He could answer his phones. Answer his emails. Call back when a message is left. We are completely…read moreignored. I don't know how he remains in business.

After more than 20 years, my long time agent retired and somehow I ended up with this agent. Avoid…read morethis agency at all costs. It's a ghost shop. Nobody answers the phone. Nobody responds to messages or emails. We had a myriad of issues on renewal. The last time I spoke with someone it was a person who used to work here and was somehow still able to access our information at will. I inquired as to the agent's status and was told they couldn't comment on that, but would be happy to underwrite me at their new employer. This agent isn't being transparent or communicative about anything related to the status of his office or our policies. He left us hanging. That is completely unacceptable. Even one star is too much.

I was helped by Monica Pena and had a wonderful experience. She was able to give me all my options…read moreand took the time to listen to me and everything I needed. I highly recommend using them I felt like they truly cared about me and were interested in finding me the best coverage at a price that was right for me. 5 stars!!

David Vera is an excellent insurance agent. David is extremely professional and helpful. He made…read morethis the best experience for obtaining insurance. He went above and beyond in his attention to detail and to our needs. He responded quickly and efficiently!! Five stars every day all day!!

Knowledgeable, accessible, patient, efficient, professional and accommodating. The best insurance…read moreagent and best insurance experience with Steve. We followed Steve from his last agency due to the high quality relationship he offers.

Super amable, no solo se encarga de venderte un seguro sino de ofrecerte asesoria y eso es…read moreprecisamente lo que yo buscaba. 100% recomendada!!

From the owner: Expect more from your protection plans—exceptional health and life insurance advice is just a call…read moreaway.

They are always on point! Shops for better rates for me without me having to ask. Called me twice!…read moreWhen I kept forgetting about my flood insurance. Super great customer service!

I have been using Templeton for all of our insurance needs since 2006. They are really great about…read moreshopping each policy and making changes where needed to save me money. They provide a great service! I can always call on them anytime I have an insurance question. Which I found out is much better than calling the insurance co directly. In one instance, after a hail storm in our area, I called our homeowner's policy to check on our coverage. Much later I found out that the operator wrote it up as a claim on our policy. But I never made any claim and had no repairs made. Thankfully, Templeton Insurance Agency was very helpful when I called them. I should have called them in the first Place!

YOU ARE NOT IN GOOD HANDS. Horrible customer service from both the local agency and the 800 general…read morenumber. I called a week in advance to update my car insurance policy for an accurate quote for the next six months coverage.The CS person from the 800 number that started the process did not add my son, so the quote was incorrect. Not able to solve the problem, she transferred me to the agency which I have called first, but it seems that when the local agency doesn't answer it gets automatically routed to general customer service. I explained to a lady from the agency my problem and at the end she was also not able to add my son because the CS person did't do the process correctly, however her concern was not trying to solve my problem but rather to make sure that I gave her a good rating about her service, solving the issue was not her priority. All companies and employees should know that when you receive bad service it reflects on the entire company. Since due to Allstate incompetence I had to wait almost a week to add my son I decided to shop around to have an alternative to the Allstate quote. While shopping for the quote I found a better quote for my two properties which I also had with Allstate so I decided to cancel all of them. Fed up with their customer service I canceled the insurance online on May 30 which was the last date of the car insurance, but I needed to be transferred to a chat conversation, I waited to get an answer they never connected, obviously a system glitch on their website so I called the agency and they did not answer. I called again on May 1, but they did not respond so my call was routed to the 800 number and they said it will be canceled on May 2. I told them what had happened and I was told they would escalate my problem and should get a response within a few hours but it never happened. I called again to the office and left a message for the second time and finally someone called me back saying that they were having power outage problems. I explained my situation and they canceled my auto quote but they did it for May 2, so I need to pay $9.11. Having different answers from the 800 number I decided to only talk with the local agency. The agent I spoke to was a lady named Jasmin Villagram. She asked for the declaration page, which I sent to her the same day she sent me a message stating that my auto insurance was already canceled. I replied to her stating that I already knew it was canceled. The problem I had was that they canceled my quote for May 2, and I needed help with the balance they wanted me to pay when they put the cancellation date on May 2. I contacted the agency again and asked for the office manager. I spoke with Daniel and he also told me he will look into it and I never got a call back or a resolution but instead today I got a bill that I owe them $9.11. I know $9.11 will not make me poor but why pay these multi millionaire companies because of their errors. Bottom line: YOU ARE NOT IN GOOD HANDS as their logo states this is actually one of the worst companies you can find. When I finally was able to talk to someone it was only for the person that answered to argue with me and threaten me with a collection disregarding the fact that I have cancelled on the 30th. You do not get better quotes having properties and autos together with this company. People should shop around for better quotes. You just need to invest time but it pays off, you save money which is better than paying high rates and getting HORRIBLE SERVICE.

Great Rates and the level of service was excellent Wendy explained all my coverages perfectly. I…read morewould recommend everyone to this agent.