I wish I could remember this mans name. He was a call support agent whose name was similar to…read moreHarashi. I am sad that I do not remember his exact name. He was fantastic, and made my needs simple!

All the staff was super helpful and friendly. I have my autos and home insurance with them.read more

I would (and do) recommend Bryan Larsen, and his office to everyone! I've worked with Kathy for…read moreyears, and she is fantastic! Any time I call I get immediate assistance with whatever I need. If, on the rare occasion I get voicemail when I call, I always get a call back within minutes. Everyone who works there is knowledgeable, and have gone out of their way to look for ways to help me save money. They present me with options, and educate me on terms, potential outcomes, and any pros/cons to consider. A few years ago we had two significant homeowners insurance claims. The response was fast, and hassle free. It could not have gone any smoother on their end. It was by far the easiest part of that whole ordeal. Several family members use Bryan's agency, and we are all extremely satisfied with their service, and sincerity.

If I could rate this agent less than 1 star, I absolutely would. In Feb. 2015 I was relocated to…read moreUtah from Indiana for work. Since my husband was wrapping things up in Indiana, we moved our State Farm policy over as needed. First was Renters Insurance. I initially worked with a woman named Kathleen who transferred me to a young lady name Mary. The renters policy was set up but never sent to my Landlord as requested so I was charged from State Farm AND from the Apartment Complex for renters insurance. After about an hours worth of phone calls, this was rectified. My husband brought my vehicle out in March. We tried to add that to the policy or get the existing SF policy transferred to UT. Because we were splitting one car off of our IN policy until my husband was able to move out to Utah (after selling our homes), Bryan Larsen wanted to charge us 80% MORE for car insurance. We left my car insured in IN along with my husbands as we could not afford this. In September my husband moved out to Utah and we switched the entire policy over. I expected possibly a slight increase in price but Bryan Larsen increased our prices by approximately 60%. After several hours and phone calls back & forth with Mary, we finally got the price where it should be. Bryan Larsen's agency refused to honor my husbands grandfathered in ten year, accident free discount which is significant. After tons of back and forth, they would only acknowledge it for my husbands car even though he's a driver on BOTH vehicles. This of course required several more phone calls and a hours of back and forth. Finally this was all straightened out. In Oct 2015, I refinanced one of our vehicles through a Local (to Utah) credit union. I immediately sent Mary the documents so she could update the lien holder. I found out in April 2016 she never did this. The way I found out was because the Credit Union drafted my car payment for $200 to cover CPI insurance for the Months State Farm couldn't verify coverage. It took over a dozen phone calls by BOTH my husband and me, three re-submissions of the same documents and several hours to get this straightened out. The 1st submission of the documents weren't signed by the agent. The 2nd submission said our coverage began March 28th 2016 when is started in Feb. 2015 and the 3rd set didn't even have the Credit Union as the Lien Holder. We decided to move to another agent who handled the move. We heard nothing at all from Bryan Larsen or his staff. No apologies for the 14 months of non-stop headaches with them. No 'can we try and salvage your business'.....nothing. I'm appalled. We wouldn't have stayed with them regardless, but the courtesy of a VERY WELL DESERVED phone call would have at least resulted in a good review of their agency. I would at all costs avoid this agency.

Scott Neilson is awesome, you won't find a better agent anywhere!read more

From the owner: Home, auto, RV, boat, motorcycle, landlord, umbrella, business, and workers compensation.read more

Outstanding customer service looking for great insurance rates, you need to go here. I have been…read moreusing them for years. Very responsive and quick to answer any questions.

What a top notch place, the ease at which I switched my home and auto was seamless and easy. Riley…read moreis atop notch agent who worked to save me money and made this sometimes dreadful process a breeze, I would highly recommend giving Riley a call and let him ease the stress of finding the right insurance.

I use Farm Bureau for my insurance and they have been great. They are the Cadillac of insurance…read morecompanies and cover many things that other insurance companies don't. Ryan is a top notch guy and always makes sure you are getting the right coverage for your needs. I also have the privilege of referring my clients to him and I know I can always trust him to take care of them.

Farm Bureau is great, Ryan... is not. I've been with Farm Bureau for over 10 years, and was with…read moreWestern Agriculture for at least two years prior. So 12 years total. I recently added a vehicle to my policy and was billed double my entire bill the very next month because I had to pay the entire six month premium. Something you think would come up during a quote, yet it did not. Then I added my brother to my policy. When I renewed my policy two months later, his rate tripled with absolutely no explanation as to why. If I can get some sort of explanation, I'd be more understanding, but seeing as how I've called multiple times since then to talk to Ryan, but he's conveniently out every time, I've yet to get anything other than tough luck. Yet, he'll call back hours later when I can't answer, once. He disconnected a call on my wife because she swore 3 times with no warning. You have to give a courtesy warning before disconnecting in any other role. I've requested a different agent multiple times now because of these reasons and more, and am unable to change for reasons yet unknown to me. Farm Bureau is great insurance, the agents.... obviously not so much. I have to give a special honest thank you to Connie in his office. She's great, and goes above and beyond. Wish she was my agent.

I got a call from Rick a while back telling me I should 'be a man' and talk to him about my…read morecomplaints rather than posting on the web. He had forgotten that I had talked to him before taking my business elsewhere...stay classy, Rick.

Super service! Larry helped us get all the insurance we need, and save money in the process.read more

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the American Fork, UT area since 1996, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today.