Very friendly and honest folks. They won't try to sell you anything you don't need, and they're…read morealways upfront and responsive. It's hard to find a shop this trustworthy--highly recommend!

I took my car in for a head gasket they took over a month to fix my head gasket he my car back an…read morenow it goes into limp mode when made aware of issue I was told oh your sensors couldve been damaged prior but I never had a code for anything nor was my check Engine light was on when I dropped my car off... they will not answer the phone an will try to get as much money outta you as they can I do not recommend these guys for anything was told I'd pay about 3k for service ended up paying 3200 just to turn around an give them my car again to fix bc they put it in limp mode didn't test drive my car or even scan it to see it it's fixed completely

I will not go anywhere else! Friendly staff, great prices and they had my car back to me right away.read more

Rude, can't keep anything straight, told them about an issue, along with $4000 dollars worth of…read moredesired by me maintenance. They don't care about your time, or the quality of their work...make excuses...don't give a crap...do not patronize this place. They are a part of the problem...not an answer to it...sad to see Toyota service go this low. They look down on loyal Toyota owners.

Recently had some work done to my Prius that insurance paid for. No problem this trip. Insurance…read morecompany handled the billing. Then I got a Toyota Corp notice in the mail about a class settlement I was entitled to. Toyota Corp instructed me to contact dealership to arrange free check to determine if the settlement funds should be used to make a replacement of a frequently failing part. No one at Marion Toyota would speak with me about this, even when I showed them the official card from Toyota Corp. Extremely unhelpful. It was as if without payment already arranged for service, they didn't care to help me. Now I have trouble with the hybrid battery. I've called Marion Toyota to see what they can do for me. Of course, I'd pay out of pocket. Again, they just didn't care to help. Pretty much told me that unless the car breaks down on me, there's nothing they can do. And they're supposed to be the technical experts on these cars. I'd rather drive VERY far away to another Toyota dealership for help--even just advice about where else to go--than deal with Marion Toyota's aloof staff. Unless you've already showered them in bills, they can't be bothered with you. My two sons are about to leave for college and I want to buy them each a gently used Toyota OR a new but economical Toyota. Guess where our family WON'T be buying our sons' cars. If you can't be bothered with already established customers, don't expect them to bring you more business.

Great people work here! If you need anything done on your car I will say that you can trust them to…read moredo it and get it done right the first time. The work they did was perfectly priced and the work they did was quick and worth every penny. Give them a call 618-549-7219 or stop in and ask about available times to get an estimate or to get your car fixed at 710 N Washington St in Carbondale Illinois

BUYER BEWARE. Jim Easton ripped me off on a transmission rebuild, and I won my claim against him in…read morecourt. He took my $1500 deposit and sourced a unit from D&L Transmission in Cape Girardeau, which he wrote 2 bad checks for. D&L was never reimbursed. (He admitted this in court.) He installed the transmission wrong and gave me the runaround for months as to why I couldn't get it warrantied. When he grew tired of the situation, he just gave me the truck back in the same condition as when I brought it in. I was out $1500 and back at square one. In court he lied about almost every aspect of the case, and even when confronted with proof of his deception, acted like I was the problem. Do not let this scumbag take advantage of you, I've been dealing with this for over a year. Feel free to reference Jackson County Judici. Case # 2022SC246

Fantastic service. On Good Friday my son and I were in Murphysboro to camp and we had car issues…read more We live about 4 hours away near Bloomington. After calling about 6 shops, Eastons was the only shop willing to fit us in to take a look at our car. The mechanic we worked with was great. I wish I lived closer so I could use them for all my car issues.

This review is specifically for the gentleman that helped me over the phone. His name is Julian. I…read moredid not buy a car from Julian? however I did speak to him about buying an a CPO warranty, in spite of knowing that I was not going to be buying anything from him, he went out of his way and guided me in the right direction And really helped me out in making a decision of what warranty to buy and informing me of all of the options that were available. So if management or ownership is reading this review, you have a gem in Julian and he is an amazing asset to your company.

I had appointment to have a alignment done on my e500 Mercedes at 1:00. I was in their waiting area…read morefor the return of my car for 3hrs . I also ask if they could trouble shoot the ABS light that was illuminated. I received the car back ,I test drove the car, same issue I brought the car in for. In addition they charged me $75 for their opinion why the ABS light was on,they did not scan the system, nor did they do any real trouble shooting, wheel sensor where not the cause for the light as they stated I later learned . They also said I needed brakes and rotors. Brakes and rotors are brand new. This place is not a real Mercedes dealer they use the GM shop next's store for their shop. I was told they would work with me on remitting the alignment issue and would call me Monday. Three weeks later no call. Now I have to seek repairs elsewhere it would be nice to have the money I waisted their.

The only good part of our experience buying a car here was Todd he was a great salesman and we…read moreenjoyed his service but Damen Wright was very rude, condescending and aggressive when I tried to step out and make a phone call during the signing and ruined the whole experience of it all it almost felt hostile, I wanted to just leave and not give my money to this place because of it that is not the way to talk to a customer let alone a person

Bought a 2023 Nissan Frontier Midnight Edition slightly used from this dealer. Bought the extended…read morewarranty with no time limit and up to 100,000 miles. I bought a truck but what I got was a great dealership. I took my truck in for it's first oil change and tire rotation, and I'm very particular. I asked them to use a torque wrench on the oil plug and not an impact wrench. Not only did they use the torque wrench I asked them to they showed me the specs it was tightened to!!! ( I got to watch them work on my truck.) Every question I've had, along the way, has been answered promptly. I would highly recommend this dealership for any purchase, maintenance, or repair.

Stopped in to get a new battery and their professional mechanic wired it worse than a six year old…read more This is terrible terrible workmanship on a Harley Davidson. And when I complain to the supervisor, they blew me off. They have terrible customer service.

Phenomenal Service Dept! Jen and her guys snuck me in without an appointment and fixed my trike's…read moreissue before heading to Sturgis!!! Highly recommended and bad ass group of folks!!!!