This was my first time using an AAA location to renew my car registration and omg.... super easy and convenient especially because I needed my tag right away. The wait was less the. 10 minutes. There's a 2.3% surcharge if you pay with a credit card instead of check or cash so go prepared. read more

They only care about sales. If you are a loyal customer for decades they ignore requests, drop your phone call and are unresponsive the one time you need help. Switch right away and take every service with you. I wished I had earlier. They had a great reputation years ago but no longer about customer service. read more

I will never try and pay my car registration any other way after this visit! Nigel was so helpful and made this so easy. I walked in during the week in the afternoon and was helped within a couple of minutes since only one person was in front of me. He let me know right away that it was check or cash or a credit card so I went across the way to the gas station to grab cash which was super easy and convenient to not have to get back in the car to find an atm. I walked back in and my name was called right away and Nigel was able to process my payment and even help me update my address in just 5 minutes. I love that you get the registration sticker right away and the paper registration so you don't have to wait to get it in the mail. Overall it was a 5 star experience - if you have AAA I highly recommend. read more

AAA on the Whole has taken the wrong direction in hiring and training their personnel. My recent Auto and Renters Policy is due in a week and leading up to this I received over a dozen calls from AAA Agents telling me my insurance is do soon, but you cannot renew since you no longer have a AAA Membership. I have had a AAA Membership for 26+ years. No one would acknowledge this and NO ONE could track or trace my member number stating we don't show a previous Membership Number to track it....then why can't you identify the Number from Previous Auto/Renters Policies. No response....These Agents who called were doing "the hustle" trying to get credit/commission on Membership sell which would lead into them getting credit and commission for a Renewed Insurance Policy. They should be severally fined for the unethical business practice at all levels. Steer Clear of AAA read more

AAA - Travel Services Near Me - San Diego, California

We are long term AAA members, and will likely stay with them until we no longer require insurance. Our policies include home, earthquake, road service, auto, and umbrella. We interact with this local office most frequently and are always treated professionally and fairly, as well as with a friendly manner, as though they care about and are grateful for our business. I might add that their website is easy to use as well. read more

Just a shout out for one of your Insurance Representatives, Ruth Rodriguez... She helped me with some auto insurance items... she was very professional and pleasant to work with.. it was a refreshing and positive experience!! Please thank her for me!!! read more

It's a busy place but great for so many DMV tasks and WAY less of a wait. Also offers drivers ed and so conveniently located to Scripps's Ranch. read more

Avoid. False advertising abd false coverage. Use to love AAA. had it for years in Kentucky. Here it's a gimmick to get you in to pay without benefits. They sent me a voucher for my family to use for free. They kept it in their wallet and when they needed it they had to wait on hold for a long time then was told they gotta pay this and that to activate the "free" voucher. What a joke and waste of time. Was suppose to be good til end of this month but turns out it was never anything free as promised. Sad what they've come to, years ago they had great service and benefits. Not any more. read more

Highly recommend they work very quickly and friendly. however they do not mention cash only for certain things before you arrive.

Very kind and helpful staff! Check in was very easy and well organized. After checking in there is ample seating to wait to be called. I waited MAYBE 5 minutes before I was called to be helped. SUPER kind and helpful staff and was in / out in 15 minutes. Highly recommend! read more

Went in to renew registration and it was easy and fast. I requested a quote for my car insurance as my previous policy was pending non renewal. I was greeted by Alex K who went above and beyond to help me with acquiring new auto and renters insurance. He provided excellent service. I saved money and I know my policies were written accurately. Thank you Alex for 110 percent above service! read more

We have been Auto Club members for over 32 years. Our teenagers also had Auto Club while students and the service was excellent! We have NEVER had bad service, in person or on the telephone. I worked in bank management and also as an insurance claims adjuster (not at Auto Club) which helps me understand that everyone has bad days, but I've not encountered that with AAA. We appreciate their knowledge, thoroughness and exceptional service. Keep up the great work! Lori Snyder read more

This was my first time in the AAA office -- I used to use the one on Clairemont Mesa. I was greeted warmly and felt like a valued member. There were five or six members ahead of me, but they moved fast. I completed my International Driving Permit application while I waited to be called. Once called, the IDP process with Gina took less than 15 minutes including having my picture taken. Overall, this office is bright, large, and laid out very well. Everyone I encountered was friendly and professional. read more

Horrible service. No manager available or response. Incompetant employees. Do not go here! Struggle with scheduling and handeling customers efficiently... go to any other aaa or even dmv for better faster service..​ read more

First off a lot of these reviews are for the towing companies. Those Companies are just contracted with AAA. No one ever wants to have to call AAA for help! But when I ave called for help, they have always been more than helpful! My last call my battery had died and they tested it and was able to replace it for me saving me a trip to the repair shop, and saving me a trip to a parts store.. Now about actually going in to AAA They now have a Separate line for DMV. It makes licence plate renewal a breeze! The last few years I have been in and out in less than 15 minutes with my sticker in hand! They do only accept cash for DMV payments so defiantly be prepared for that. There's a few other AAA's nearby that are doing the new Real ID . Totally worth looking into and saving a trip to DMV!! ( Photo should be attached to my review ) Places in always Clean, Staff is always friendly! ** If doing a DMV transaction make sure you have CASH *** ** Need a real ID , there's now a few AAA's that do it! *** read more

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I have been a member for many years. For Automobile issues there ok. But for travel they are the worst. I made a reservation through them in December months ago. I go to the hotel on February and they cancelled my reservation! When I called they basically said that there is nothing they can do. Really bad experience. read more

THANK YOU BRYAN! I bought a used truck from a private party yesterday and wasn't sure I'd be able to walk out with plates, tags, and registration in one visit but Bryan helped make it happen!! He was so patient and kind, and took the time to help me fill out the different forms. AAA DMV services over California DMV - any day!! 10/10 service and experience! read more

Just had my car registration renewed and the AAA agent, Bryan, was extremely friendly and efficient. I paid the fees and got my new stickers in a matter of minutes! If you pay with cash, there are no fees. Credit card transactions have a 2% charge. They have new Saturday hours, 9am -1pm, so I made it just in time! read more

Everything, the only thing the company really offers is free towing if you pay for it every time you try to use their service for a car accident or when your vehicle breaks down with engine problems they always come up with an excuse, not to cover the damages and then tell you one thing and then another turn tell you something completely different to make sure you're not covered and then you have to pay everything out-of-pocket AAA EAEA is a scam. I would not recommend it. read more

I called today to become a member and the rep said her name was Cindy. She was very rude and saying that the membership was going to be over $100 which is understandable but when I asked about the promo online where it said $52 she kept talking back saying " I said" with attitude. I didn't even feel like continuing the conversation. read more

If you wanted to wait 1 hour+ stranded on the side of the freeway on a hot summer day while 2-3 hrs far from home--this is the company for you. Called for roadside assistance and was told it would be 5:30. 5:30 passed and a few minutes late they said 5:47. 5:47 passed then they said in 10 minutes. Completely useless company that has no handle of making the towing companies under them responsible. Id rather teach a class of kindergarteners for 2 hours than this. read more

Sanitizer. Check Friendly staff. Check On point service. Check Fast and reliable. Check I thank Cathy and the rest of the staff. I came across Cathy and she gave me a blanket. read more

AAA - Blanket as a new AAA member! - Travel Services Near Me - San Diego, California

Worst assistance that I ever had. I think they were in a hurry to call the night. The agent was rude and hang off the phone when I was trying to get a quote. read more

We been members for a long time and we had use almost all of the services offered. This office is very efficient and fast processing the customer and their needs. For DMV services only cash or check is acceptable Very fast paying for car registrations What we like is that if we have any questions about the car insurance or membership there is always a person we can talk to. read more

AAA - Travel Services Near Me - San Diego, California

10/10, Great service Very patient Very clean Very professional and friendly For being a new member and not having an appointment, couldn't have asked for a better experience. read more

Information. 09/13/2022. Updated. All ok here. Not too busy weekdays. Saturday hours are shorten by 1 hour. read more

AAA - Information. 09/13/2022. Updated. - Travel Services Near Me - San Diego, California

My son completed his Behind the Wheel course with AAA and we couldn't be more pleased with the instructors, specifically Jessica Jones out of the Poway location. He scored very high on his driving test and contributes it to her! We have been AAA members for about 13 years now and have had nothing but great experiences and customer service. Highly Recommend! read more

The best service! The staff was very patient and kind. It took less than 20 minutes to renew my car registration and get tags for my vehicle. John and Blanca were fantastic! Thank you AAA!!! read more

Stopped by after work late this afternoon--so glad I made it in before they closed at 5pm. There was no one in the "sign in" line so I was immediately seen upon entering. I forgot my AAA card but was able to verify my membership with other info they have on file. From there I was directed to their dedicated DMV desk, which as luck would have it, also did not have anyone in line. I was able to pay for my auto registration renewal and get my new 2020 tag for the car in less than 5 minutes! I'll never mail in my vehicle registration now that I've experienced this convenience firsthand. They even had a copy of the CA Driver's License Handbook for my mom, who is renewing her license later this year. So convenient! read more

AAA - 2019 California Driver's License Handbook - Travel Services Near Me - San Diego, California

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Absolutely horrible. Supposed to have been refunded $75 and instead they charged me twice and then ignored me for weeks on end. Almost a month later and still no refund. And double charged. Have spent weeks trying to get help to no avail as they sit and hold my money that is MINE. That's not cool at all it's called theft. Reported to FCC and lawyered needing to reach out. Update: Ignored repeatedly by a supervisor named Tran Nguyen - contact info 714.850.5626 and tran.nguyen@aaa-calif.com for any other people who have had their money stolen - feel free to reach out to his email and complain repeatedly and be ignored of course! read more

AAA - Ignored so many times by this "supervisor" such a joke - Travel Services Near Me - San Diego, California

Excellent service. Been a member for 40 years and love the connivence of using them. I needed a handicap placard for a temporary injury and the woman was quick and efficient. She brought all the items to me and did not make me hobble around with my walker. Very kind. Quick service. Parking lot is a little tight. Be careful with that. read more

They know what they're doing! The employees seem to be knowledgeable and appear to actually like working there and i take that as a big plus! read more

This is by no means my first time here. AAA is THE life hack for the CA DMV!! Pay the membership fee, you get lots of benefits that are great (like travel and road coverage and towing) AND you can skip the DMV Line. We popped in this local AAA for a quick DMV transaction and that's what it was quick. The staff are super nice, very personable and professional. A reminder tho, bring cash or check. Not all transactions can be paid by card. We spent about 10 minutes total in the office. While that is not a long time, it is a fair time to observe the staff. When you check in, they ask to see your card. Then they ask what services you need. The desk clerk then gets you all checked in, tells you where to expect your name to be called from. Then in about 5 minutes or less, someone calls you. You get go sit at their desk and complete your transaction. This office has amazing travel services, which I've used before. They have arranged air, hotel and land trips for me. I have never had any problems with any vendor they use. They also have a solid travel book selection. read more

I'm not sure why I didn't join sooner. I've had great experience with AAA and being able to take care of all my auto needs without waiting hours was amazing. The entire staff was efficient and pleasant as well. read more

I have to admit I've been a member for 3 years! And I have not used any of my AAA benefits. What was I waiting for?! I recently moved and lost my registration renewal notice but I called ahead and AAA said they could still take care of my renewal without it. They only accept cash or check for all their DMV services. I didn't need an appointment I just walked in. I was worried since it was a Saturday it would be packed. Luckily I checked in and they told me to have a seat. Before I could even sit down they called my name! I was in and out in less than 5 minutes! She printed out my registration card and I got my 2019 sticker! Just like that! Overall I was very happy with the service today. Way better than waiting for the DMV to mail my new registration and sticker. read more

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Good service in all areas. Car insurance and travel are great. Reasonable prices too.

Terrible company- too big to fail apparently. They have a built in process to not give the service that they commit too. Total liars at the top level - not the employees taking calls. They told my 18 year old daughter they would be there at 9:30 in the morning to meet her for the tow which they required "you to be with the vehicle" in a bad area of LA` and did not show up all day...... she called me crying because homeless people were trying to enter her car in LA 3 hours after AAA said they would be there.....Then AAA rep lied and said they showed up and she was not there... not true... then they admitted they never showed up.... Really? You are better off being scammed by the tow truck companies... its less expensive in the long run and maybe you will be safer.... Called AAA to try to help her out and they just don't care.... Maybe we will get there tomorrow.... read more

Convenient for renewing my registration. See many people with complex issues and AAA tries their best to help them fix their problems. Used to go there for maps and trip tiks, but with GPS this is no longer necessary. Tour books still useful for things to do, but Yelp is better for locating restaurants and previewing lodgings. read more

Saturday night I spoke with an agent to send me a tow truck to put my spare on. The agent I spoke with said tow truck guy would be out at 7:15. Waited an hour - no show, no text no call. Finally another agent comes on and says she'll transfer me to dispatch - right in the middle of my telling her not to, she sends me over to dispatch and I wait more. I had my 82 year old mother in the van with me. I called my husband from my mom's phone because I was still on hold. My husband shows up, I am still on hold. The Dodge caravan's process is pretty intricate to get the spare. After my husband watched a few YouTube videos, he gets closer to getting the tire out. I am still on hold, I cancel the AAA. I do not wish to be charged, the last time I called and had to cancel, AAA still charged me (as far as taking that emergency off of the number you use in the year). The restaurant was closed and the parking lot was getting dodgy. My husband got the tire out from the middle of the car and I cancelled the order - the last two I've called, I cancelled the service. I do a lot of traveling - and the last three times I've called I've waited a very large ng time - I have cancelled the order twice. The virtual agent isn't real AI. It must be something the company built in because they must have fired agents during and after COVID. after we'd waited more than three hours (I was a bit impatient when I I first called, after that and was on hold for one hour. I wrote help about 20 plus times on the virtual agent text. it was unable to reach anyone immediately. When an agent first asks if you're safe - they don't factor in the time you could have been safe to the the time you're left there after dark. Clearly, they couldn't care less. First time in 38 years my husband and I haven't felt safe with AAA. You completely abandoned us. Today I will be making a complaint to the FTC. And how's this for a new slogan - AAA - we couldn't care any less. read more

AAA - There is no real AI at AAA. It's a distraction, if you press the number the VA gives you, you will just wait just as long. This is criminal. - Travel Services Near Me - San Diego, California

Renewed my tags in less than 15 minutes! Be sure to bring cash or check. All I had to do was provide my payment, my registration paperwork, phone number, and Driver's License. Had my new sticker and registration in hand within minutes!! No hassle at the DMV for hours. Thank you AAA!!!! read more