I came in with a bulging sidewall on my front wheel, late in the afternoon, with another 50-mile…read moredrive ahead of me. With my hat-in-hand, and at their mercy, Shaine moved a mountain to get me right back on the road. I had no leverage in what could have been a very expensive and time consuming solution. Instead this team of customer-focused employees got me out the door in a handful of minutes. Generous, respectful and honest are some of the words we use to describe this particular location. Thanks for standing out among your peers/competitors--who don't have the same reputation in my experience. I'm not sure if the manager is the owner, partner or just a team lead, but he addressed the problem with the dignity that their CEO would be proud of. I hope they read these replies when it comes time for his annual review.

While I'm sure the tires I purchased are just fine, I think that their customer service and…read moreattention to detail is very lacking. I'm glad I peeked to watch as they were about to put my 2 new tires on the BACK instead of the front like I specified when making the appointment. No notes in their system about wanting them for the front tires. I also made an appointment, but that didn't seem to matter as they worked with a walk-in at the same time, so my quoted 30 minute tire change took over an hour. The guy at the counter was kind of smug and THOUGHT he was comical, but it came across as condescending. I saw him berate another employee in a condescending way in front of me and other customers, and then he laughed about it wanting our sympathy. Weirdly narcissistic, if you ask me. I probably won't go back.

I would have put zero stars but it wasn't a selection. I was at CarTime today to get an allignment…read moreand fuel filter changed. Well they said that they could not do the allignment unless a ball joint was replaced. I elected not to do the ball joint because it would cost over $350.00 and I couldn't afford it at this time because of Inflation. But the guy told me it would be $55 to replace the fuel filter well it was $155.00 plus $38.75 miscellanious charge which I would suspect was the price of a new fuel filter, which I happpened to bring along and they installed. Needless to say I will not be going back to them any tine soon! One more thing the only reason I went there was that they have an allignment rack well the last time I went there to get an allignment they said I needed a lower ball joint and two idler arms well I replaced them myself. But what I suspect is they want extra revenue when they do allignments so they come up with a "faulty" part to charge more money.

This place will lie to you. Few years ago had a lot of noise on my ford edge. Brought to cartime,…read morethey said transmision $3000.00. Second opinion from another mechanic, WRONG ! Wheel bearing $275.00. Never used them again. Wife brought my GMC Terrain to car time because wipers quit working (i was mad she brought it here) Cartime said wiper motor over $300.00 to fix. Told wife not to do it, we will bring somewhere else. Cartime charged us $84.00 for labor and materials. They looked at it for 5 mins, and charged to put air in tires we never told them to do that. Anyway new mechanic and get this loose screw, 20 mins to fix $40.00. Man cartime are crooks. Dont bring your cars here. Look up Dougs auto repair, honest people, will not scam you. Go anywhere but cartime such scammers, scamming people when times all ready tuff. Sad. If i could rate negative stars it would be -5.

My go to car repair shop hands down for over 10 yrs now. Staff is great and very friendly.read more

We were driving through and we were slipping on the ice pretty bad and the other drivers were going…read morefast so we thought we should check it out. They took a look right away and sent us on our way as fast as they could!

honesty and integrity sum up this dealership. they serve up good old fashioned full service and…read morefair prices. a welcomed option vs some of the other ford dealerships in the area.

I recently took my Prius to Carstar autobody in Northfield, MN, for a simple, yet delicate repair…read morejob on my dorsal fin antenna. In short, they did a horrible job, and I wound up having to take my car down to my Prius dealer in Rochester, to repair Carstar's work. When I complained to the manager, (Tod Peterson) he literally told me that he "can't keep track of all the work that goes on in his shop." And that I should bring my car back to them for more repair work. He also refused to compensate the deductible I paid for the crap repair job they did. Of course I won't bring my car there ever again, because they did such a bad job right out of the gate. Two thumbs down! Mattie L.

Bill M was excellent to work with from the initial call to the completion of our car. Very quick…read moreservice only took one week for repairs. Our car looks great. Excellent customer service!

Able to replace alternator for our family traveling through back home during holidays. Made it a…read morepriority to get our family back on the road as soon as possible! Professional and top notch mechanic!

Impressed is an understatement- towed into their lot after breaking down on the highway. They were…read moreclosing in 3 minutes when we got there - Ashley greeted us with a smile , Nate pulled our car into the garage and worked on it for hours after closing. Golden service for copper prices. Good end to a bad day

Exceeded my expectations! Excellent work for a very fair price. I have had similar work done…read moreelsewhere and the quality at Ellis was by far superior!

I recently had my vehicle serviced at Honest-1 Auto Care in Owatonna, and the entire experience was…read morenothing short of exceptional. The team provided top-notch experience from start to finish. Since I woundup needing two tires and couldn't drive the vehicle home, they gave me a ride hom and picked me up the next day when my vehicle was ready! Saved me a big headache on that one! If you're looking for an auto shop that values transparency, communication, customer convenience & satisfaction, I highly recommend giving them a try. This was certainly an easy and worry-free vehicle service experience! Thank you so much.

The best most honest garage around. I wouldn't take my car anywhere else. They keep you up to date…read moreas they diagnose and repair the car. Fair pricing and outstanding customer service.