I had a problem with my kid's smartphone, brought it in and was shown how forcing a hard restart…read morecould fix the issue. With that simple action, the technician allowed us to access the phone and do what we needed to do -- a three-minute consultation that he didn't even charge us for! What a lovely approach to customer service. We'll definitely be back!

I had a very disappointing and concerning experience at CPR Cell Phone Repair in South Orange, NJ,…read moreand I believe other customers should exercise caution when purchasing accessories from this business. I purchased a charger that I was led to believe was an Apple MagSafe charger and paid $74 for it. After using the charger, I noticed that my phone became extremely hot while charging. That immediately concerned me because excessive heat while charging a phone can raise legitimate safety concerns. I decided to inspect the charger more carefully. I could not find the Apple branding, model information, or "Designed by Apple in California" markings that I would expect to see on a genuine Apple product. The charger also appeared to have "EPIC" branding rather than Apple branding, and its physical appearance and finish did not appear to match the official Apple MagSafe chargers I found when comparing the product. I also checked Apple's official pricing and found that genuine Apple MagSafe chargers are generally sold directly by Apple for considerably less than the $74 I paid. That made me even more concerned about exactly what product I had been sold and how it had been represented to me. I showed the charger to several people who are familiar with Apple products, and they also questioned whether it was a genuine Apple charger. I additionally uploaded photographs of the charger to ChatGPT and asked it to compare the product with official Apple MagSafe chargers. Based on the photographs and the information provided, ChatGPT identified several differences, including the lack of expected Apple markings, differences in appearance and finish, and the overheating issue. I contacted the store twice and specifically requested a refund because of the overheating and my concerns about the product's authenticity. On both occasions, I was told that the store does not provide refunds. Instead, I was offered an exchange for another product. That was not an acceptable resolution for me, particularly when I had serious concerns about the safety and authenticity of the accessory. I ultimately disputed the $74 charge with my bank and was reimbursed. I am posting this review because customers should know exactly what happened in my case. If you are purchasing an Apple accessory from this business, I strongly recommend exercising caution. Before paying, carefully inspect the packaging and product, verify the exact brand and model, and compare it with the manufacturer's official product information. If you are specifically looking for a genuine Apple accessory, make sure you can verify that it is actually an Apple-branded product. This review is based on my personal experience and what I observed with the charger I purchased. The combination of the excessive heat, the branding and product differences I observed, the $74 price, and the refusal to provide a refund left me extremely dissatisfied with the transaction. Customers should be very careful and do their own verification before purchasing accessories from this location.

Brought in a laptop that was working a day before. Took one look and it was clear he wasn't…read moreinterested, not a quick fix Next day told it couldn't be fixed Took it to my regular computer guy, hard drive fine, working great Don't waste your time unless it is something very minor

STAY AWAY FROM THIS PLACE! my family member brought in their phone for screen replacement. After…read morethe first attempt the ear piece stopped working, the "tech" apologized and told them to come back so he could try again. On the second attempt the ear piece is completely shot and you can only use the phone on speaker. On top of all that, the "tech" kept a smirk on his face as if he couldn't care less and couldn't do anything else for them. Instead of a simple screen replacement now we're headed to potentially replace the entire phone. I truly believe this location must've watched "how to repair phones" on YouTube then opened a shop, screen replacement has never been an issue at qualified locations.

Absolutely impressed with the service here. When my computer suddenly stopped turning on, they…read morewalked me through several steps over messages. They recommended I try replacing the power cord before bringing it in -- and that simple fix brought my computer back to life. It's rare to find a business that puts integrity and customer care first. Highly recommend.

Great service when my iPad screen cracked. The repair was completed within a few hours. I highly…read morerecommend!

Laptop stopped charging. Popped in randomly. They ran diagnostics for free and fixed the issue…read morefaster then its taking me to write this review.

Has always been able to fix my items in near term , fair prices, and provides options , always…read moregreat service

I was looking for a place to fix my screen during lockdown and they're the only open place I can…read morefind in the area! Super responsive and very professional. Would definitely recommend and come back for other services.

Went a couple of weeks ago as I wasn't sure why my new-ish computer wasn't fully turning on. My…read moreissue was addressed and fixed on site within a little over a day. Prices were reasonable and customer service was good as well. Definitely worth it!

Alla P. I used Ivan's services for a long time since it was…read moreLaptop MD business. He is very thorough and professional. Always completes customers' requests expeditiously. He is excellent problem solver and diagnoses problems with high accuracy. Ability to solve problems and provide customer with solution options, sensitivity to the cost of repairs, quick and reliable service makes this shop very special. Fixbox is my "go to" place for any computer headache, upgrades. Highly recommended for any hardware and software issues with reasonable pricing and 12 months warranty for the job.

Repaired my older HP Printer in record time. Quoted and charged a fair Price. Convienient location…read moreand very friendly service. Will definitely recommend to all my friends.

Store hours are 10am to 7pm. We went at 10am and waited until 10:30 am. Store was closed and…read moredoors were locked.

I entered the store in a less than positive mood. Having to go to the store 3 different times in…read moreone day is pretty frustrating as well because my claim couldn't be found the first time. Im saying all of this to say I'm satisfied with the service I received today. My phone was fixed in less than 2 hours. I feel as if the low ratings are people being surprised they need additional things done to their tech before it can even be serviced. The employee I was working with did his best and could only do so much. I have a bigger gripe with my insurance not informing me of the protocols before I went to the store. 1 piece of advice: Maybe get a second landline to help better fulfill claims-My phone couldn't make calls-They couldn't make calls. This meant I had to go home, make another claim over my landline, head back to the store, then pick up my phone another two hours later. It'd save a lot of headaches.

They Replaced my HP laptop screen. It works perfectly. Fair price. No problems…read more Next time for You do it yourself types, I might get a screen replacement kit to save some money. lol

Killion is go to for computer repair if you're in or around Livingston area. Affordable,…read moreTransparent, and Timely. I had water damage from my Macbook, and they replaced the motherboard in as fast as they received their order. Really appreciative of the company's communication and punctual efforts.

Heard about this company from my sister ....so today I went to see if they could fix my daughter…read morephone... and yessss!!! the process was very easy and fast....I ended up buying a phone case and a charger all at a reasonable price ... thanks Najah

From the owner: Samsung & Apple Repairs including but not limited to Cracked Screens, Battery, Power Button, Home…read moreButton, Charging Port, and WaterDamge