Acceptance is amazing. Felicia has been there for years and knows car insurance well. She cares…read moreabout her customers and it shows.

I spoke to Felicia to get a quote and she was so helpful I learned a lot so I would definitely…read morerecommend this company !

I had such a great experience with this company. We had…read moreused the same insurance company for 10 years. Then I thought, why not get a second quote when renewal came around and I am so glad I did. Amy Cloninger was so thorough and patient from start to finish. At one point I lamented this is a LOT of questions! But she was so encouraging and sweet and said we were almost there! In the end, all of the questions they asked me gave me great insight to my sales and inventory that I never would have calculated otherwise. Now I have that info handy for comparing to next year and beyond. With our new Matsen policy, we have more coverage than before, one policy (instead of two the other company had divided me into) AND the price is lower. Win win win. As an added bonus, Amy and Matsen are local, so if I ever need anything I could meet with a real human a few miles away. Highly recommend.

This is THE best insurance broker agency I have dealt with. From start to finish Matsen Insurance…read moreprovides the best service I have seen. I have dealt with Farmers, AAA and Geico. None of these carriers have the professionalism and service quality that Matsen Insurance provides. They not only do my commercials umbrella policy but also my personal lines as well. If you are looking for someone who is going to go above and beyond to help you during your insurance needs, Call Matsen Insurance Brokers.

Baker showed up way quicker than I was expecting. I think about 30 minutes from my call to AAA!…read more Super nice guy. Took my car to the mechanic of my choice and even told me it's the good spot. Then drove me to a hotel. Super easy going. Much appreciated this service.

I don't understand why the woman who 'helped' me was so rude. I came out of there just as confused…read moreabout my policy as when I went in. I'm definitely switching insurance providers to both find a better rate and decent customer service.

Scott Hammond Insurance is our community minded local State Farm agent! Aside from being an awesome…read morecustomer of ours he's also Founder of Humboldt heroes, recognizing veterans for over 10 years and also runs an amazing podcast 100%humboldt

Scott and his crew are the BEST. They know their business and are as friendly as friendly gets…read more Give them a try, I think you'll like what they can do for you. Great rates and full service mindset. FIVE STARS!!

Had a policy for years. Switched to automatic payment. I started receiving past due text messages…read moreso I called to make sure automatic payment was set up. I was told that it was and that the company sends out mass texts and to disregard those texts. I was told I wasn't taken off their list yet. I just got a cancellation notice and I called and my policy has been cancelled since July. It is September. Now there is nothing the company can do? I talked to the owner Pamela and she took no fault whatsoever. She said that her computer program canceled tell me if I'm on automatic payment?? So I have been driving without a license unbeknownst to me and they take Zero responsibility. Now I'm at risk of a suspended license.

My husband got insurance here. They charged him over 200 dollars a month for the basic insurance…read morefor a 1999 Ford F250 2WD stating he has an accident with injuries on his record. That would be fine except he never had the injury accident. We called State Farm our previous insurance who states that he didn't have this accident on his record. We are now insured through another agency who also did not see this accident on his record. When we called recently to talk to them about it they said they contacted State Farm for proof but the proof they provided wasn't something they could use. Personally i feel since no other insurance agency sees this accident on his record they just used his excuse to get more money out of him. Not good business practice in my book.

Linda and her team have insured several of my homes, my business, and all my vehicles since moving…read moreup here about 15yrs ago. Its like visiting family whenever we see her. Everyone working there is professional, but not dull. They are great at putting up with our occasional, last minute payments and our frequent, silly attempts at humor.

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Arcata, CA area since 2022, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today. CA Lic. #0L29344

We love Lisa Fryrear and her team. My family has been with State Farm for over 35 years. Whenever…read morewe have had issues with my parents' house or any car problems, Lisa and her team have been quick to resolve them. We have experienced a couple of losses in our family, and dealing with paperwork and legal documents is the last thing we want to handle during such times. Thanks to Lisa Fryrear State Farm, the whole process was stress-free, allowing us to focus on grieving with our family. I cannot thank this company enough for all they have done for my parents and family. Thank you, Lisa and team, for your outstanding support. We truly appreciate all that you have done for the Xayavong Family.

We have had a number of wonderful agents in 5+ decades, but we always get the best service from…read moreLisa and her staff. They have an extremely pleasant and comfortable office and all the employees treat each other and the customers with the utmost respect.

Everyone here is so nice! They even have a lady that speaks Spanish! I defiantly recommend going…read morehere for your insurance! They can do DMV services like registration and title transfers so you don't even have to go to the DMV! I will be coming here to get my tags for sure! I love how if I ever have a question about my insurance I can just call down and ask! them!

Allstate HOA insurance for local condo complex -- 39 years -- no claims -- on-time payments of…read morepremiums -- sudden Allstate non-renewal of insurance without notice -- no assistance to locate replacement -- unprofessional.

Friendly & helpful agents and staff! Helped me to save money…read moreon my insurance and maximize my coverage.