Worst company ever! Lies, ghosting your calls and emails for months, systems 9 months LATE!!! They have no respect for you. Waste of $5k!

Anyone heard from them? Been emailing them and calling for 2 months now and not heard back! I've paid half deposit on a system and sent my other to be repaired plus my other one was having new front. Not a word. Don't know what to do! Have the closed down? read more

Worst experience of my life! I wish I never met the utterly despicable and greedy Farrell's. Unfortunately, I dealt with them from age 18-20. All they care about is taking your money! I wanted to end my relationship with these horrible people as soon as possible and was actively searching for better or suitable options. Nothing was ever done right on the production side and I as the customer was blamed and bullied by Richard Farrell on numerous occasions. Every time I visited the salon for repairs or work there were new and incompetent employees. The owners are incredibly unprofessional with no regard for customer service. Their immature attempts at conflict resolution ended in badgering and yelling. Unbelievable since I was a loyal paying customer. If it was possible to rate them negative stars I would. It's terrifying that evil individuals like the Farrell's are alllowed to prey on vulnerable people in this industry. They are an absolute shame and disgrace to society. I hope that no one has to go through the abuse and disappointment that I experienced as one of their former clients. read more

Lets just say the Yelp reviews don't really justify anything here. You are probably reading this because you are stuck in a similar situation and I love hearing what people have to say from their experiences: I am currently 24 years old, male, in the travel industry, and this is my story: ROGAIN: At 21 years old I started the hair loss process unlike most of my friends at a young age. I used rogain daily, and like everyone experiences, doesn't treat the front area. Well the process speed up once I stopped it and I was stuck to doing some comb over to the point where I decided to shave my head because thats an easy out, right? Well, I didn't release how critical that was to how bad my hair loss was and now I became that "He shaved his head because hes balding" look. HAIR TRANSPLANT: At 22 years old, in July of 2014 I got an FIT hair transplant. That cost me almost $8,000 with 1200 grafs at $6.5 a graf. (1200 isn't really a lot). The doctors were cool but little did I know that I had to not only maintain my current hair by taking pills on a daily basis , but the hair that I didn't get transplanted would also fall out sporadically. Anyways, within a year I saw the growth of the hair but saw more hair loss come. Pretty bummed out since at this point I couldn't get the density I really imagined I would get. I could see if I had maybe $90k, I could be somewhere I maybe would want to be.. But not wanting to risk all the FIT scars. Well , it got to a point where I was over it and once again buzzed my head, well- the scars from the FIT were noticieable and then the hair on the top of my head was also leaving me once again- wearing a hat. HAIR PIGMENTATION: I did some research and found myself going to a hair pigmentation place (a place where they tattoo dots) to help it appear as if you have little follicles when buzzed. That cost me about $2k. That was somewhat helpful but once I grew out my hair, I was once again was stuck in the same place because its not for lengthy hair which I always had. TOPPIKS (Hair makeup): Frustrated, I grew out my hair wearing a hat as much as possible until it got to a length where I was using toppiks to add that density. LIKE MOST PEOPLE, I am sure you have all tried it, if not , its a good cost effective short term result BUT you can't be active. If you sweat or go for a swim, or want to be active in a shower... You really can't. B Well, once again... I did some research, and stumbled upon some youtube videos of people talking about these systems, and came across Farrell's. ------ If you got to this part I commend you for doing some research. ------ HAIR SYSTEM/EXTENSIONS FIrst off, this was never on my radar. Ever. Until now. Through trial and error I ended up reaching out to what the internet says is "The Best". I don't usually believe it until I visually see something to prove it. Photos can be photoshopped, but videos are a much harder thing to correct, especially LIVE. Refer to Farrell Hair on youtube. Located in a discreet location in Los Angeles. I met Farrell and you can tell from just his personality that hes exactly what I assumed he would be: personable-ish, knows what hes doing, has done this thousands of times, same pitch, sells you on the idea that its an option and if you want it , you can, if you don't, its not going to hurt his feelings. Well, I wasn't there to be sold, I went in there already wanting, so if you want change, go in there with the mindset that he can. If you are going in there trying to make best friends, you can probably find that elsewhere. He has that celebrity hairstylist mentality like "Wallah your hairs beautiful, now get on set." I was in Los Angeles, I get it. Thats what I was looking for. He probably assumed with the way I had my hair and how young I was, that I was not going to budge like most older clientele. Without hesitation I told him I was interested and lets mock up what we are looking for. Thats when the magic started happening. He mocked it up with some plastic, some sharpies, and numbers. It took 2 months and 2 weeks to get my custom product. Yes, he informed me it was going to take this time. As well as, the upkeep and how much maintenance there WILL be. Key Tip: Grow your hair out so they can shape the cut I got into the office, one of his hair stylist shaved my hair, and boom, slapped on the product, designed it, Richard stepped in, gave a note or two then stepped out, and she was back at it. I was done in 2.5 hours after all my notes on what I am looking for. I left with something that I am currently wearing and absolutely stoked by. It takes me 10-15 minutes to get it on, but I am a perfectionist I am sure you can cut that down, but 10-15 minutes a week is a lot better than 20 minutes a day with Toppiks to have 1 look that you can't do much with. Running out of space to write , but just know. I am happy and you should be too. read more

Your review helps others learn about great local businesses. It is apparent that Richard is passionate about his product/quality and customer satisfaction. It was everything I expected so there were no surprises. I cannot wait to meet again and get the process started. The product he showed me is excellent and just what I'm looking for. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. read more

This is perhaps the best investment that I ever made in life. I began losing my hair when I was 19, an age where your self esteem and confidence begin to take hold. I've been wearing Farrell systems since 28, and it's just like getting your own hair back, and nobody has ever known (except family members). No amount of surgery can give you the hair with solid density, and the replacement is undetectable to touch and look. I can style my hair any direction (yes, straight back!). My confidence and youthful appearance have come back and I really look 10 years younger than my actual age. There is really no other vendor out there that gives a truly natural look, especially at the hair line. I will be with Richard for the rest of my life. Anybody who is young who wants to do something about their hair loss, and get their confidence back should see Richard He is a master at his craft. read more

I was 18 years old working in a mill, my hair became caught in the machine ripping my ear and 80% of my scalp off! Because of this, I lost all of my hair with no hope of it ever growing back. For years I wore a bandana and felt ugly and unwomanly. The system Farrell Hair designed for me made me feel whole again! Made me feel beautiful! It really hit me when I went home and got in the shower and washed my hair for the first time in over 10 years, tears were flowing! Over the years I have tried everything including synthetic hair pieces. Yes, they cover up my head but nothing compares to how I look and feel with a hair system from Richard! It feels and acts so much like my real hair that I don't have to worry about it falling off and being embarrassed when people see my torn up scalp underneath. Thanks to Farrell, I can have a great life and do things that I would never think of doing without it. read more

The best! None better. Great service. Great hair piece. The greatest people. True artistry. Not only will you look 20 years younger, you will feel 20 years younger. read more

TERRIBLE PRODUCT - LIES LIES LIES Please note that there is a hidden NO REFUND policy. So if things go wrong, THEY have all the security and you NONE WHATSOEVER! Everything is a lie from the application to the quality of it. Farrell said it take 30 sec to put it on and another 30 sec to remove it. Quick and easy to use and lasts 5-7 years. It's actually and VERY long and PAINFUL procedure and the hair lasted me 2 WEEKS. About 50% OF THE HAIR FELL OFF without doing any styling, nothing. On top of that the smell of the alcohol that is put on your head is quite strong and stays even after washing. It stinks. The visits are awkwardly in his hotel room including the installation of the system where the lights are not salon bright or bright at all. So you cannot see the details of the work properly. Richard Farrell sends one of his assistance for the application (so no treatment from the man himself). Her name is Nancy and it felt like it was her first hair cut. It was terribly cut, not glued properly, you see the hairline. You pay a professional price. It's only normal to expect a professional product and service. Their customer service is as BAD as their hair system. It took the entire team 2 months after I complained and it wasn't going anywhere. They read what they want to read and only hear what they want to hear. They are super quick in responding when it comes to payments but once all is paid it all stops. Massive disappointment. Please do your research about Farrell Hair replacement. There are many bad reviews and even a lawsuit was filed against him. Utterly disappointed! read more

Hello, I read the other reviews and wanted to add my review as they are so negative. I don't know Richard Farrell "from days of old", I met him about 18 months ago when I was looking for a solution to my alarming hair loss. I chose Farrell Hair because I liked the website, the useful videos and from our first meeting I liked Richard. He listened to my requirements and then found a way of making a hair system that met them. The results were so good I now have 3 systems allowing me to achieve a slightly varied and more natural look. Richard continues to work with me as this is an evolving process. I am a happy and satisfied customer and would happily recommend Farrell Hair. read more

Stole $2500 off me! He failed to deliver the product I paid for after 3 attempts. Utterly pathetic from a supposed professional. I returned the pathetic excuse for a system and requested a refund. Did not refund due to contract saying no refund. I ended up without the product as it was returned and $2500 out of pocket!! Criminal!!!!! read more

I was a customer for 2+ years and initially I loved my new hair system, I was treated very well and the system was a step up from the systems I had been wearing. I was told my new systems ( Mr. Farrelll told me it was best to purchase 2 systems, so you could alternate systems, which I did and that cost me $$$$$) would last from 5-7 years. I found I needed to send a system in for hair additions on a quarterly bases. Each time I sent a system in, it would cost me hundreds of dollars ( which was fine) and it would take 6-8 weeks to get my system back. When I called to check on the satus of my system, I was rudely reprimanded for calling and told that they would call me when my system was ready! That being said, once I got the re-filled system back it was time to send the other system in! The system may be great initially, however, they require a lot of maintanence to keep them looking full and natural and if I spend this amount of money, I'd like to be treated with more respect. This is not the solution for me! read more

Farrell custom hair systems is amazing, feels so soft and I love it ! The hair is excellent quality ! This is perhaps the best investment that I ever made in life. It's just like getting your own hair back, and nobody has ever known, except family members and same few friends.When I went to work everyone told me that I really look 10 years younger than my actual age. read more