The worst customer service no phone calls back get the run around then they will pick a insurance…read morecompany under false pretenses then they will cancel you I would not trust theses clowns to insure anything please don't fall for this scam

Insurance has been gone out of hand in the past few years. Each year is a headache for me to search…read morefor a reasonable company. A friend gave me Briteline. They are awesome!! The communication is easy. Trey is very professional and has extensive knowledge. He is able to find me a good rate very quickly. He's very patient to answer my questions and gave good recommendations to my situation. Briteline also provides a service to existing customers to re-shop for a better rate when existing policies are due for renew. It will be a tremendous time saving for me. I wish I knew them sooner.

These people have no empathy for the people they are supposed to be helping. The worst…read morecommunicators and dont follow up on anything and are not easy to get in contact with. They sent me down the wrong housing department for several weeks while i was stuck in a hotel. Then when they did get me to the right department the people cancelled my hotel before i got into my long term housing without any check in or communication about the new property starting or the hotel ending. Also had me pay a deposit for the wrong departments housing and i have been inquiring weekly for a month now about getting it refunded and never get any return calls or emails. Still trying to track down the refund for something i never used. Rude, worthless people. I cant wait to see what other issues pop up during my stay with the company until my home is rebuilt. State farm should not be doing business with them and just pushes us to them so they dont have to deal with anything. Everyone wants money but doesnt want to do anything for it.

The following might help people. There's a fundamental problem with the relationship between ALE…read moreSolutions, your Insurance Company, and the reality of your insurance policy. If your homeowners policy covers loss of use to your home, you probably have a time frame and dollar threshold based on the rebuild cost of your home. "Unlimited" is usually based on cost of rebuilding the home. And there is probably a "reasonable accommodation" aspect mentioned in your temporary housing options. Reasonable is open ended, but at the very least based on how many adults and children lived in the home, and given local ordinances on how many people can occupy a rental home or apartment etc, reasonable generally means you need x amount of bedrooms and something on par with your home. (also including kitchen, bathroom, pets) Your insurance company contracts out finding temporary housing to ALE, who is always going to be limited to what is actually available. DO NOT ALLOW ALE or your Insurance company to put you in a hotel, extended stay, or rental home if it DOES NOT MEET THEIR OBLIGATIONS TO FIND YOU SOMETHING EQUAL or reasonable to your home. And yes, the Insurance company might use unethical means to deceive you of what your entitled to. ALE has an up and down reputation, but it has a lot to do with your Insurance Company not meeting their responsibility of finding a reasonable accommodation. If the only thing available is 3 hotel rooms at the local Marriott. And ALE can't find you a 3 bedroom, 2.5 bathroom house with a fenced backyard for your two dogs. YOU HAVE EVERY RIGHT to tell the Insurance company the 600 foot 2 bedroom home offered by ALE SOLUTIONS isn't good enough. You have every right to refuse those offers if they don't meet the contractual obligation in your insurance policy. Stay in that Hotel. Yes, the Insurance Company is going to spend 15,000 dollars a month and wants you out of the Hotel. It is not the customers fault that the insurance company did not realistically handle the housing shortage issues in a market. Nor is it the customers fault that they hired ALE Solutions who doesn't offer a sensible market rate to the Insurance Company on hotels stays, and extended stays. You probably can find a cheaper extended stay rate then ALE Solutions did. In all reality, ALE doesn't have people negotiating rates with hotels, or rental properties at reduced rates. You might think they did. But they don't. You will eventually have an Insurance Adjuster (possibly lying to you) trying to tell you, that you must move out of the hotel because (it's expensive for the Insurance Company). But again, it's not your problem that your Insurance Company is lazy and doesn't have good business practices. ALE is only going to offer what is available. And the entire country has a housing crisis. Good luck finding a month to month temp rental. Don't do it, tell them to honor the contract and F off.

I have had a great experience with Bill Nelson - State Farm. Their team is professional,…read moreknowledgeable, and provides insightful guidance to help me understand my coverage and make informed decisions. I appreciate their responsiveness, attention to detail, and commitment to providing excellent customer service.

Very knowledgeable about coverages and discounts available considering my previous agent didn't…read moredisclose. Met in person in their office which I highly recommend. The process was smooth and helpful. It is very nice to have a local agent that has my interest and checks with me from time to time.

My mother, Sandy Marcum asked me to write a review on her behalf. Like most of our parents, mom…read moreisn't exactly up to speed on how to navigate today's technology, which is why I'm typing this review for her. She asked me to stress how incredibly responsive Bruce was to her needs. While transitioning to retirement, mom needed to convert her company plan over to a Medicare plan. The process is full of complications to comply with the corporate and Medicare requirements to get signed up. Bruce was always responsive to her needs and ALWAYS responded to her calls and texts immediately. Bruce did an excellent job of walking her through this process and minimized the stress associated with enrollment. If you are someone who yearns for the days to work with a professional who actually takes pride in their work, then Bruce is the man for you! I highly encourage you to contact Bruce for your insurance needs.

I thought I did alot of research going into the meeting with Bruce. Bruce was excellent at asking…read morequestions and putting me in the right policy for me. You need the person with expertice in dealing with the companies to help you with such a big decison. Brice took the time to answer all my questions and is a wealth of knowledge.

I've been using them as my agents for thirty years now. great to work with.read more

I recently had the pleasure of working with Tim Ruth at Hazen regarding a Medicare supplemental…read moreinsurance plan. Tim was very professional thru the application. He answered my emails and phone calls quickly. His customer service is outstanding, something that is becoming rare. Highly recommend Tim Ruth for any personal insurance needs. He is not pushy and felt my needs were well taken care of.

Have Comprehensive coverge on Auto. This office told us 100…read morepercent coverage on vandalism to leased vehicle. We specified dealership repair due to lease. Again told 100 percent coverage. 750 dollars. Now saying they will not reimburse. So far, we were lied to. Will update. Such a small claim. First time claim.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I have lived in the Chicago area for my entire life, and I enjoy being actively involved in this community. At my agency in Yorkville, you'll receive dedicated service from me and my energetic, caring team.

Brian Sicilia, enough said…read more Some people are just good at what they do. I had a good experience, great customer service and competitive rates.

What great service, worked with agent Dawn Tully, she handled everything over the phone. Great…read morecommunication, painless experience, pricing was good for homeowners and auto policy, happy to get away from State Farm. Great agent, especially when they are in the office at 4 on a Friday!!!

We have been with this location and State Farm over 10 years…read more But for the past year the service has been terrible, the agents really don't care keeping up with the business or following up for more.We will stay with State Farm but had to move to another location with agents that want out bussines.

My previous insurance company was getting pricey. I went to Richard Lewis - State Farm Insurance…read moreAgent and began working with Melanie. Melanie was very friendly and knowledgeable. She made no promises or guarantees, but provided me with several options and talked me through each of them. On decision day, I met Mr. Lewis, who was friendly and engaging (we talked about fishing). Ultimately, their prices were better for the same level of coverage. Melanie made the process easy and explained all the steps about switching along the way. By far, an experience I thought I was going to dread, but it was easy and painless.

Jen is such a good and trustworthy agent who only has your best interests at heart. Highly…read morerecommend her agency.

WOW!! Jennifer and her team made me feel like family. They really wanted the best for me and my…read morechoice in coverage. Thanks for the kindness.