I had a rush request and they were very professional and quick with helping me out. Knowledgeable…read moregroup that is supper helpful with our insurance needs.

If you don't want reasonable follow-up for a new insurance request, go to Curtis' office. I had…read morebeen a client for more than 40 years. I moved from a condo to an apartment and now needed a renter's policy. In response to my email, I rec'd an email back that really didn't give me the information I needed. I called and still didn't get the answers I needed. I was so frustrated that I went to another State Farm agent and rec'd amazing service. If you go with this agency, I hope you get better service than I did.

I've been with State Farm for over 10 years, and when I moved to California about six years ago, I…read moretransferred my policies to Jim Breen. From the beginning, he's been incredibly supportive and consistent. Jim always takes my calls or gets back to me quickly, and he genuinely makes me feel valued. He's patient, takes the time to explain things clearly, and never makes me feel rushed. What I appreciate most is that working with him feels like a relationship, not a transaction. I believe in long-term relationships and supporting people who truly show up, and Jim does exactly that. I'm grateful to have an agent who is dependable, approachable, and truly cares. I highly recommend him.

Shayna... well what can I say, she was wonderful throughout out the entire experience. She was…read morepatient, flexible, and completely understanding as well as helpful. She worked around my schedule, and she answered every question I had throughout the entire process. She definitely was able to find a great policy for me, especially since she was able to show me that I was being extremely overcharged by my previous insurance company (something I requested) by showing me the difference between what I currently pay and was covered for vs what I would be paying and having coverage for if I decided to be insured by State Farm... I honestly hope to speak with her personally if I were to ever need assistance again as I know she's looking out for me. Thanks again and I'm happy to be insured by state farm definitely made me feel that I'm being taken care of when it comes to the best insurance. -Andres

My wife and I have worked with and trusted Steve and his staff since his first day of business…read more Nearly 36 years. Always friendly, professional and first class at every step. This is the Team you want!

I have been a customer of Steve Florentino for 35 years. Wow! I can't believe it's been that long…read more I can still remember how nice he was when I signed on with his office. Whenever, I've purchased a new car it was such a breeze getting my car added. I was in a bind once and I couldn't find my insurance card. I called the State Farm office. Gina, one of Steve's assistants assured me that she would send it to me right away. It took a lot of stress away. She has been so helpful to me over the years. Steve's office has always taken good care of me. They have shared valuable information that has saved me money. Thank you to Steve Fiorentino and his staff. Especially, Gina!

Wilson has been my insurance agent for auto insurance several years now and I don't really have any…read morecomplaints! I haven't had the best luck with car problems (I swear I get problems at least once a year) and every time I reach out to Wilson or his office, they respond pretty quickly during business hours. I recently used State Farm's roadside assistance because I needed to tow my car at midnight. I was informed by the operators (after waiting over an hour) that they weren't able to dispatch a towing company but that I can go find my own and they would be able to reimburse me. I called several agencies and finally found one available to get my car towed and paid for the services out of pocket. I emailed the invoice to Wilson's office in the next couple of days to see how I can submit a claim for reimbursement and, I kid you not, Gina from his office responded WIHTIN 10 minutes letting me know that she will submit it for reimbursement and I should be getting a response in 10 days (see image). And that is pretty much what happened! I have no complaints! My overall experience has been great! Great customer service, responds quickly, and easy to work with. I would recommend!

I came to Wilson for a car insurance quote after seeing the fabulous ratings that he's got on Yelp…read more After explaining to him that we came from out of town, he got down to the quote with the information that we have provided for him previously. The quote he provided seems oddly high and thus we decided to take some more time in making the correct decision for us. After putting our inquiry out to several car insurance agencies, we noticed that the quote he gave us was more than $1000 higher than everyone else. Being the nice guy, I gave him a second chance and asked my wife to send him an email seeing if there were ways to reduce our premium. Guess what? He flat out ignored us and never emailed us back cause he knew he got caught with his pants down. He tried to rip us off, 0 customer service, and shouldn't be someone to be trusted if you're coming from out of town like us. We were disappointed, but seriously...more than $1000 higher than the other quotes? Really?

This company is absolutely unprofessional. I had a simple electrical issue that required that a…read moreGFI AC wall outlet be replaced. I placed a request with FNHW, and a month later I still had no response from FNHW. Then I called again, they changed the electrical provider and set me up with another one. The provider made an appt, then stood me up. I call FNHW again, for the 5th time and they told me just to call the provider again. I asked FNHW to handle it because Ryan ( Arrogant FNHW employee) wanted me to keep calling since the provider didn't answer his phone calls. 23 minutes of holding for FNHW, and FNHW couldn't handle the issue. I asked to talk to his supervisor, and he started to shout on the phone!!! FNHW is a complete disaster. Avoid them!!! Now, I'm going to the BBB.

Been using them for car and motorcycle insurance for 15 years. Karl and Ada are the best.read more

Thach is incredibly knowledgeable and always helps provide us with the information needed to make…read moresure our properties are adequately covered. His kindness, thoroughness and quick response times when we are in need are second to none.

I attempted to get a quote. His assistant I believe her name was Kristie, said because there was a…read morebodily injury claim for my husband on the driving report State Farm would not insure us. I explained he was 100% NOT at fault, the claims adjuster confirmed gave us a letter to confirm this, the police report says not at fault and there are zero points on his record. The claim was paid because of WHO the person was that skated into my husbands vehicle. Kristie said it did not matter. She refused to even give me a quote at all. I had no problem getting quotes from 5 other places and submitted all the documentation verifying he was 100% not at fault. The claim came up in the insurance claim database but was excluded. Uneducated Kristie was unaware and refused to believe that insurance companies will pay a claim immediately even though the driver wasnt at fault because they want to avoid media or litigation in the long run. We were approved for everyone with both of us as good drivers, INCLUDING another State Farm agent. If they are this clueless when getting a quote, I can't imagine how they would be in a claim or policy adjustments. I refuse to beg anyone to take my business. Kristie cost this agent a multi-car, multi-policy.

I first started using Ray Blackwell's services in 2007 when I bought my first car out of…read morecollege--they were listed as Mercury Insurance's closest agents based on where I was living at the time. Going on 6+ years now--my experience with Blackwell & Associates has been nothing but pure excellence. Professional, timely, great communication, willing to quickly work with you on a quote or adjusting a policy based on one's needs. I have changed several vehicles, added drivers to the policy, and have even had to utilize Mercury claim service a few times--on all accounts, I haven't experienced any issues whatsoever--and I attribute much (if not all) of that to the due diligence of Blackwell & Associates. At one point they tried to see if they could save me some money by combining auto and home policies under one. After doing the numbers, it didn't really make sense, and they didn't try to push anything on me since the results (while potentially beneficial for them) where not beneficial for me. I think that speaks volumes about the integrity of Blackwell & Associates. Take the other negative review(s) here with a grain of salt. I have a long standing track record with Blackwell & Associates and I cannot recommend Ray and his team enough for their outstanding service! For what it's worth I have been very happy with my Mercury Insurance policy as well!! 2 claims filed through them that were each resolved within the matter of a few weeks. Very professional experience.

AVOID THIS PLACE LIKE THE PLAGUE! Uninformed staff that will cause you more trouble than its worth…read more Find another agent to get you insured, this place is not the place to go. Agree with the other negative reviews here, this place is highly unprofessional. I purchased auto insurance from this agency and was setup for autopay. Somewhere down the line, the agency decided to change the address on my policy without my permission or request - and as a result I was paying about $50 more per month over the course of about 20 months. When I caught the mistake, I immediately contacted the agency and brought this to their attention. I thought this would be a simple misunderstanding that would get cleared up without issue, but instead - a clueless receptionist answered the phone, we went in circles for about 30 minutes, and then when I realized she didnt have a clue about insurance or about what my issue was (and that she was just the person who answered phones, not an agent) - I asked to speak with Ray Blackwell. He called me back, threataned me, we got into a yelling match, and he hung up. He called back, and at the end of this whole ordeal - they claimed their notes said that I had REQUESTED this change of address in my policy. WHY IN THE WORLD WOULD I REQUEST FOR YOU TO CHANGE MY POLICY ADDRESS TO AN ADDRESS WHERE I DO NOT LIVE?! WHY WOULD I MAKE UP A LIE ABOUT WHERE I LIVE, AND TAKE TIME OUT OF MY BUSY SCHEDULE TO CALL YOU TO TELL YOU THAT MY CAR IS AT ANOTHER ADDRESS? They are swearing by these "notes", but knowing myself, and knowing the truth, and without them having anything in writing from me informing them of a policy update - it wouldnt take a genius to figure out whos at fault here. Needless to say, I have cancelled my policy with this agency, and am awaiting their response to my request for reimbursement for extra fees incurred due to a change to my policy which i did not request, or authorize. Depending on which way this lands, I'll be following up with a small claims subpoena to get reimbursed for the extra fees paid. WHAT A HEADACHE TO DEAL WITH FOR SOMETHING THAT IS SUCH A MINUSCULE PART OF MY BUSY LIFE. See a real professional, this agency is a highly disorganized, super unprofessional, and has no ethical regard for its clients.

Derek with NY life is by far the most professional broker we have ever dealt with. Cannot say…read moreenough good things about him. Very helpful, friendly, hassle free, pressure free agent. He is very knowledgeable and courteous. Our needs were handled in a proficient manner and post sale service is 110%. Derek takes care of his clients and every referral we gave him had the same positive experience as us.

So my friends told me about how they got life insurance and how excited they are about it. They…read moretold me about Derek Chu with New York Life and about how helpful he was. So my husband and I did not have life insurance, nor did we even discuss it yet, decided to sit down and here what he had to say. It was so easy to talk to Derek, no pressure at all. He genuinely just wants people to have the right information and to come out with a great life insurance plan as well as a retirement plan. He was very informative and extremely friendly. I have referred him to everyone I know and would recommend his services to anyone. Getting life insurance is a big step, I am just glad that I had someone to make me feel comfortable and not rushed. Bottom line: In the life insurance world, you want to get the best, and that is what you are getting with Derek.