I ordered a specific bouquet of flowers for my loved one that was listed on the business website. Not through a third-party vendor. The picture of the bouquet that my loved one received was not even close to what I ordered so I called and left a voicemail to ask about the difference. The owner's husband called me back and I could already tell he was annoyed when he called. He started off the conversation stating they are a small business and that it was just after Valentine's Day. I understand that this is 3 days post Valentine's and that selection might be dwindled down. And the conversation could have ended there, however this guy decided to take it a step further. He then said that he didn't want to sound rude, but he didn't give a f*** what I thought. As someone who is not local and trying to order flowers from the *ONLY* floral shop that delivers to my loved one's area, he could have handled this much better but instead decided to belittle me when there was no reason for it. I and the rest of my family could have been long time customers but instead, I'll never order flowers from this business ever again. If this is how he treats customers that order from their business, I fear they won't be in business much longer. Next time, consider how your value comes across to people. You'd be surprised how understanding and accommodating someone might be with just a little bit of empathy and explanation. But telling someone to F off is the wrong way to go about it. read more