Brought in a laptop that was working a day before. Took one look and it was clear he wasn't interested, not a quick fix Next day told it couldn't be fixed Took it to my regular computer guy, hard drive fine, working great Don't waste your time unless it is something very minor read more

STAY AWAY FROM THIS PLACE! my family member brought in their phone for screen replacement. After the first attempt the ear piece stopped working, the "tech" apologized and told them to come back so he could try again. On the second attempt the ear piece is completely shot and you can only use the phone on speaker. On top of all that, the "tech" kept a smirk on his face as if he couldn't care less and couldn't do anything else for them. Instead of a simple screen replacement now we're headed to potentially replace the entire phone. I truly believe this location must've watched "how to repair phones" on YouTube then opened a shop, screen replacement has never been an issue at qualified locations. read more

Replaced my Dell laptop screen. Good price and fast service. Only took a few days. Nice folks.

In 10 yrs on Yelp I've written 3 reviews. 2 were good and 1 was bad. This is my 4th review and unfortunately becomes my 2nd bad one. It's fresh in my mind so I'm still pretty mad but I'm going to try to share my experience as calmly and rationally as I can. I don't like giving bad reviews because you never know if someone's just having a bad day and I hesitate to mess with peoples' livelihoods. But sometimes the experience is so bad that this concern is outweighed by the concern for saving others from having a similar experience. On 1/18 I brought my Dell laptop in because it crashed and wouldn't turn back on. I was told three things: 1) They needed to run a diagnostic to assess the issue but that it was probably the motherboard. 2) If the motherboard needed to be fixed I would still retain everything that was saved on the computer. Nothing would be erased. 3) I'd get a call back the next day with an update and plan for repair. This was the end of any semblance of a normal experience. What ensued was a combination of unparalleled incompetence and unprofessionalism. The following day after not hearing back I called them. The person I spoke to had no idea who I was or what I was talking about. They asked if I brought in a Macbook. After I brought them up to speed I was told that it was being fixed and I'd hear back the following week. The next week no one called so I tried calling them multiple times and each time no one answered. The phone would go straight to someone's personal voicemail which wasn't accepting messages. By the following Friday, 1/26, I had still not heard back, so I finally went back into the store. Again I was asked if I had dropped off a Macbook. The clerk called his boss Mohammed, who finally informed me that the laptop needed a new piece which had to be ordered from China. I asked when it would arrive or when the laptop was expected to be ready and basically just got a blank stare and was ultimately brushed off. I was told that once it was received it would be an easy/quick fix and I'd get my laptop back. I was given Mohammed's number and told to direct any future questions or communications with him via Whatsapp. Monday rolled by with no updates. Tuesday I texted Mohammed for an update and was told the same thing: the piece was being shipped from China. I asked for the tracking number and he said he'd find out that night and would let me know the next day. Wednesday rolled by without a peep. Thursday I texted him again for an update. "Let me ask" was the response. Friday still nothing. Again I texted him for an update and he replied that the part would be coming in that day. I asked if that meant the computer would be fixed that day and he said "let me see, I will remind him". Not sure who "him" is. I waited a 4hrs and after hearing nothing I asked what "he" said. No response. On Saturday I texted him to ask if the computer was ready. Nothing. I waited until the following Tuesday and texted him again. The next day still nothing. I was now worried as it was clear that he was avoiding me, so I went back into the store. He wasn't there but I spoke to the clerk again and was finally able to get the tracking number. Once I did I discovered that the piece was scheduled to arrive the next day. Thursday I tracked the package and saw it got delivered at 10:25am. I decided to give it the day. The next morning I finally got a text: "hello. he got the part from china, he will tell me now". I have no idea what he was expecting to be told or by whom. The next day he texted me a photograph of the laptop screen where it was clearly turned on with the following note, "I think your computer is ready now. I think. Let me know." Not sure what he wanted me to let him know. Monday rolled around and no updates so I texted him. He said he had to get it from the lab and would let me know when it's available. Tuesday and Wednesday rolled by without any updates. At this point I was at my wits end and texted him that if I didn't hear back by eod I would report the laptop stolen. He finally responded that he was out for court and would tell me when it was ready. I asked for a date. No reponse. The next day I texted him again. Still no response. I went into the store and the clerk told me that Mohammed was out of the country and the lab guy just had a child so that's why it was taking so long. He said the computer was being shipped from Secaucus where the lab was. He gave me the tracking number. That brings me to today, a full 4 weeks and 1 day since I dropped it off. I tracked the computer and saw it was delivered at 12:38pm. No one bothered to call to let me know, I had to track it myself. I went to pick it up and all the memory had been erased and the screen has a massive scratch on it. Do yourself a favor and avoid this place like the plague. They won't manage expectations, they'll avoid you, and when you do finally get your stuff back, it'll be broken. What a nightmare. read more

Essentially I brought a perfectly good phone in to have the screen replaced and I paid $100 for them to completely break it and render it useless. I brought my husband's Moto G Power into Fast Fix Pro repair shop in South Orange, NJ to have the screen replaced on November 1st.  The phone itself was in otherwise perfect condition, as it was only 3 months old.  The employee I spoke with in the store said they needed to order the screen, but it will be ready the next day. The next day I called and was told the phone was ready. Shortly after that, they called back and said the phone actually wasn't ready because "the guy ordered the wrong part". I was told the correct part was being ordered and the phone would be ready the following day. The following day the correct part hadn't arrived. I was told it would be in and fixed the next day.  That narrative continued until Sunday, 11/7, when I was told the screen was fixed, but the battery needed to be replaced, and they needed to order it. When I asked why, since when I dropped it off a week earlier the battery was working fine, I was given a story that "the guy went on vacation" and the employee, Matt, I was speaking with, was left with the situation and didn't know what had happened. He assured me it'd be fixed and ready "tomorrow". On the 8th, the battery hadn't arrived, again I was assured "tomorrow" would be the day. On the 9th I was told the battery was ordered, was being delivered that afternoon at around 5pm and the phone would be ready by 6pm. I said this was unacceptable because my husband needed his phone for a meeting he was attending at 6pm that evening.  In order to expedite things, I offered to pick up the part, and was told where I could pick it up and was given the order number. I thought I was picking up one item, the battery for my husband's phone. No. I arrived at the location and was handed a package of several items. Essentially, I became their free delivery person.   When I got to the repair shop with all of the items, Matt said the phone would be ready shortly. While he was completing the "repair", i.e. putting in the replacement battery (which he said will be good for at least three years), I watched him as he nearly forgot to attach the finger sensor, and spent the entire time bad mouthing his co-worker, and telling me what garbage Motorola's are and that I should get a Samsung or an iPhone.  He also told me that the screen they put on the phone is defective. He said the bottom right corner is darker and that he'd order another new screen to replace it, but it'll work fine for now. He said they only get off brand parts for Motorola's and never know if they'll work or not.   He also told me that the reason this whole thing took so long was because, 1.) His co-worker thought I told him it was a Moto G Power 8 (which, I'm not sure exists, so if it does I sure never said that's what it was) and ordered the wrong screen and 2.) The battery went bad because someone "left it out or maybe punctured it". Originally I was quoted at $135 to fix the screen. At pick up, Matt said he'd only charge me $100 because it took so long and he wasn't going to charge me for the battery they broke.   I get the phone home and: 1. It looks like crap - glue tape sticking out of the screen, back and finger sensor and it has scratches that weren't there originally 2. The finger sensor doesn't work. Period. 3. The call feature doesn't work properly, i.e. it can make and receive calls, but you can't hear the person on the other end of the line 4. The screen does, indeed have a dark patch in the lower right corner 5. It doesn't charge and is totally dead now read more

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For months I walked around with a shattered iPhone screen; making it difficult to use. I decided today was the day to replace it. Walked into Fast Fix in SO, got a quick quote (reasonable) to repair it. It took 15min for Ignacio to make the repair. He did a great job and at no charge, he cleaned the charging port, which I did not Know was a thing to do. I highly recommend Fast Fix in South Orange. DSB read more

I'm satisfied. Somehow my lens and camera were badly damaged and needed to be replaced each time I came in I was greeted by friendly staff/technicians who were eager to hear about my phone issues. It took some correspondence a few times but when the service was finally done it only took one hour as promised and it cost me way lower than other places I was quoted at similar repair shops! Very pleased. Now I can continue taking yelp pictures again. read more

Fast Fix Pro Repair - Inside shop - Mobile Phone Repair Near Me - South Orange, New Jersey

Owner is very rude, incompetent and disrespectful. He uses cheap material and do not disclose the information until the end when things go bad with the device. I do not recommend it at all. I asked to change my phone screen and ended up with a phone that doesn't work anymore and completely needs to be changed. read more

Went here right before closing time on a Sunday and my completely dead iPhone was fixed in less than 5 minutes. I highly recommend this place. read more

I left my daughters Mac book to be fixed in July. After numerous phone calls and unresponsive updates about the status of the repair I requested the computer to be returned without repair. For the last 3 weeks I have tried unsuccessfully to retrieve the computer. It's supposedly at a 3rd party location. I have visited the business twice and they have stated there is nothing they can do because the 3rd party is unresponsive. I am beyond irate. My daughter is devastated about the loss of the computer and now I have to figure out a way to be compensated for the loss because it is clear they have no intentions of returning it. Buyer beware. I would hate for anyone to have to deal with this experience. read more

Avoid. I brought my phone in for a new battery and the one it installed was worse than the old battery. I emailed 3x over 4 weeks and no reply. I then went to another store for a new battery yesterday and was advised that the "new" battery Fast Fix installed was a cheap Chinese off-brand and may not have even been new. The new battery installed yesterday is great, so I wasted time and money with Fast Fix. Very disappointed. Caveat emptor. read more

I had to get my phone fixed and I'm on a fixed income. They charged me full price and they did not fix my phone

J is the man. He fixed my lcd screen and glass on my iPhone in 20 mins. The price was reasonable as well. I will definitely recommend anyone to him read more

Technician is very rude, told me he doesn't like my attitude after I told him that he damaged my laptop and that I did not like the quality of the screen he had put. It took so long to convince him to give me full refund. My $650 laptop is ruined because of them! read more

They repaired my phone fine, but then they offered to switch out the keyboard of my computer. I accepted, but wasn't happy with the result, but they refused to give me a refund, even on the same day of the sale. As the interaction drew on, they became more and more unprofessional, first trying to scam me with a price of $40 for a charger, then immediately dropping to $20 once I started to google prices. Further, since I communicated that I needed the charger that night, they offered to call "within an hour," when it arrived, and never called that night, nor in the following days. They seem capable of performing their job, but will take you for a ride anyway they can. read more

Do not come here! They are unethical and inept! 2017 and after iPhone X's have soft OLED screens. He replaces them with LCD screens that cost pennies compared to the OLED screens (some places use hard OLED replacement screens that are less expensive, but not LCDs). Screen popped partially off 3 days after replacement. He charges $159 to give you a subpar screen that pops off and voids your Apple warranty. I went to get him to make it right and replace LCD screen with soft OLED screen even saying I would pay extra for the price difference of the kit, he refused because he does not use any OLED screens at all. After much arguing, he then placed somebody else's old broken screen (mine only had a tiny crack in one corner when first brought in) back on my phone and finally gave me my $ back. I went the same day to CPR Cell Phone Repair on rte 22. It cost $199 for a soft OLED screen repair (approved part that does not void warranty). They also told me that the cable (or connector?) inside the phone had been scratched resulting in ruining the facial recognition feature. Only the Apple factory can fix it. The phone had only been opened up by Fast Fix Pro-- thus no other way it could have been scratched. So, the phone is ruined! I got back the phone in much worse shape than when it was brought in originally. STAY AWAY from Fast Fix Pro Repair in South Orange!!! BTW, the guy (Jay R) who did repairs in previous good reviews from 2018 is not there anymore. Mohammed is the one who screwed up my phone. read more

This is my third time coming to Fast Fix and it was a great experience as always. I had an audio plug break off in the jack in my ipad, and Alex fixed it right on the spot without any upsell. This is my go-to place for repairs. read more

Stopped by the new shop in South Orange to get my iPhone 7 fixed. They were very courteous and friendly. The repair was done within a reasonable time and at a fair price. I would definitely recommend them to my friends. read more

My iPhone 8 had a screen problem that would give me a black screen of death. Went to Alex and he fixed it in 10 minutes, looking good as new. Great and efficient service. read more

In phone repair, I believe FastFixProRepair is as good as it gets. I brought my beloved Samsung Note 5 in because the screen had started to bleed purple. In less than 24 hours, and for much less than the cost of an upgrade, no matter how you stretch it out, I am back in business. Jay took care of me, and made no promise he couldn't keep. read more

I requested a quote through Yelp and it was an easy process with same day responses from the selected vendors. JT @ Fast Fix did an awesome job repairing my son's iPhone 7 screen. It was cracked and the LCD screen wasn't working. In less than 30 minutes, viola, I had a new working screen. The prices were clear and the service was great. Thanks Fast Fix! read more

Great service BEST PRICE around South Orange .I went there with my broken i7 they fixed it in 30 minutes and on top gave me free tempered glass . read more

My S8 sim card broke off inside my phone so I googled and found this store and it was a God send for sure I thought my phone was goner but no no. My phone was repaired in no time the piece was taken out. Furthermore my phone was required to open. I was so happy not just because my phone was fix but the level of service I received they were so nice and friendly. I definitely recommend u guys to get your phone fixed here and leave with a smile. Thanks again. read more