Horrible cashier, stares you down the whole time in the store, accuses my little sister of taking an item. DO NOT SHOP HERE.

I am a teenage Latina college student. I have shopped here many times and each time I am racially profiled. I just got hired at a new job and I needed plain t-shirts and a pair of jeans. I went into the fitting rooms to try on the jeans and I had my brother hold the many shirts I was going to purchase and the Asian lady took them from my brothers hand because it was "too much" stuff. Another time, my boyfriend was looking at the hair clips for me because they were cute but we decided not to purchase any. As we're walking out, after we purchased all of our items, the Asian lady stops us and insisted my boyfriend was stealing. She patted him down and everything. Oh yeah, my boyfriend is also Latino. So don't come here unless you want to be racially profiled or accused of stealing! read more

Rude customers service and over price! You might find something here but their unprofessional behaves keep you away from this store. Always someone is following you in the store and whatever you touched, the following lady after you touches the same item like customers steal something from that item?!! By coughing or some noises they are trying to give you this massage that they are watching you... You may find similar items with way better quality and less pricey in the other stores like tjmaxx, Marshall, Ross, even mall. At the end, they are mentioning that all the sales are final and you cannot return anything here. read more

I have shopped here a few times now and this is the second time the store owner is walking around with us like if we are going to steal from there, due to the way we were dress and my kids. I was on pijamas it's 7:35pm my girls are in sweats. It's sad that she would only discriminate against us why because my daughter is gay and dresses like a boy. There was two men there and she didn't fallow them around. Sad what society has become and what I have to encounter at a clothing store ignorance from a grown ass woman. read more

SCAM SCAM SCAM !! DO NOT PURCHASE FROM HERE YESTERDAY Me and my mother were making a purchase at this store, everything was okay until my mom pays with her card & the OWNER tells my mom that her card didn't go through so the owner suggests we insert the card again, I checked my moms bank statement before inserting the card again and IT DID GO THROUGH ! Money was taken from her account and the owner denied that it went through, so luckily Chase is right next to fashion gal so me and my mom went to Chase to see if it actually went through or not, they told us the charge was pending so we have to wait a day, so we did wait. TODAY the charge posted on my moms account that IT DID GO THROUGH and we went to fashion gal to speak to the owner and she didn't believe us, so we went to Chase to get document PROOF of the statement that it did go through, the owner still did NOT BELIEVE US. she just told us to wait more days?? FOR WHAT?? the payment CLEARLY went through, they just wanted us to forget about it so she can keep our money. we left with no merchandise & she did not give us any refund, Luckily Chase was willing to help us out and file a claim for FRAUDULENT CHARGES against Fashion Gal, I will not be purchasing from here anymore, THEY ARE MONEY HUNGRY ! Who knows how many customers they have scammed by making the customer put in their card a 2nd time.... read more

I mean it's alright if you need cheaply (not cheap in price) made clothes for a night out but their return policy is non existent. They don't allow you to try on clothes over your clothes because of Covid obviously but then they also don't let you return merchandise. They have hand written signs all over the store regarding trying on clothes since their fitting rooms are clothes so there's no way to know if an item will fit or not. You can probably try it on in your car then exchange it if it's not the right size So can't try on and can't return if it doesn't fit either. The clothes isn't bad there but be sure to check it for stains or tears because that will also affect your "return" because it will be considered used. They also have hand written signs all over the store about their prices and sales so be sure you are checking what you are being charged before paying !!!!! So if you plan on shopping here, make sure to buy the right size and don't plan on returning because it's just embarrassing and a waste of time trying to get your money back for cheap clothes. They make it seem as if you are trying to finesse the system. read more

Fashion Gal - Women's Clothing Near Me - Sylmar, California

I've always passed by and never been inside I should of gone in a long time ago ! This store has pretty much everything you need in one place from simple tops to elegant to club wear to interview clothing ! I came in for some back up tops for Vegas but came out with my first pick outfit for Vegas read more

I've lived in Sylmar forever and I REFUSE to ever shop here if I don't have an emergency situation.The workers are oblivious and do not care about their job. The material of the clothing is disgusting and horrible. Unfortunately i had an emergency this Christmas Eve and I swear I felt so embarrassed because I wanted to look my best at my new boyfriends families house. read more

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Consider the "return policy" non-existent, whether or not you have a receipt, with tags on, and return within 3 days of purchase. Friendly employees but rude owner. Lost on the concept of customer service. read more

First time shopping there and they have really cute clothes and very cute sandals and the price is good... I bought some cute sandals and only wore them about 5 times and they ripped already which sucks because they were so cute !!! You get affordable things here but I guess they don't last that long ... read more

Fashion Gal - Women's Clothing Near Me - Sylmar, California

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DO NOT SHOP HERE! HORRIBLE CUSTOMER SERVICE!!!! I would've given this place ZERO stars but you have to rate it with at least one start--Ridiculous! I bought a romper that I decided not to keep and came to exchange it. I was rudely told that their store policy states that they can't exchange dresses or rompers--why?! Because the quality is so cheap that you're afraid of not selling it?! I understand that policies are necessary, but make sure that you make your customers aware before they purchase your items! Needless to say, I will NOT BE COMING BACK to this business and I suggested you don't shop here. If you do, be prepared to receive bad customer service! read more

Ladies please look at your receipt The price tags on the products!!!! Make sure it doesn't smell have stains or the wrong price never again will I shopped here! Horrible customer service don't even know their own products or price. Very rude and disrespectful. Ladies before you shop here please check your receipt and price tag they will market at a cheaper price on tags and when it rings up in thier system it for more than what it is!!!!!! I was up set so just asked for money back. Please tell me why they said no refunds But will give you store credit but just wait.... This whole time I never received my receipt or the clothing nor my change back. Really. I came across 3 items with different amounts as well! and did not walk out of the store and they would not give me a refund!!! I told them please just give me my money back I rather shop els where than for you to think it's okay to do this to customers! The young kid little girl At the register seem so clueless and did not understand why i want my money back so therefore I think this is her 1st job. Sad. I asked for owners name and all 3 older ladies looked at each other and asked me why do want the name. you guys not see there's an issue here really. How long have you guys done this to customer. And get away with it! Can't wait for this place to guys get audit and review! read more

Horrible place. I went to try on some tights and they had the security guard on the pants where you could not try them on. I went to ask if they could take it off so I can try it on and they told me no. On top of that there is no exchange or refund policy for their clothes. Never never ever coming here !!!! read more

I come here whenever I need a quick last minute outfit. The stuff they have is usually pretty cute. Their are only two things that really suck which are 1 their return policy and 2 their HORRIBLE customers service, it was just bad overall. If you are in need of a quick cute outfit then this is the place to go shop, just don't expect good service. read more

OK so I'm no size 5 Hell im not even a size 9... Bottom line i am a big girl and finding cloths that don't look like something your fat aunt in 1990 would wear is hard to find. But this store has really cute stuff. Grant it its not the highest quality clothing but in these times its worth it. Yesterday i walked away with 2 pairs of "skinny" jeans, 2 Tops, a sweater, a Tank Top, A Bag (So Cute!!!!) and a Charm Bracellete for $121.00....And they all fit... and looked good... Ok and if you are a size 5 or 9 or any other size they have cloths for you to.. And they have shoes!!!! I am here at least once a week. and always walk out with something. For a big girl that's hard to do... read more

One of my favorite places to shop I always used to go to the northridge mall and when I found this store I fell in love the clothes are so cute for such good prices all the girls that work their are really nice and helpful the only bad thing is the jewelry necklaces are ridiculously expensive but everything else is perfect I can never go inside this store without buying anything it's great read more

Fashion Gal - Super cute - Women's Clothing Near Me - Sylmar, California

Best clothing store for girls in LA. great prices, huge selection. There is also one in tujunga, they carry the same things but much larger selection. I always get compliments when I wear selections from this store. read more

So my mom got me a dress the other day it was the wrong size cute dress just wrong size.so I went in today just to get a smaller size tags are still on it,n the lady told me no it is wat it is basically. I shop every week with my girls for years since I was in jr high.I didn't want the money back just a smaller size. I feel that's soo wrong especially since I'm there all the time...I will not give my money to this place again n I will let my family n friends know as well. read more

Very good stylish reasonable prices they have plus sizes unless I say again very very good Style

if your looking for customer service your in the wrong place. There dressing rooms have the worst lighting and are always just gross. With all the money they are making they should at least update and paint and clean. just disgusting how some people tear stuff up. Other than that the inventory always evolves, always plenty of sizes and lots to choose from for all sizes. Always works out in a pinch. Love that they actually color cordinate their walls. Been coming here since i was in my teens and it's always been a good place for a last minute outfit. read more

Let's get the biggest thing out of the way and say, this is a good place if you're trying to find something cute and cheap. The quality is obviously not the best, you get what you pay for. But, like I said, they do indeed have cute clothing. Moving on to customer service. These ladies (including the owner) have no idea what customer service means. Not only do they not know what it means, but quite frankly they act as if they don't need any. NOT ONE employee smiles at customers, NOT ONE employee wants to help or even asks if you need help, and the owner (older Asian lady) will look at and follow everyone as if they're trying to steal something. Now, I don't go here to receive phenomenal customer service, but it wouldn't hurt anyone. As far as the return policy goes, they give you 7 days to return an item, and some items are final sale. I have returned an item within the 7 days and have gotten my money back. I saw a review written by someone who tried to return her items the next day and the owner refused to give her money back, raised her voice at her, and just gave her store credit. That to me is insane and poorly handled by the owner. read more

I went to fashion gal on a Saturday at 7:30pm, 30 minutes before closing time. Their hours of operation clearly stated they would close at 8. But come to find out they are kicking us out at 7:45 very rudely. They specifically said "we are closed bye!" I've never received this bad of service. The employees were so rude and were talking sh** in Spanish. Saying these bit**es need to leave. I will never come back, I'm still in shock of how rude those employees were. I will be telling everyone I know about this and encourage them not to shop at fashion gal anymore. read more

Fashion Gal - Women's Clothing Near Me - Sylmar, California

The owner followed me around like I was going to rob her store. Every corner I turned, she was right there. Very unprofessional as a manager and a leader. She went as far as following me to the register. Needless to say, I won't be shopping at this store. read more

Great place to stock up on inexpensive stylish clothes. You get alot of bang for your buck. You get current stlyes and a variety of sizes. Cute shoes as well. I love stopping here before heading back to Florida. read more

First time I write a review and unfortunately its a BAD one. I have been shopping here for years and although the staff is rude its close by my house. I bought a Short jumpsuit yesterday and litterly went back today to exchange it (they wont let you return) and was told I COULD NOT EXCHANGE, do to store policy. When I asked who I could talk to lady rudely told me the "owner"made the policy and I could not talk tp them. I hardly doubt the owner would seriously cate about one exchange! The store would not loose any money at all, especially when I would have probably ended up buyong something more expensive!! Its a shame that they treat LOYAL costumers lile this I will NO LONGER SHOP AT THIS HORRIBLY COSTUMER SERVICE STORE. read more

Cute clothes. Wide range of clothing and sizes. You will definitely leave with something because their clothes is very nice. They have good prices. Half of their staff is nice and helpful but the cashiers not so much. Today I bought a shirt for New Years and it was a little damaged, the cashier just told me to tuck in the strings, without checking if they had another one or offering me a discount. I took it anyways only because it was cute and it was affordable. But overall, it's a good place to shop for clothes specially last minute outfits. read more

Its not the greatest shop for buying your girl a gift the workers are not really helpful and sometimes a bit rude

Never post reviews but I saw negative comments (clearly from negative people who only know how to complain) so I gotta set the reputation straight. I live around the corner so I'm always shopping here. It's awesome. The clothes are fantastic and all my friends who go through my closet are obsessed and want to borrow EVERYTHING. All you guys complaining about customer service need to shut up. Like just go in, shop, mind your own business n get out. What.. you want the girls in there to go bow down to you after you picked something?? I guess they're familiar with my face because I always am greeted and I've never never had a bad experience. Even when I just want to shop and I'm not sure of what I want to get I always find the exact right thing. And it's dope too because they have alllllll the sizes. I'm very petite so I usually never have a problem getting an outfit, however my momma is a heavy set woman with lots of extra fluffiness and she always has a hard time shopping for herself but whenever I buy her clothes from this place they're ALWAYS so cute and stylish and the perfect fit and makes her feel very beautiful and sexy. It's so awesome. Don't listen to the complainers... This place is great. Oh yeah they carry some of the EXACT same merchandise as forever 21 for a much cheaper price.... EXACT SAME MERCHANDISE FOR LESS MONEY. How can you beat that? You can't. Shop at fashion gal. Cuz if you don't I'm gonna look cuter than y'all. ;P read more

Definitely the worst place ever!! They have okay clothing and SOME prices are fair but be careful!! The stupid owner (who is Asian) did not want to let me exchange a shirt that i NEVER wore and still had the price tag; I had bought it the previous week. She claimed that I had washed the shirt...."uhhh hello you idiot! it has the tag!! how the F*** is it that I "washed it". I argued with her for about 10 minutes and she didn't let me exchange it for something else or give me store credit. DON'T EVER GO TO THIS STORE!!! read more

What's a store, if it doesn't have all kinds of styles?? It's down the street from me. Everytime I've come to fashion gal in need of a nice outfit in a hurry, I was able to leave with a outfit maybe some cute accessories too. No, I'm not saying it's clean, no im not saying it's organized but you can manage to find a few cute pieces. read more

I love coming to this store! It's always new styles and it's down the street from my house I seriously love it they have everything here I love the manager with the short hair with glasses! She's always so funny! read more

These people don't know a single thing about customer service. I called in to ask if they had a shoe in stock, and I was looking for the black color in a size 7, I explained it to the girl over the phone and she was rude about it and didn't seem like she wanted to check, and huffed on the phone because she had to look for it. "Put me on hold" for 5 mins then came back and said they have the 7.5 in BLACK (I could tell she was lying) then I asked her for the name of the brand so I can order it online and she hung up on me. I called back and told her I think we got disconnected, can you please check to see the brand of the shoe? She said ok, then hung up on me again. I kept calling after 3 times and there was no answer. I waited 15 mins and called again asking to speak to the manager, it was the Asian owner and she barely understood me or my frustration & handed the phone to one of her other employees who ended up checking and told me they only had a TAN SIZE 7! (I knew the prior girl didn't actually check), anyway she also gave me the brand name, and I found it online for $15 more. I would rather buy it online for $15 more than give people business who are unwilling to help while being rude and careless. Anytime I've walked in, not a single person has greeted me or offered any help. The only thing this place has going for itself is it's cheap clothes. (Btw there are several stores like fashion gal inside the Northridge mall, with better customer service lol). Will never step foot in here again. read more

Fashion gal in Sylmar used to be a really good store but not no longer. I have shopped at this store for many years but they have changed. Their customer service, and prices are all bad. They might have somethings that are cheap. But if you've been shopping here as long as I have then you know that they have doubled their prices on plus size jeans. Jeans that use to be between $15 - $17 are now $26 - $28. So your paying $30 for very cheap quality pants. Don't over wear the jeans or they'll start ripping in between the legs, A WASTE OF MONEY. Everybody knows stores like Fashion Gal are cheap fashion clothes anyway, but there making the quality even worst and selling at this store. And their customer service is terrible. The little short asian lady with the glasses is verrry rude. She does not care about her customer and the money we bring to this business. She's not the owner so that would probably explain why. I signed on to yelp just to let the public know about this store. read more

poor customer service !!! i'm sorry i was a constant customer of this store...but had my worst experience when purchased a dress this past saturday..and the dress literally split open on me without doing anything it was a loose fitting summer dress and the nerve to say it was too tight ...due to poor sewing of the garment...went to return to store and all they can say was that i damaged the dress and that no store credit or exchange...screw this place !!!! don't purchase from this store read more