer service at all. I question the materials used and handling of them during the manufacturing process?? Will not recommend to anyone and will definitely share my experience.

Stopped over today for a visit with my fiancée as we started b shopping around for a mattress…read more The kid in training was doing a good job but the manager pretty much KILLED any possibility of a sale by asking us what WE DO FOR A LIVING!!! We were both shocked!!! We both at the same time refused to answer... and she stated she was trying to understand our budget... WHAT???? We got our mattress at the next stop, paid in full with a debit card. (Budget was never a problem...). Their loss. She shouldn't be training that kid!!! Absolutely AWFUL SALES PITCH!

Mattress firm is happy to take your money. They also told we have 100 days to try it out. But if…read moreyou get a stain on it is yours. So they encourage to buy a $100.00 mattress cover that they sell. , but what they don't tell is that it takes 10 work days for them to send a check back For me it has been 20. But what they also don't tell you if you buy a floor model base it yours to keep.