I work with Ashlee and she truly cares about her clients. Insurance can be extremely confusing, but Ashlee breaks it down well. She's an effective communicator and she goes above and beyond to make sure that the policies she has are aligned with people's budgets. She's very sweet and has a kind heart. Tip: if you check in, you get a free insurance review! read more

Let's face it, dealing with insurance companies is probably about as pleasant as rolling around a mound of fire ants in your birthday suit. Well, typically it is anyway. Ashlee Candelaria and her staff are an exception to that rule of thumb. She has been my agent for about 2 years now and I can't imagine dealing with anyone else. If I have a question regarding my coverage or changing my policy, she gets back to me faster than Honey Boo-Boo can finish a giant bowl of 'sketti'. All jokes aside, if the last thing you want to have to worry about is how your insurance (and the headaches that can come along with it) is handled, then look no further than Ashlee and her staff. I promise you won't bother going anywhere else. They make everything painfully easy. And that rules. P.S. Make sure you check out their life insurance policies. I wouldn't be caught dead without it. read more

I had a very positive experience with Ashlee. We had a customer that was opening a store near her office, and needed to be covered right away. The customer had a very tight timeline, and we simply did not have time for any mistakes. Ashlee delivered big time. Not only was she able to get our customer the coverage that they needed, BEFORE the deadline, and for a lot less than our customers budget. Completed in full, on time and under budget. AND, she was both pleasant and professional the entire time. What a great experience! Thank you Ashlee, for being great at your job!!!!! read more

Pros: *Great service! *She was always available and responded quickly *Saved me $35 per month on my insurance! *Gave me really good advice on what was the best coverage for my townhome. Con: *does not speak Spanish *office was far away from my place but she was willing to meet me somewhere around my area. read more

I found Ashley in yelp and hired her. She was meticulous, tenacious, professional and really cared about us. Would hire here again read more

Ashlee cares about her clients and will go the extra mile to make sure they are taken care of. I would recommend her to anyone who needs insurance. It is so nice to have a local agent you can depend on, instead of just a call center where the people don't know you and you never know who you're going to get! Ashlee will be a great agent for you! read more

So I get a phone call on 8/29/14 from Helen at Ashee Candelaria's office and she says, "We want to review your coverage." So I'm thinking why would an agent be calling me to review my coverage for a policy I bought from a different agent online last week? Red Flag #1: I've never had a call from a second agent EVER after I bought an insurance policy. Never in 30+ years. So, in a show of brilliance, I say, "What?" And she says something to the effect that I may not have enough coverage. She says, "You're covered for personal property." So I say, "What's personal property?" And she says, "Clothes." And I say, "What about the range and fridge?" And she says, "Hold on". And all this time Helen is stammering, hemming and hawing and I start getting mad. Because when I bought the policy last week, I assumed (stupidly) that I was covered for the walls in. And she comes back on the phone and says that I'm covered for everything I can carry out. Now think about that: I'm covered for everything I can carry out, which to me means everything inside the unit: furniture, clothes. fridge, washer, drier, kitchen cabinets. Red Flag #2: I ask her a couple of other questions and she keeps hemming and hawing, and finally I ask her, "Why are you hemming and hawing?" And she says, "I'll put the agent on." All this time I think I'm talking to an agent, and I can't believe this totally incompetent person at Farmers who isn't a licensed agent is telling me I don't have enough coverage. Ashlee Candelaria is my assigned agent, and she was too lazy to call me, so she had the receptionist call and tell me I don't have enough coverage. This must be a violation of insurance ethics. (I know...oxymoron...insurance + ethics = does not compute.) By the time Ashlee Candelaria gets on the phone, I'm totally and completely aggravated. I tell her a condo policy normally covers from the walls in. And Ashlee Candelaria says, "All the policies are different because HOAs cover different things." RED FLAG #3: All the policies are different because HOAs cover different things. So if all the policies are different, why assume I don't have enough coverage? Why didn't you assume my HOA covers a lot, and my Farmers policy has all the coverage I need? And I say, "Bait and switch." TIME OUT: Someone sold me a policy that's no good, and now you're calling to get more money from me. So Ashlee Candelaria says, "We don't want something to happen and then you're not covered for it." And then she asks me, "What do your CC&Rs say?" Ashlee Candelaria, by the way, is going to think twice before she ever asks anyone this question again. And I say, "I don't have a copy of the CC&Rs in my back pocket. Let me send you a copy". So I send her a link to the CC&Rs, which are online. She confirms that she received the link. I ask Ashlee Candelaria for the name of the agent who sold me the policy and she says she doesn't have this information. And I say, "Bait and switch." And I say it several times. I can't remember the exact order of things, but she brings on a 2nd person from Farmers, Catherine Hamad. I demand that someone provide the name of the agent that sold me the policy. Ashlee Candelaria and Catherine Hamad say they don't have this information. Someone says, "Corporate does." So I ask for the corporate phone number and Catherine tells me, "Google it". So I google it, and I get an 800 number. And I say, "Is this the corporate number?" And Catherine says she is looking this up. After a few minutes Catherine tells me 1888 327 6335. This is not the corporate #. If you call this number, get a cup of coffee while you're' waiting... you'll be waiting a long time. They ask to see my previous policy, which I refuse - it's not relevant. I live in Phoenix; Ashlee Candalaria's office is in Tempe. So I say, "I'm in Phoenix, why did I get assigned an agent in Tempe?" And Ashlee Candelaria, smooth as butter, says to Catherine, "How do agents get assigned?" And Catherine blithely says,"I'm in billing, I don't know how they get assigned." Hold on: You both work for Farmers, Ashlee - you're' a licensed agent - and you don't know how agents are assigned? Are you playing dumb, or just really dumb? And I end up telling them to fix this. That I bought a policy and it should've been for walls in and if it wasn't they need to pay the difference. And they say they won't add additional coverage if I don't pay for it. And I say how furious I am and have the whole week to write letters and make phone calls and they don't say anything. So someone asks me how much coverage I need. So I tell Ashlee Candelaria, "You have the CCRs, you tell me." And Ashlee Candelaria says, "It's 55 pages." And I say, "When you figure it out, let me know." It's a long weekend Ashlee. I realize it will take some time and effort on your part, but THAT'S YOUR JOB. Red Flag #4: The price of the updated quote is $1,394.85. The policy I paid for last week was $199.85. WOW!! read more

I had a great experience buying home insurance (which is not something people usually say!) because Ashlee was so caring and professional. Insurance is confusing, but she helped me understand my options better than anyone ever has. I was impressed how quickly and thoroughly she responded to my questions and that she took the time to get to know me not just as a client but a person. She could not have been more friendly or helpful. Thanks again, Ashlee! read more

I wholeheartedly recommend Ellen Cherry for superb service! Ask for her when you go in.

I am very happy with how efficient and helpful that Associate Shaina Corbin was in setting up a new Auto and Homeowners Policy with my Wife and I. After a bit of "bungling" by me using the Farmers website, Shaina called immediately to get me the answers to questions that had confused me. Very cordial and professional. I am satisfied and will recommend this agency to anyone. read more

I have been with Geico for years..... always thinking well this is the best I will ever do for insurance... I happen to be online looking around for some more reasonable priced insurance one day. I don't even remember checking out Farmers insurance, but I received a nice letter in my mail box with a quote on insurance that I could not even believe was true. I work some crazy hours and Ashlee dealt with all of that and all my emails back and forth on info and setting me up with this awesome low price but excellent insurance for my home and my 2 cars. I will be saving over 700 dollars a year with this insurance,,,, thank you Ashlee for all you done and assisting me... I really hate change but this change was wonderful because Ashlee was caring and so helpful read more

Ashlee is the best agent we've had by far! Ashlee and her staff are organized, attentive, and very personable. They are always there to help! Their communication skills are also great! Definitely consider Ashlee as being your agent! read more

The guy i spoke to was trying to charge me 45 dollars a month for renters insurance for my apartment...when I said that was 3 times as much as ive ever paid and over twice as much as average he said well thats what we charged when I said that wasnt gonna work for me he hung up....wow read more

Had a great experience. Ashlee and her staff are all extremely helpful and knowledgeable. Highly recommend them and their agency.

I got excellent service when I called for quote for auto insurance and ashlee and her workers were very nice

Ashlee and her staff are amazing. They care more about the coverage and service that you get and less about just selling you a policy. They will be my first point of contact from now on for all of my personal and business insurance needs. read more

Ashlee has been very helpful insurance resource. She has gone above and beyond to make sure the policies she has recommended to me are in alignment with my needs and budget. I know she and Farmers have my back and that's the feeling you need to have when purchasing an insurance product. read more

Ashlee is always great, gets me all the info I need and helps in anyway she can for all my insurance needs.

I have had some things in life that effected my on time payments but Atiana and Ashlee have worked with me to make sure that I continue coverage. I am treated like a friend not just a customer. I have never found cheaper anywhere else and have the same coverage 1/2 of the cost of other companies. Thank you so much! read more