I've been with Cortie Dove for over a decade. Today Wendy went above and beyond in helping me…read morechange my insurance. I had to have details changed 3 times and Wendy was such a trooper and kind. She gladly helped me with the changes and was on it. In highly recommend this insurance office.

Paid for insurance on Friday. They printed an insurance card for me Friday. Saturday I show the…read moreinsurance card that I got from CORTIE DOVE STATE FARM RAMONA less than 24 hrs ago, and the OFFICER tells me that it's expired. He is correct. They printed out an insurance card that was already 2 weeks expired. ZERO service on weekends. I got Cortie's cell number and left him a vm. No response. What did I just pay for?

Brandon is wonderful. I needed a Rental Property Insurance policy for a home I am renting out. I…read morewas recommended to Brandon from another insurance agent because their carrier is currently not writing policies in CA. Brandon went above and beyond to help me find the right carrier. He was gracious with his time and any questions I have. A man of high character. Highly recommended.

Where do I start. I worked with Natalie Gale and due to her lackadaisical approach my closing has…read morebeen delayed. Spoke to her a good two weeks ahead of a quick closing date, September 9th. It is now September 13th late afternoon. Luckily my lender told me that the underwriters were delaying closing because the insurance Natalie found is not compatible with the lender. You would think this would've been caught by experts in insurance. I had to cancel and work with another home insurance broker. Cancellation of my annual premium with Natalie will take a month. Highly recommend going with other brokers in the region like directly with State Farm. Quoted and signed in 2 hours and they made sure the insurance would work with my specific lender..

Annick is the best! She explains the different plans in a way that I understand her. She is so…read moresweet and patient with me. I will never go anywhere else for my insurance needs. The best!

I met with Annick to discover options for medical insurance when I retire at age 62 (too young for…read moremedicare). Annick was very knowledgeable and explained all the options available to me. The insurance industry makes everything so complicated, and Annick broke it all down so that was easy to understand. Annick and her staff are very friendly and caring. I highly recommend you reach out to her for your Covered California and Medicare Insurance needs.

Dan took over my account from my former agent approximately three years ago. I couldn't be more…read morepleased at the service his firm has provided my wife and me during his tenure. His office has handled numerous residential properties, vehicles and claims. This covered a range of risks, including a non-occupied dwelling and a Canadian RV. I even have a residence located in a high risk fire area. Dan's coverage for that was immediate and at a very reasonable premium. Importantly, he is always accessible. This guy truly deserves my five-star rating.

I don't normally leave negative reviews, but this one is years in the making. I got my Allstate…read morepolicies (home, auto and umbrella) with the Brook Daley agency in town in 2018 or earlier when another carrier pulled out of CA. At first, they were super responsive and helpful, but since 2020, it has gone downhill. I purchased a new home in 2020 in El Cajon. The delay in creating a new homeowners policy almost held up my closing. Since that time, every change to my auto policy has been met with dread. While there is a long list of things to mention, the most recent is that I placed a milage update to my policy in early April that has still not been processed ($400/yr savings). I have been advised it is in process, but does it really take over 2 months to complete? It also took 10 days to get a quote on a new car (after 3 emails and 2 phone calls). It has now been 12 days since the new car was purchased (and 3 emails) and it is still not covered. I called last Friday to speak with Brook Daly directly. I was advised he does not take customer calls. I demanded a call, but have not heard from him. I spend over $10,000/annually for my policies and expect that thing will be handled timely and correctly. I also expect that the Agent in charge is available for issues and to speak with customers at their request. Save yourself the hassle and use another Allstate agency if you want their coverage. I just switched to an agent in El Cajon since it is obvious my business is not valued here.

Been using Allstate for awhile, and this office has saved me time and money. My business is always…read morehandled promptly, and efficiently, with little to no hold time. They saved me so much that I actually upped my coverage while still paying less than what other companies offered. I recommend them to all my friends.

I just bought a house in Ramona & needed homeowners insurance. I was getting quotes from companies…read morefor thousands of dollars due to the high fire area and saying I needed the CA Fair Plan. I was referred to Mike by another friend who lives here & he saved me THOUSANDS! And got it done within 20 min! I work in sales so I know how important customer service is & Mike exceeded my expectations! Thank you so much Mike- I am forever grateful & will continue to refer everyone I know to you! 5 Stars Britt Blaesing Cabrillo Mortgage & Realty DRE# 02019903 NMLS# 1770415

Few business people own and operate everything in their business, Mike does. He is on it and knows…read morewhat he offers and offers it well. Prices are best I found. As a sole proprietor myself I recognize the need to not only get, but offer the direct hassle free service. I suggest he is best choice ' see for yourself.. Thank you Mike "we are all in this together" Greg Chick, DBA Ramona's Plumber

The California insurance market is very chaotic and it is extremely difficult to find home…read moreinsurance. We had months of frustrations with other agents that could not come through. I am glad that our mortgage broker recommended Amanda. She came through for us with a CA FAIR and a Mercury plan that met all our needs. Amanda has excellent communication and customer service skills.

We signed on with Amanda a couple of years ago, and initially everything was going very well. We…read morewere happy with the service and felt confident having her handle our insurance needs. Unfortunately, our experience in 2025 and 2026 has been extremely disappointing. We have needed assistance with servicing our policy and obtaining important documentation, and it has often felt like a wild goose chase just trying to determine how to reach her. Phone numbers and email addresses have been difficult to find or no longer appear to work, and we have never received updates regarding changes to her business contact information or how best to reach her- it has been nearly impossible to get in contact with Amanda, and even more difficult to receive a response. We genuinely hope everything is okay with her, but as clients, the lack of communication and accessibility has been incredibly frustrating. We are very disappointed because we were initially happy with her services, but unfortunately, we are now at the point of considering whether we need to find someone more responsive to handle our insurance needs.