Two Sentence summary: Experienced, knowledgeable, accommodating, trustworthy, family-orientated &…read morepersonable with superior customer service. I'm concerned about trust & quality not price, so I don't talk about cost in this review ;) Monique Ambers & her team (especially Sarah Crabtree) have been outstanding to work with for quite some time. I found Monique online when looking for business insurance (Errors & Omissions Insurance) as well as other insurance & services. The great reviews combined with Monique's bright smile seen in her business photos made me interested in contacting her to see if her services matched my needs. My first visit was near closing (bad habit of mine due to how busy I am) & they accommodated me. I did improve...over time to arrive at a more reasonable time ;) I met both Sarah & Monique for the first time and had a wonderful time, as it was not just business but personable as well with jokes & laughter: D Although I can be a character & outrageous with conversation at times, I was still professional as were they :D I inquired about Business Insurance as an incentive for a big business transaction with another Company who bought out one of my clients (due to the financial success I brought them over several years). It was to show the Company who acquired my client that while doing business with my company & "IF" we caused any errors that caused financial harm, we'd have a sizable amount of money available to pay for damages (I've never caused harm to a business by the way & been in business many years, just had to put that out there...LOL). I also inquired about additional Life insurance policies & other services. I asked many questions & the tag team effort of both Monique & Sarah provided all the answers with emphasis on my needs & not their bottom line :) A trust-worthy trait. After visits and researching what was shared by Monique & Sarah, I made the right choice to do business with them! Monique is intelligent, honest, personable & professional and does not act like a "Used Car Saleswoman"...LOL. Sarah shares the same traits as well :) It's been great getting to know both of these women as we handle business! - I found out Sarah's Mom is a Registered Nurse like mine & more :) - I found out Monique's love of basketball & more :) I had to ask Monique to take a "Selfie" with me during my first visit after seeing Monique's beautiful smile in person, I'm very happy she obliged :D Long story short, I feel Monique's style of business in procuring clients/customers is something like mine: Acquire them by sharing a wealth of knowledge (that can be fact-checked & shown to be accurate), sharing proof of results (she & Sarah shared scenarios with current clients when answering certain questions I asked), professionalism, personable (they're like family you can trust, plus Monique tells me Happy Birthday & Happy Holidays personally each year just like family), great sense of humor & of course...A WINNING BRIGHT SMILE :)

I wanted to switch to an office near my job and I am so happy I came here. I sent in a text to the…read moreoffice after hours and Monique responded and addressed my change immediately. I had such peace of mind leaving the dealership with my car knowing my policy was solid. My questions and concerns are always addressed quickly and with a very friendly and caring demeanor. This office has changed my opinion on insurance agents, keep up the great work!

Absolutely the BEST insurance office. Jennifer & Candice are amazing. They are always willing to…read morehelp, knowledgeable and friendly!

After several months and several attempts she was unable to resolve my issues with my auto…read moreinsurance policies. Switched to a new agent a couple of miles away and my issues were resolved on both cars in a week.

I have had Ester as an Agent for over 20 Years, for both Home and Car Insurance. She has always…read morebeen there for us to explain and guide us through any problems that had arrived. Just yesturday I was not understanding how my Ins. coverage was being dealt with, and was in a panic state. I gave a call to Ester and there she was to the rescue me again, she was there to ease my mind and explain my options, and how things work. If you need some one you can trust and be there when you need them, Ester is the One. Thank You Ester!!!!!!

She is literally the BEST insurance agent I have ever had the privilege of knowing. She has helping…read moreme through thick and thin and kept my insurance rates lower than any other insurance agent I could find! Just recently I was having an issue with a leased Ford Buyback car and bought a second car (later to return the leased car) and she was able to insure both cars with so little of a difference in my insurance payments! She's also REALLY nice and super helpful. I feel safe in her hands.

Eric's a great guy... he helped me with my w2 taxes and now that I'm opening my own business, he's…read morebeen instrumental in my getting a better understanding of how to get started properly. I would recommend his services to anyone.

The staff is excellent, respectful, and professional. They do take walk-ins but you maybe wait for…read morea while. I suggest to make an appointment. I have been having Taurino and staff do my taxes since when he had his office in San Jose, CA (2012). I believe their services are worth the money.

Great service and very attentive personnel. Will never go anywhere else. We have been coming here…read morefor years and have recommended this place to all of our friends and family. You won't be disappointed.

As my business grows one of the most critical things I have learned is that you must have people…read moreyou trust taking care of the things you don't have time to know all the details on. ADD&L rocks in this regard, they know their stuff and it shows. I know for any of my insurance and risk management needs they will not just get me the best deal, but also ensure I am properly covered. With ADD&L I have a partner I can trust and I know I am covered. In my book that says it all.

Once this broker took my money they had zero interest in providing any service…read more At renewal time they were unable to answer basic questions about coverage or driver ratings. Today I needed to file a glass claim. The refused to help and referred me to the insurance company. I could have obtained insurance online and not involved a broker. In addition, when I renewed they did not provide insurance identification cards; I had to go directly to the insurance compsny for this as well. From my perspective the have not provided any service and have refused to provide service. Stay away, stay very far away.

Heidi is the best! She was so very helpful & responsive, reasonably priced & professional. I am so…read morehappy to have found her, a voice of reason in dealing with the crazy IRS! I highly recommend her!

Solid Rock Financial has been doing my taxes for 3 years now . So thankful for Heidi's expertise…read moreand availability . I feel especially confident in her experience with small businesses . I would totally recommend her Lisa M

I have not had the best experience of late. she has not returned my calls. she has her co workers…read morereturn her calls for her. I just wish the communication in this company / office was more efficient and professiona.

Highly recommend Emily! She's so helpful and thorough. Very easy to talk to and she makes buying…read moreinsurance super simple and an overall great experience. Wouldn't go to anyone else!