Our home and auto policies got moved to Sandy when our agent retired about 7 years ago. (Gah, it's…read morebeen that long my complacency kept me here?) There was an immediate difference noted in the lack of service. We don't need to contact our agent frequently, but things do happen from time to time. Have to add a new licensed driver, add/change vehicles, buy a new camper trailer, windstorm damages our roof, etc. Every time we have needed something I have had to repeatedly follow up with multiple emails and often phone calls, with then validating on the SafeCo site to make sure the change was shown. The final straw was learning our son has still not been added on our policy, though he began driving in 2021. I requested the addition at that time. Shame on me for not immediately following up because they didn't add him. A year later, our son was gifted a car and I emailed to add it to our policy, realizing at that time that our son was still not a "rated driver" on our policy. I contacted Renee again to add him. In March, I checked and saw he still had not been added to our policy, so sent another follow up email and phone call. Renee assured me she would take care of it. No apology, just matter of fact. At that time I started doubling up on my requests, submitting the policy change requests through SafeCo's website too so I would have a confirmation receipt of the change request, AND emailing Renee. Renee is the only one in 7 years I have ever communicated with. She is part-time, or at least, I have always had the impression she is part-time. Feels like the agency is run as a side hustle. Now, two weeks ago, my son traded in said car for a newer vehicle, leading me to request a vehicle addition on the Safeco site - only to realize my son can't be a primary driver of said vehicle since he is still NOT ON OUR POLICY! So, weeks of emails back and forth, here we are today with receiving confirmation that our son has been added to our policy. When I spoke with Renee last week she said it was a technical issue and her submission hadn't gone through. However today she got back to us and confirmed this change had finally been made. Our son was added to the policy, and our rates changed - an additional $2200 to add our son, bringing our annual premium for 3 cars, 4 "rated drivers", to $6600. Renee said SafeCo was still the most competitive option. Meanwhile I emailed a friend's agent at Country Companies on Friday, who today (Weds), has now enrolled us in a new home, auto, RV, and motorcycle policies effective today. No phone calls. Just a handful of emails with timely responses, three electronic signatures, and we are off! I have all my new policies and insurance cards in hand. Our homeowner's policy is going up $300/year, but we also doubled our coverage to keep up with replacement value. Our auto insurance is now $2500/year - from $4300. That's 3 cars, 4 drivers, two 25 and younger, an RV and a motorcycle. Just the cost of adding our son to the SafeCo policy was near the price of our complete auto policy with Countrywide. Dont want to overshadow this story with the cost savings because that's not the point. The point is after too many years of bad service, I have finally learned my lesson and taken our business elsewhere. Sandy Insurance never demonstrated they cared about our business. Time and time again I gave them the opportunity to earn my business but the ball kept landing at her feet. It was so much more work to manage my own policies through Sandy Insurance than it was to change to a better agent. I am sharing this to prevent others this headache and time spent trying to keep your business local. There are MANY local agents out there for you to choose from. Consider others. To her credit, Renee did take the news gracefully. My email was detailed. Props to her for that, because I am pretty passionate. Not easy to take those kinds of bullets. It couldn't have been a surprise though. I wish all good things for these people and their business and hope the feedback does them good towards the future service of their other paying customers.

Sandy insurance provided information to my estranged husband. Amanda also allowed my son to add his…read morefriends car to my policy. I called Amanda and told her I had a restraining order on my husband Kenneth James smith who has a separate policy with them and asked that my account be secured with a password. Recently my attorney called sandy insurance for information and my husband returned their call asking why they wanted info. I was forced to buy a more expensive policy elsewhere because they aided my husband in violating a protection order. I am filing a claim with the insurance commission. Do NOT buy a policy with this company if you respect your privacy As they do not protect your privacy. I had to move so my husband could not find me.

Never called me back after leaving a message. I wanted a quote for car insurance and rental…read moreinsurance. I have been a State Farm customer for years, so when I moved here I was hoping to keep the same insurance company. I will try another agent.

Amanda and her team are absolutely amazing! She was able to save me a bunch of money each month,…read moretriple my coverage, and consolidate a few insurance plans I had (renters - company A, auto - company B, and an engagement ring - company C) into one, STATE FARM! Hands down, the best interaction I've ever had with an insurance agent/company. 11/10 would recommend giving her a call.

Very understanding curtious and friendly. Gave me a very good price saved me over$1200 a year on my…read morecar insurance from progressive.

amazing people work here! i love this office. super knowledgeable and friendly. thanks for all your…read morehelp debbie and stephanie

Easy to work with knowledgeable and good rates. Very informative staff and prompt service.read more

Rachael Rose and her team have been very responsive and helpful any time I've have questions or…read moreneeds. She focuses on the local community members and businesses. As a local business owner I appreciate that. When you need insurance give her a call!

Too expensive for no accidents, no bad driving record, no tickets, zero claims. Female, driving for…read more15 years same car with full coverage since 2018. But because it's a kia optima my rates skyrocketed

This office is running a scam, thanks to their employee Cameron and the lack of competence of…read morechristopher choruby. Do you want to be treated like you're the most insignificant person around?! This is the office for you! Called the 800 number18002557828 to switch agents since this office has been dropping the ball Everytime I have called in for the past 2 years. The person who picks up the phone introduce himself as an all state agent. I proceed to tell him that would like to switch agents as my current office is terrible at customer service and I was told to call customer service. He proceeds to tell me I can call whatever office & they can help me. I reiterate I doNot want to associate with my current office as they will continue to benefit from having me as a customer on their books, for few minutes Cameron pretends he doesn't know what I mean by that. I say the employees in this office have consistently been incompetent, he interrupts me to tell me "HE DISAGREES" I ask are you familiar with all my interactions he says "YES " so now I'm being trolled by an employee of this office. I tell him he should've identified himself as a representative from my current office and he disagrees and when I tell him I'll file an official complaint "HE HUNG UP THE PHONE"

Heather is the best insurance agent we've ever had. She definitely knows her insurance stuff!…read moreExtremely efficient and responsive!

I have been using premier NW insurance for all my insurance needs for over 3 years now and they…read morehave been awesome. They answer all my questions and Chris at the Sandy branch has taken care of all my business needs.