Update to original review posted on April 10, 2025 re: complimentary consultation…read more Previously, a review was left expressing concerns about a consultation fee. The office, particularly Dr. Tyska addressed the situation. Consultations are complimentary, and the fee was promptly refunded. Dr. Tyska and his assistant Kristen showed genuine concern and listened to feedback, demonstrating a commitment to patient care. The professionalism and dedication to resolving the issue were impressive. My daughter will soon be getting here braces with Dr. Tyska. This recent experience shows me that patient satisfaction is prioritized and that the office is committed to resolving issues.

So disappointed with this business. Buyer beware when it comes to "complimentary" consultation for…read moreorthodontics. The 2 stars is because we once had a great experience 5 years ago. But recently, I had such an unfortunate interchange with their office manager and staff. I called to book an appointment for my daughter to get a quote on another round of braces (she never wore her retainers and teeth shifted back). The front desk told me there would be a fee for return clients but not for new clients. That didn't make sense to me so I said no thank you. I already received a complimentary consultation elsewhere with a quote. And they did NOT charge me. The front desk told me she would have someone call me back. Sure. I got a call back and told the same thing. Ok. Then I proceeded to cancel my appointment. The office (wish I remembered her name), said she would ask the doctors and call me back (again). Days later I received a call and told there would be no fee. Great. My husband brought my daughter yesterday and sure enough, I am charged $85.00. Called and spoke to the office manager. She handled it very poorly, and kept explaining that they did a lot of "extra's" and that the $85 was actually a great deal. The thing is, I didn't ask for any extra's. I just wanted to know if I would be paying the same price for another round of braces and to see if I could get some kind of discount as a returning patient. This manager made a point to say that there was no record of my previous conservations and therefore, she would not do anything. I have worked for years in private practice - Manhattan - selling elective medical cosmetic procedures. I understand how this works. It is not about the money but about the practice keeping their word and honoring their commitment to the patient. I spoke to them 3x before our actual appointment and they still charged me. I am so disappointed with how they now run their business. Very sad indeed.

Best dentist I have ever been to! I highly recommend them to anyone searching for a dental clinic…read more The office is clean, well-maintained, and welcoming. The front staff are friendly and helpful, and both the dental assistants and the doctor are truly incredible. I tend to get very anxious about dental visits, but this team made me feel completely comfortable and at ease. They listened to my concerns and made sure I was comfortable throughout the entire procedure. I've tried several dental practices before, and I have never felt this relaxed or well cared for. I will definitely continue coming here!

The office staff is friendly and helpful. Jen, my dental hygienist, is THE BEST! I look forward…read moreto going to the dentist!

So happy with my smile! Work in Buffalo and they tailored my treatment to my work schedule. My…read moregeneral dentist commented on what a great job as well. Loved coming to the office. Everyone from Cathy to Dorothy and Shana to Dr. Rouff treated me like I was special. Highly recommend the offices!!

From the owner: Dr. Rouff is an orthodontist who is expertly trained in diagnosing and treating improperly aligned…read moreteeth and their supporting structures. Unlike other offices, you can count on Dr. Rouff's team to address any concerns you may have right away. Call Us

Pleasant reception, and hygienists. No long wait times. Dr Zingaro is always friendly and…read moreprofessional I like that he is from the area.

terrible consideration for clients that have been going to them for YEARS…read more when I was 16 I chipped my front tooth and for years I have been having them bond that tooth as it wore down. recently my insurance changed and they do not accept it. I was willing to pay out of pocket to have them continue to bond that took since they have done it for years. they let me make the appointment then called days prior saying we can't take you. terrible customer service!

Will be calling in the am. A male doctor named "doctor lee" was the absolute most rude doctor I've…read moreever come across in my 44 years. I hope no one has to ever deal with him. He should not be working with the public. His interaction alone with me makes me want to leave this group I've been at for years because of how awful he made me feel. After scanning reviews I see there are several complaints about him. I will definitely be mentioning this when I call in the morning. I will also be looking for a new practice since they seem to think it's ok for doctors to behave so disgustingly to their patients.

Unprofessional, botched work, and an absolute run-around.I had an appointment on 5/26 at the…read moreAmherst office with Dr. Zaman to remove and replace my composite veneer. Only after she removed my existing tooth material did she bother to check if she actually had a matching composite color in stock. She did not.She then struggled significantly to shape the new tooth to match my other front tooth, explicitly stating to me that she "is not used to doing square teeth." After three failed attempts in the chair, I left. Over the weekend, it became clear how badly she botched the job--I was left with a visible, uneven gap in the front of my mouth.When I called to reschedule and fix this, Dr. Zaman personally called me back and stated she would rather just issue me a full refund so I could go elsewhere. However, on the day of my rescheduled date, the office called me twice asking why I missed the appointment. The front desk had absolutely no record or knowledge of Dr. Zaman offering a refund.Nobody in this office knows what is going on. I am currently out $551, walking around with a botched front tooth, and being given the run-around by management. I want my $551 refunded immediately so I can pay a competent dentist to fix this mess. Avoid this location.

I found Dr. Jason Creps at this location to a excellent dentist with a great (bedside) manner. He…read morefitted a lower partial for me after extracting two teeth and it fit perfectly. I'm very happy with the service I received from Dr. Creps and his entire staff. I will definitely be back here for any future dental work I may need.

They refused to listen to the issues that I have had for years causing an emergency situation which…read morethey 'could' not help with "we don't do that here". Don't bother going, they could care less about people's health and they can't keep staff, so the front end is always poorly run.

Horrible experience here. The one woman at the front desk is terribly rude. Also, I have had a few…read morefillings here and they did a horrible job. My teeth are so sensitive I can't even floss properly now. Not to mention, the staff does not care about you and they just want to make as much money off of you as possible.

I had a terrible experience here with Dr. Michael Donahue. I went in for a filling and left never…read morewanting to go to the dentist again. I was injected incorrectly with novocaine, it was injected into a nerve bundle as he said. I instantly lost vision in my left eye and my heart rate spiked and I could not breathe, due to the epinephrine in the injection. I was okay and back to normal after about 10 minutes. I already did not like going to the dentist before and now I do not ever want to go back. This has never happened to me before with other dentists and I have had many fillings with novocaine. It may have been a fluke, but I am not taking any chances of this happening again. I also was not followed up with after this experience. I did have a great experience with my hygienist though, she was very nice and caring. Unfortunately, I will be moving my dentist office elsewhere as this was a horrible and traumatic experience for me!

Deeply Disappointing Experience:…read more I rarely leave negative reviews, but parents deserve to know what they may be walking into. Our experience at University Pediatric Dentistry has been nothing short of condescending, dismissive, and frankly, deplorable in terms of quality of care. We originally brought my daughter here for routine cleanings. At a previous visit, we were told she needed all of her baby teeth capped because "she didn't have adult teeth underneath," along with multiple extractions. That alone raised red flags, so we went straight to the top prosthodontist at Oishei Children's Hospital for a second opinion. After new X-rays and a thorough exam, the specialist told us her oral hygiene was excellent, the teeth did not need to be capped, and with future orthodontic work we could make a clear plan for prosthetics down the road. She even sent a letter of her findings. We then took that letter to one of the top-rated orthodontists in the area, who fully agreed. Fast forward to our most recent cleaning at University Pediatric Dentistry. The moment we shared the medical findings from Oishei, the hygienist became cold and condescending. Her tone and comments were so inappropriate that my daughter -- who walked in feeling confident and proud of her progress -- ended up in tears. That alone is inexcusable. The dentist then told me he did not agree with either of the other two highly regarded specialists and insisted one tooth "really needed to come out." Fine -- if it needs to be pulled, let's pull it. But he refused to do it in the office. He told me she must go downtown to be fully sedated. I explained I have called that office twice and was told we would need to pay $250 upfront and that it cannot be billed or broken into installments. As a parent living paycheck to paycheck, that is simply not feasible. I asked if we could do it across multiple office visits or discuss alternatives, and he refused. His exact position was that full sedation was "in her best interest," yet he would not treat the child under his care unless it was paid in full, upfront. I keep asking myself: What kind of pediatric dentist claims to be acting in a child's best interest, then refuses to treat her unless the payment structure fits their rules? I was not refusing to pay -- I was asking for a reasonable, humane option. My daughter left this office crying, anxious, and biting her nails after previously feeling relieved and empowered by the doctors at Children's Hospital. No parent should have to watch that. Do not go here. There are far better, more compassionate providers in Buffalo. Your child deserves to feel safe, respected, and cared for -- not dismissed, or shamed. And parents shouldn't leave feeling intimidated.

I took my children to the office at 1091 main st in buffalo ny, first off I waited months for my…read morekids appointments (they didn't have any available last year) while there they informed me that my children would need sedation and that it would have to be paid cash because their anesthesiologist doesn't accept insurance. I explained to them that ive never had this problem in Niagara Falls and my special needs daughter should be referred to Children's where she gets any work done because she has to be sedated and that them not accepting insurance is a very big inconvenience for parents. The supervisor told me they will not do that because they already put the work order in for her there. they were very rude to me over the phone and even hung up on me. They sent me a letter stating that my children will no longer be able to be serviced at their office. Horrible and stressful experience. I wouldnt recommend anyone take their children there. They are very rude and the anesthesiologist doesn't even accept insurance.