This guy is TERRIBLE. Hard to get in touch with. Been with him for 10 years. Policy gets higher…read moreevery year- home and car with only small claims this whole time. When I needed to get a COI for a day,- tried to coordinate with this guys for almost 2 weeks, leaving email and voicemail- never heard from him.- NOT ENOUGH IN IT FOR HIM TO BOTHER, I suppose. Called another allstate broker in Chicago and she took care of everything for me within an hour. Allstate not a bad company over all- took my business elsewhere

Mark is very knowledgeable, reliable and helpful! Always there when I have policy related questions…read moreor need help filing a claim.. which was very recent. I already received my reimbursement check. I get a refund check every 6 months for being a safe driver too! To my knowledge, every insurance company targets a specific type of drivers.. you could pay a lot less like i do now (switched from State Farm). I contacted Mark 2 years ago for a quote when my ins premium at State Farm increase. It was very quick and easy so i immediately switched!

I have been with Jo Schneider with both home and auto..maybe 20 years. No claims on either my home…read moreor my 2020 Fit. Paid on time ALWAYS. The credit card I use tp pay got scammed and I emailed to please contact me....I thought since they were a busy agency that was a polite way to contact them. WAS I WRONG! In the mail today came a cancellation of my auto insurance!! This is after I paid more for homeowners insurance thru them than city property taxes. Yes, I called immediately and solved it but I guess they couldn't be bothered to contact me OR return my email. So much for loyalty . Looks like all these reviews are old...so here is one for 2026..when we need loyalty more than ever. I asked for an explanation and /or an apology...did I get one? NO! Am I to be a customer still..I don't think so..

Pretend that you really care. Address customer concerns. Simply returning calls. I was a loyal…read morecustomer for approximately 20 years, never filed a claim, always paid full payment at the beginning of each renewal cycle. Unfortunately a mistake was made by their office and it resulted in my losing a $500 discount, I called the office and tried to resolve the issue but was constantly told we are working on it. I realized the employees of the agency had no interest in helping instead were probably hoping I would get tired of calling and forget about the money. It was then as a business owner myself that I realized I should just speak directly with Joe Schneider, the agency owner and hopefully reach some sort of settlement. I spent the next 2 months writing and or calling the agency. Each time only requesting to speak with Mr. Schneider. I was told he wasn't in the office, and he would get back to me. He even sent several emails saying he realized his office made a mistake and he would call within the week. Each time he didn't call. After almost 3 months he finally called and apologized for the delay and acknowledging he could have done better. Unfortunately they were never able to compensate for the lost discount. I understand the process and I can understand the inability to reach a resolution but I cannot understand why an owner of a business would not at least call a loyal and respectful customer. Especially one who was frustrated by not, at least, being able to talk with the boss (owner) about this. I can accept the loss of the discount but I cannot accept the fact that the owner Joe Schneider wouldn't at least talk to me. Imagine if I had a real problem. I expect a certain minimum amount of customer service and I was very sorry to see that after being a good customer for 20 years. There are a lot of Allstate agencies I will transfer my account to another one. Hopefully they will appreciate their commission and provide at least a minimum of customer service. I would not recommend Joe Schneider agency at all. They are only to happy to write a policy but not willing to at least to pretend they care about the customer. Or provide a minimum of customer service such as returning phone calls in a timely manner.

This is the best place to go to for insurance. The staff is always helpful and polite. Monica is…read morethe most caring, kind hearted, and knowledgeable person in the office. She gives every caller her full attention and 110% help every time. She also treats clients like friends. She remembers me and my family and is able to pull up our information quickly. She gets me the correct information I need and responds to me in a timely manner. She can be trusted to give the best help and advice every time I call her. I would highly recommend Monica and her staff to all my family and friends.

I had very bad experience with this agency. Monica one of their rep is very arrogant and strong…read morehead. Doesn't have any customer service experience and is very rude. Doesn't know her business and system. It was a pain for small equities. Took 3-5 days for registering and confirming our policies and the worst thing is when we switched to one insurance to another they screwed up on communicating and finally we received a call from the collection agency. Will never ever recommend to anyone and ask my friends and family to stay away from this agency.

I'm a longtime client with auto and renters policies. Nicole has been with the agency for a long…read moretime and has always been very helpful and prompt in assisting whenever I have questions or need help with anything.

Nicole Niemasz made this process extremely easy! She was efficient and so friendly... the prices…read moreare also the best I ha e found!

Wonderful service for over 20 years. It seems like Abe is a family member that is always pleasant…read moreand helpful. The company gives excellent service and insurance advice. He is very easy to work with helping out people of diverse backgrounds. He knows about inner city Chicago and gets comparable quotes. Great guy.

We've been with Abe GT & Associates for over 18 years! We use Abe for our houses and cars. He…read moreperiodically reviews our policies to make sure we are getting the best deal and adjust our rates whenever it needs to be made. Abe is very professional, friendly and care about his customers. I highly recommend Abe GT & Associstes as I have been very happy with their service from day 1!

I had a horrible experience with Jim today, he is very argumentative. The discussion was around…read morepolicy change and he was talking in so rude and argumentative manner, this is when I haven't even filed any claim so far, I'm skeptical this guy will help anyone but himself. I would definitely suggest not to go with this agent.

Jim and his insurance team are Awesome. They always provide the Extra effort to help our family…read morewith the "Very Best" when it comes to our insurance needs. Great Job!!! John K.

I had Andrea do my taxes in March. She was pleasant to deal with and completed them in a timely…read moremanner. I also got a bigger refund than I was expecting. Highly recommend her.

I have been working with this company for about 10 yrs. to have my taxes done. The employees have…read morebeen very helpful in getting my taxes, investments and other documents needed to file each years. I have been better organized and know what documents that I need prior to my appointment. The person who I work with does not just do simple tax returns. She has allot on her plate with everyday people, companies and staying up to date on the ever-changing tax laws. She is good, but don't expect miracles in one day.

Deisy came thru for us with a fire policy for our apartment complex that was affordable and handled…read morea few renters insurance policies for our tenants. She also sold a business liability policy to our daughter. Deisy is very professional and knowledgeable about insurance and she's one of the most nicest agents we've ever met. We're very satisfied with her service.