Very responsive. My refrigerator stopped working, and Shawn was there to evaluate it within 24…read morehours. Very experienced. Shawn had a pretty good idea of what was wrong even before servicing and had the potential replacement parts ordered and ready to go. Very communicative. Set clear expectations of how the repair might go and how much it would cost.

Came by spent 2 min told me the thermostat was broken, no parts available "time to do some shopping…read more". Charged $120. I found a part on eBay for $79. He's he doesn't use eBay. He was on time, polite and respectful. I expected a little more effort for my $120.00.

I recently had my oven's bottom element go out. I got a new element from Dons Maytag, but realized…read morethat wasn't the only part in my oven that was toasted. With the help from the team at Don's Maytag I was able to get a diagnosis of the problem and got a new control board ordered. I was able to get my oven up and running again good as new! Next time I need help with an appliance that goes out I will be coming back here.

Called about a part for a very old Kenmore dryer and the helpful parts guy found me one that he had…read morein stock. He set it aside for me and I was in and out of there in just a few minutes. Great knowledge and expertise for tricky jobs like mine.

I would highly recommend Pacific Appliance Repair! Evan was…read morefantastic in diagnosing the problem, ordering the parts and communicating when the repair would be done on my washer. It runs beautifully!! Thank you!

This was a great experience! Evan was able to diagnose washer, order the new part and fix quickly…read more Response was very quick and polite. I would definitely call again and recommend this company!

I visited this shop a few weeks ago with the intention of supporting a local business while…read morepurchasing a vacuum. I ended up speaking with one of the owners--and he sold me a Panasonic vacuum with replaceable bags. It felt a bit pricey, but I appreciated the 30-day trial policy he mentioned and was willing to give it a shot. After using it at home for about a week, I realized it wasn't the right fit for my space. The vacuum was quite heavy, and since I don't have carpet, the idea of constantly replacing bags seemed unnecessary. When I returned to exchange it, the guy was noticeably more frazzled and less friendly than before. I explained I was looking for something lighter, ideally bagless and possibly secondhand. He showed me a few options, but they felt outdated and still fairly bulky. We eventually landed on a lightly used Dyson cordless model, which was around half the price of the original vacuum. This is where the real frustration started: rather than issuing a straightforward refund, he first said he would cut a check--which surprised me, given the advertised 30-day trial policy. He then seemed unsure how to process the refund at all, referencing the invoices and appearing overwhelmed by the system. After some back and forth, he ran my card again, saying the receipt indicated a refund had been issued. But when I checked my bank account, it looked like I'd been charged a second time instead. I returned to the store and showed him the transaction. He remained convinced the refund had gone through, but after I insisted--firmly--that he contact technical support or else I'd need to involve my bank's fraud department, he finally got the system to process the refund correctly. It took about 45 minutes in-store, and the money hit my account 2-3 days later. In the end, everything was resolved, and I did leave with a vacuum I'm happy with. But this was a pricey transaction, and the whole experience felt more complicated and time-consuming than it should have been. I'm sure this store does good work with vacuum and sewing machine repairs, but based on my experience, I wouldn't recommend purchasing a new vacuum here unless they improve their return process and customer communication.

Our Shark stick vacuum stopped sucking and I brought it in for a fix. Josh examined it and the…read morebelt motor had melted. Note: Shark Vacuums don't sell parts even to repair shops. Very quick turnaround and he didn't charge me. I'll certainly do business with these folks again. And I'll never purchase a Shark again.

My American mom took her sewing machine to this company, and the guy there, I think his name is…read moreDan, fixed it for her. I believe she said it needed some oil and a new belt. It is a Singer sewing machine that's at least 45 years old, which she has cherished forever, and it still works wonders. Now when I try to call the phone number given on this page, there's an operator recording that says the number is disconnected, followed by an "off hook" tone. Did the company get a new phone number? For the wonderful service of fixing my American mom's sewing machine, I give this company a solid 5 stars! When I recently tried to call the phone number, I was wondering if they offer sewing lessons, as I would like to learn how to sew with a treadle-powered sewing machine.

I just love this store! My beloved Rainbow SE vacuum died, due to my failure to learn how to care…read morefor this amazing machine. Anyway, it was just a few days before X-Mas and I HAD to replace my vacuum. I went into Target and all they had was junky and overpriced upright machines. I knew I needed to visit SV&S. Went in and explained what happened & he had a nice rebuilt Rainbow but I just didn't have the money to get it. He sold me a nice commercial grade canister Eureka machine that does a great job on my hardwood floors and I make due on the carpet w/ this machine. Works like a champ! The owner even gave me 20 bucks off the price as a Christmas gesture! What a sweetheart! Thanks!!!

Misa was very responsive when trying to schedule. Worked quickly and thoroughly. Gave suggestions…read moreas to how to resolve the problem if it happens again (freezing fan in a refrigerator), but hoping it won't! He also said I could call if I have any problems and he will walk me through some steps to resolve. Highly recommend

Inspect and clean dryer vents…read more We appreciated that he arrived promptly at the time we agreed upon. The job was completed in a timely manner and was done to our satisfaction. Very well-mannered and friendly.

Very happy with our service tech, Riley. He checked everything and fixed our dishwasher that day…read more We had another tech from another co who charged more and didn't even try to solve the problem. WE will use this company again.

Had AYS service tech come out for washer which was leaking. He had to find out prices to repair…read more Mgr called suggested because of repair cost be better to replace unit. Thanks to Michael who did further his mission of building relationships.

Every now and then you find a business that really has their act together, and for sewing and…read morevacuum repair, this is it. I have a great Shark vacuum that needed a replacement power cord. I must have called every other vacuum repair shop in the valley, and as soon as they heard "Shark" they all told me that they didn't work on that brand. This place said "sure, $49". And they did it in record time. Typically a vacuum repair would mean leaving the appliance in the shop for a week or two; this place was done in 2 days. Another time I had lost suction on a vac, and I couldn't figure out what went wrong. I took it to River Road Sew & Vac, and before I had finished describing the problem the repair guy had taken the vacuum apart, fixed the problem, and put it back together. When you find somebody like this, who really KNOWS their business, you keep them. My niece has recently gotten interested in sewing, and was excited that she found a Singer machine at Goodwill for a bargain price. Of course the machine had problems and needed work. We took this -- probably 50-year old -- machine to this place, and in 3 days it was running like new, for a fraction of what some of the other places had quoted us for a simple cleaning and lube. And yes, the owner has a very sweet dog that hangs out in the back of the shop. Puts a smile on my face every time I visit. Sewing machine or vacuum need work? This is the place to go.

I called a week ago to check price and availability on a Sebo Felix, the owner told me that they…read morehad it in stock for $799.00 (the same price as Amazon) and if I found it cheaper, he would match it. I went in today and showed him a sale price from an authorized dealer for $699.00, he shook his head and said no, that has to be old stock that they didn't have to pay tariffs on. I don't need excuses, if he wasn't prepared to match a lower price, he shouldn't have said so. So I apologize for taking up his time and left, he was quick to comment before I got to the door that if I had any problems with it, find another place to take it. Five minutes later, I was at Paramount sewing and vacuum just 3 miles down the road. They had the same model on sale for 749.00 and when I asked about a price match, the manager was kind enough to call the owner and they agreed to give me a box of eight bags for free which came out to $43.00. Paramount just gained a customer. Sew & Vac is working hard on going out of business.