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    John Cook - State Farm Insurance Agent

    5.0 (2 reviews)
    Closed 9:00 am - 5:00 pm

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    Services - John Cook - State Farm Insurance Agent

    Homeowner or property

    Car and truck insurance

    Life insurance

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    4 years ago

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    7 years ago

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    Chris Bruce - State Farm Agent

    Chris Bruce

    (3 reviews)

    HORRIBLE CUSTOMER SERVICE! Michelle is disrespectful not…read morehonored to hold a title of "Customer Service". Chris Bruce also wasn't a pleasant to deal with either and hung up on me after explaining my concerns and asked to switch to another State Farm agent. Please beware I do not recommend this office. State Farm is a great company for auto policy's and other needs but DON'T use Chris Bruce as an agent!

    I would give this guy zero stars if I could. I've been with State Farm for years for auto and for…read moreover a year for the home. I've never filed any claims. Recently Jim Coker retired and Chris Bruce became the new agent for the Snellville office. My neighbor's tree fell across my drive way and yard trapping me at home and damaging my driveway. When I called Chris Bruce he told me over and over that nothing was covered since it didn't hit my house and that my driveway was not a structure. After talking with some tree removal people, they told me they thought it should be covered. I called Chris back again and again he told me nothing would be covered and that I wouldn't want a zero paid claim on my account because my insurance would go up. Someone gave me State Farm's catastrophic claim phone number. I called them and they said yes, the blockage of my driveway, $500 debris removal, and my driveway was covered. I don't know what is up with this guy, but I also complained to his regional manager and I moved my insurance to another agent. I would not trust this guy with anything!!! I can't imagine how many people have called him for help and he's told them lies.

    John Cook - State Farm Insurance Agent - homeinsurance - Updated June 2026

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