I left your Southbridge store today thinking THIS is what makes small town hardware stores great…read more I have been struggling with a door knob for my old fashioned custom porch door. Ordered the wrong one a few times and just fed up. I brought it in today and found what I thought might work. Tracie in your store took extra time to compare the pieces to make sure I was going to buy the right one. Absolutely amazing. No one does that stuff anymore. Thank you to Tracie!!! This is why I will be back!!

Friendly staff. Very welcoming. A great place to have here in town, for when you need that -- for a…read morequick repair.

This is place is good at what they sell. Really reasonably priced items that include kitchen…read morecabinets, bathroom vanities, sinks, toilets, doors, windows and flooring to name a few things. You can get out of here with a good looking double vanity, double sink counter-top and two faucets for under $1k... when you are on a budget you really can't beat that! The staff here are very friendly and seek you out to help you. They helped us get our stuff in the car which was great since it was just me and my husband.

This is not the first place I'd go visit for my hardware needs but when i need something quick and…read moreinexpensive, this is a place I'll run to. Let's face it, the specialize in closeouts. I know I'm not going to find the best selection nor am I going to get the best advice if it's a project I've never undertaken before. But that's OK because I know that going in.

I had a very troubling experience with Williamson. They charged $650 upfront to diagnose a possible…read more"broken" sewer ejector pump. The final written report clearly says the pump was broken, yet the technician who came told me he was not actually sure and that the only way to find out was to put in a new one. They wanted to sell me up pump, ignoring a critical detail. The tank was full of water, and this was February in Massachusetts during subzero temperatures. A frozen or blocked line should have been an obvious possibility. Instead, they immediately pushed for a full replacement and tried to schedule it right away. Another company came out, coordinated with the town, thawed the line, and confirmed the pump was never broken. This felt like a rushed diagnosis and high-pressure selling. This could have easily cost me thousands of dollars for a problem that didn't exist. Get a second opinion. It made all the difference for me.

I didn't expect a free estimate but they charged my $3,720 for an estimate!…read more My house has a pair of sewage ejector pumps in a concrete tank and one of the pumps failed. I called the Williamson Pump and Motor. Their phone number was on the panel as they (or their predecessor) was the original installer. They sent an electrician who looked at the control panel and told me that a pump had failed and needed to be replaced. He said another team could come out and look at the pump, give me a final quote and do the work. The second team spent an hour at the house and informed me that they would have to follow up with a quote. The quote was around $10,000 and the work could not be done right away. Because this was a costly item, I decided to get other quotes. I found another company that was able to do the work right away and as a benefit was about 25% cheaper. Later I received an invoice from Williamson Pump and Motor for $3,720 to diagnose the problem with my system. I called and spoke with their accounting department. They admitted to several errors in the billing and suggested a reduced amount of $1,250. I had signed a rate sheet that agreed to $185 per hour for technicians. I had one technician for 1 hour and as a follow up, 2 technicians for another hour. I expected to pay $555 for their diagnostic services plus some incidentals. Feeling generous and wanting to find an immediate remedy, I proposed that I pay them $800. We agreed finally on $880 which I think was incredibly generous on my part. I found their accounting people to be helpful and we arrived at this resolution rather quickly. I question the accuracy of the billing practices that generated the original invoice amount. I don't know if the "error" was a mistake or was disingenuous but will give them the benefit of doubt. I found their technicians to be grumpy and non-communicative but they have a dirty job, and I think they performed their work safely and with competence. I think they could be better at communicating. I think customers should get a very clear understanding, in writing, of what charges you are agreeing to in advance so you will not be surprised by charges you did not expect.