Super friendly staff and super helpful when it came to buying my bike online. They also responded…read morevery quickly to all my questions regarding it. I would definitely consider them for anyone looking in the area for something reasonably priced.

Do not take anything to them for service! I took a bike in for a 2 hour carb job, I'd already…read moreremoved everything to get to the carbs and brought in all the parts. 3 months later it's still not done, they claimed to have ordered a specialty carb part. When asked what part "It's technical, you wouldn't understand." BS but whatever get it done. Nope, latest story after weeks of no communication is ordering a battery. Despite it coming in with a brand new battery installed. When asked why they wanted to order a battery "you can come in and make it fit, it's the wrong battery". It was already installed and functioning as it should. Apparently they mistook me for an idiot rather than someone with 30 plus years on two wheels, 20 of which I worked on my own bikes. I didn't have the time this time but they took that as not having the knowledge to know they're trying to scam. Worst shop I've ever dealt with, avoid at all costs.

My wife and I had just got back from Mackinac Island. I was looking for a place in Carbondale to…read moreservice our foldable bikes. Met with Doug and he was so gracious and honest. Honest because he did what he said. Fixed the flat on my bike and lubed both bikes. One feels uncomfortable looking for a good bike shop that is not going to rip you off. Trust is everything and I can trust Doug and his workers. Thank you gentlemen. I will be back!!!

The staff is friendly here at Phoenix Cycles. Our group took a range of issues here from…read morespecialized hub tightening, derailer fixes, tubes, and even saw them take 45 minutes of their time with an older customer looking to buy a basket for her bike. They prompting took my bike to put on fenders and knew I was heading out the next day. The shop stayed open an extra half hour to get the job done and really appreciate this. Mike and the team also do not up sell you on services that you do not need.

Nice enough guy, but I wouldn't recommend him if it's anything other than a Harley. He wanted a…read moredown payment of $100 to get a 50cc bike to run faster. Said it would take two weeks. Half a year later after too much prodding, he finally gives it back to me running the same speed. I don't know if he actually did anything or not. He never kept his word. Every time I called him it was a new deadline and a new excuse. He even lost my registration that was under the seat which costed me the fee of replacement at the DMV. I feel lucky to have even gotten my bike back at all. I went through too much to even put into the review. In all, I don't think he knew what to do with my type of bike, put others that he did know as priority and just took my money. He said he'd at least change the oil, fix a missing bolt and get the horn working. I'm still looking for a good mechanic. Wish me luck, I didn't find it here.

My husband, Warren (Jack) Woolard paid his custom bike off in Feb 2025 and was told it would be…read morefinished in time for Blessing of the Bikes (May), it wasn't. Then in time for our wedding, June 13, it wasn't. November for our trip to Key West, nope. Here we are 13 (yes, THIRTEEN) months later after he has been paid IN FULL and he's posted videos of it being painted and we're still getting jerked around while he's posting new videos of other bikes he's working on. DO NOT DO BUSINESS WITH THIS GUY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

After over 6 months of numerous calls and frustration, was advised that the cancellation refund of…read moreGAP insurance is 22%??? I was told and quoted the 60% by the "title clerk" Check came in the mail and it was 1/3 of what was quoted and advised would be sent to us. Contacted Abe, he said he had no clue. Contacted HUB financial services and they said only 22% refund when we used only 40%?!? Then they took 50.00 administrative fee, 50 cancellation fee If you buy from them DO NOT USE THEIR GAP INSURANCE

Terrible customer service. Totally unprofessional. Didn't check out a machine before selling it to…read morea customer. Took 5 months to "fix" it, which I'm sure is just a bandaid as we take it off the lot now after paying for it the past 5 months and having nothing to show for it. DONT. DO. IT. "Welcome to the family" that jacks prices up and doesn't take care of their customers. Sad excuse for a motor sports company.