Two things that cause me great anxiety....COX cable and insurance renewal....I have been with Mike…read moreStapley America family for many years and Mike and his crew Lisa and Sierra and Mellissa are the most professional and customer driven customer service group that I have worked with for my insurance needs. Always available, always kind and attentive and always provide me with the time necessary so that I am comfortable and understand my policies. Lisa and Sierra, every year review my insurance needs and look for opportunites to reduce my costs without giving up coverage. They make insurance easy and non stressful!! I am 76 years old...and probably a pain in the butt, but they never get frustrated with my many questions. I would recommend Mike and his crew to anyone that is looking for a professional and knowlegable insurance provider..

I have been working with Scott Precise the past couple weeks, switching our auto and home policies…read moreto American family. Scott has been great. He was patient as we shopped around to make sure we got the best deal, and made sure to follow up with us answering any questions that we may have had. When it's all said and done, American family will be saving us over $1000 each year with comparable if not better coverage! Very happy with the service we have received thus far and would highly recommend.

*Review update* I cannot express how much i love trusting…read moreIvonne Espinosa with my insurance needs. She does an amazing job of listening to my needs and wants and ensuring that my policies issue to my preferences. She is absolutely amazing and I highly recommend that you ask for her and trust her to help protect your family from the unexpected! Whether that is someone crashing into your car, a microburst knocking your roof on your neighbor's pool, or ensuring the financial security of your loved ones through life insurance, Ivonne can help you. Thank you for caring about my family as much as your own!

Alicia in your office was very knowledgeable and helpful with multiple things this morning! Keep…read moreher around. Professional as well and great personality and attitude!

Katherine and her team are always professional and courteous. I love that I can always call and…read morespeak with my agent or her team. Having a personal agent is so much better than having to call into a call center. By far the best experience I have ever had with an insurance office. I would highly recommend Katherine's office.

I had an absolutely terrible experience with State Farm Agent Katherine Schmidt. I had been a…read moreState Farm policy holder for more than 25 years and never had any difficulties with the company whatsoever. However, when my previous Agent retired, my account was transferred to Ms. Schmidt. Ms. Schmidt had no difficulty in accepting my premium payments, but when I wanted to make a change in my policy, she was completely unresponsive. I reached out to her three times but never received a single return phone call. I even made a personal visit to her office but she was not there. In fact, on one of the days that I was supposed to receive a phone call from her, I just happened to notice that she was playing with her girlfriends on social media rather than contacting me as I requested. In my view, that clearly reflected how much Ms. Schmidt valued me as a client. Ms. Schmidt had never contacted me nor was I able to make the changes I wanted. I did speak to the corporate offices at State Farm and received an apology for Ms. Schmidt's behavior. The corporate offices assured me that they would address the issue with Ms. Schmidt. Nevertheless, I no longer do business with State Farm because of my experiences with Ms. Schmidt and her unwillingness to value me as a customer when I wanted to make changes to my insurance policy. It is for the reasons outlined above that I do not do business with Ms. Schmidt and do not recommend her. My advice is to find another insurance agent.

What a great experience switching to American Family Insurance…read more Ty was very helpful explaining the steps/process needed to switch insurance companies. He made sure to babysit and follow up with reminders of the tasks I needed to complete. Definitely, highly recommend Ty for all your Insurance needs. The world needs more people like Ty. thank you

Worst company and worst agent ever. Had several issues when getting my policy started. Had to keep…read moreon top of them for about 4 days to get everything situated in which time I got two cancellation letters. And good luck trying to get somebody on the phone. 6 months later my policy gets cancelled on a technicality with no notice no phone call. Actually didn't even have insurance for a day and didn't even know. I called corporate and they said it was due to some information that the agent never sent them and furthermore there was nothing corporate could do for me I had to call the agent to reinstate my policy, and guess what, couldn't get anybody on the phone and didn't receive a call back. Stay Far away people. I wish I could give it to zero Stars

Toni was a pleasure to work with, I would definitely recommend! I needed my TPT license taxes filed…read moreASAP (within a week) and she was able to help without a problem, even with the busy tax season happening at the same time. I found her through yelp and was a little skeptical since there weren't any reviews and I wouldn't be able to meet her, but I took a leap since I didn't want to be audited. She made the whole process simple and took care of it on time as requested. She answered any questions I had throughout and after the process, making me feel comfortable depending on her.

What a scam these people are! I'm still feeling repercussions from the horrible job they did for…read moreme. Beware! They are NOT what they come off as. Should be able to have them served very soon. It's down and dirty.

Rip off - Does not do the accounting as she says that they say they do. Never provide financials in…read moreover 6 months. Takes your money and does not provide the services that they say they will.

I have been a State Farm policy holder for four decades. I transferred my policies to Linda…read moreDyster's office, when I moved to Az a few years ago. This Spring, I discovered a leak that was seeping into the wall behind the shower. The wall backs up to the garage. That's were I discovered the water damage. I first called my agent's office. The person I spoke to did not offer to help start a claim but gave me another number to call. She also gave me the names of restoration companies. One of them came out and took some pictures and sent them to state farm. Long story short, State Farm denied my claim, without a State Farm representative ever coming to my home. The basis for the denial is that it was a slow leak instead of a sudden pipe burst. I don't understand why it makes a difference if a leak is detected the day it starts or months down the line. A leak is a leak. But State Farm has an exclusion allowing them to deny the claim. I called my agent Linda Dyster for help. She was not available during business hours. I left a message. She did not call back. I called again the following day - still not available. She finally called back. She basically said there was nothing she could do. IMO, I don't thing she actually tried or actually has any authority to help a client. I used to believe that having an insurance agent was of value. That is the reason I stayed with State Farm amid all the bad reports I've heard and read concerning State Farm's refusal to pay claims, since they had a CEO change several years ago. Now I see that there is no real benefit to having an insurance agent. In my opinion, they are nothing more than sales reps. Back to State Farm as a whole. They were once considered to be one of the best insurance companies. That is no longer the case, from what I've heard and read. In fact, I had reps from two other restoration companies (not recommended by State Farm) assess the damage. Both cited that State Farm is generally problematic to work with, whereas USAA is quite good. That is where I am now. The fact that State Farm refused to ever send anyone to my house says a lot. In my opinion, if you are a State Farm customer, you should look elsewhere.

Had a bad situation with my car getting broken into. It was wonderful dealing with Cindi because…read moreshe took great care of us. She got us all taken care of quickly and got us on the road again. State Farm was great to deal with compared to those other companies that don't have local agents. Thank you Cindi!

My personal Taxes for years and my personal accounting great job. Friendly and on time.read more

Great business and very professional, would highly recommend her for services she knows what she is…read moredoing!!