FastMed in Clayton offers both urgent care and primary care services -- this review is for the primary care side. Christopher and his in-office team are truly exceptional, excelling in bedside manner, accurate diagnosis, effective treatment, and providing clear printed summaries with post-care instructions. In my experience, they surpass the performance of many hospital teams and physicians I've encountered over the past decade. read more

Had an appointment scheduled for 10:10am today. I am still sitting in the waiting area at 11:36am. After speaking with the receptionist I was informed that this FastMed location is short staffed and they absolutely do not honor appointment times. This will inevitably be my first and very LAST visit to this business located at 11491 US 70 Business in Clayton, North Carolina. Absolutely ridiculous and unacceptable. read more

My appointment was at 3:30, I was not seen until 4:10pm when I went up to the desk to ask when I would be seen since I was sitting there for 40 minutes. I wonder how long I would have waited if I didn't speak up, what's the point of making an appointment if it's not honored? Besides that, Chris the doctor is very good and informative and genuine! He should find a new place to work!! read more

As someone who has visited this location several times for both myself and my wife for issues of varying severity, I feel the need to share an honest and positive review. Like many healthcare processes they may have issues with timeliness as stated in some of the reviews, but from our experience, if you book online and then call ahead they are communicative and honest if there will be a delay. As for the documentation requirements, just ensure you arrive with insurance cards and IDs as any medical office requires and they will process you and see you. Once you are called in the PAs, Nurses, and Drs are very attentive and willing to communicate in an open and honest way, taking time to ask in depth questions and ensure you get all of the answers you might want to make you feel more comfortable and come up with a care plan moving forward. They are very transparent about the services they can and cannot provide at the facility. This is not an Emergency Department or Primary care and you should not expect either going in, they are however a great urgent care facility with professionals wanting to do all they can to help. Thanks for a great experience! read more

Exceptional experience at the urgent care office! The staff was incredibly efficient, courteous, and attentive. The facility was clean and well-maintained, and I was seen promptly. The medical team listened attentively to my concerns and provided thorough explanations of the treatment plan. A top-notch experience, and I highly recommend this urgent care office. Professionalism, Cleanliness and Genuine Care. Thank you staff for your dedication to us patients! read more

I needed to get a hepatitis B shot for my job and I called beforehand to see if they could and the woman on the phone told me they could. I get there with my paperwork my supervisor gave me and the woman at the front desk takes the paperwork and says "who gave you this?" with an attitude. When I told her my supervisor she was like this needs to be signed even though it has her name at the bottom. There is a way to talk to people and she clearly doesn't know how to do that. She had an attitude and acted like she hated her job as soon as I walked in. I just left after she had an attitude and I hope she has the day she deserves. read more

Scheduled an appointment and came in at my appointment time to be told it'd be an hour an a half wait, which would be quarter hour to closing time (if I was seen at all). In addition, there wasn't enough seating in the waiting room for me if I'd have chosen to wait and the receptionist seemed like she didn't want to be there. Drove over to UNC Clayton, where I was *warmly* greeted and told they had no appointments left. The receptionist let me know how to get an appointment for the next day (they also had ample seating for waiting patients, by the way). read more

I just left the urgent care at 10:30am today and I was treated like I was the problem at her job. Don't know her name but I know she was working today 10:30am today and talking me while raising her voice because I needed a signature for my tb test. I've never been to an urgent care where you get tests and there is no signature to be found. Correct me if I am wrong. All I wanted was a signature and I was encountering a problem and she had no way upon recommending something else, nothing at all. I was highly disappointed upon the service and I've been going to this urgent care since I was in high school. read more

I would literally rather set myself on fire than receive treatment at another fast med. I would honestly suggest my colleagues visit a back alley healthcare provider to perform an intricate and invasive surgery with rusty tools than receive treatment from your facility and staff. As far as feedback is concerned, I would recommend doing your fucking jobs and providing a level of healthcare that is above a fifth grader pretending to play doctor. Also, fire the PA in the boot. I wasn't even aware that Shitbag University had a medical program. I hope you found this feedback more useful than I found your entire staff to be. Have a wonderful rest of your day. Except for that PA in a boot. I hope you step on a Lego with your good foot, and that your pillow is warm on both sides for the next 10 years. read more

The staff take over half an hour just to check you the computer system. Further, the front desk act like they're doing you a favor by assisting you. Stay away! read more

Oh, where do I start? At check in, Tanya, was incredibly rude and loud. She told me my insurance wasn't going to cover a COVID test without symptoms. I kindly asked her to check my intake form, where I wrote I had symptoms. So, after this rash encounter with her, the entire lobby now knew my business. Thanks Tanya - you need a job that doesn't involve working with people! Tanya made sure to reassure me that my insurance wasn't going to cover my test without symptoms, in a loud, demeaning voice. Then, the back office forgot me in the exam room. I was waiting forever (55 mins) to get "discharged" by the doctor. They closed up and locked the doors, lights were being turned off. So, I finally peeked my head out of the room and the 2 staff members that remained, looked surprised. The doctor admitted that he didn't know I was in there. He said "The computer skipped over Room 1, give me two minutes". He apologized, but does that make it better? He didn't even come around the corner to speak to me, he just shouted from over the counter. I feel so terrible. I dont even know what to say. I left in tears. Just find another place to get care. Those people, they don't care about you. read more

Great place to have a doctors visit. It's not to big or to small. The care you get from this place is I would say it has a personal touch. I have a new doctor there and I'm very pleased with him. This doctor really listens to me , he has what the baby boomers call excellent bedside manners. If you are in need of a checkup or walk in visit.. I would consider checking this location out. read more

Had to go in somewhere for a sinus infection which my doctor was too busy to see me. Went online at 5:30 am and made appointment. Appointment was at 8:30 am. Never have I been taken in on time. This was on time and the nurse could not have been any nicer. She got my vitals and wanted to know if I wanted a Covid test just to be sure. I said yes and she swabbed my nose with gentle care as my nose was so sore. She advised the doctor would be in in a few with the results of the Covid test and my diagnosis. The doctor came in and told me that I was negative on the Covid test and said that I had a sinus infection. I was in and out of there in 30 minutes. Medication was called in to my drug store and was ready upon my arrival there. One of the best experiences I have ever had at at any doctors office. Would highly recommend the people at this practice. read more

I had a 9:15 appointment. It has come to my understanding that appointments don't matter. I got here at 8:30, and there was no doctor. After waiting we get in and start registering (I registered last night online) and I don't know what I had to do it again. Patients are starting to be seen and 2 hours later we are still sitting here. People who got here after me are going in before me. This place is terribly slow. I hear them telling new people coming in that it's a 2-3 hour wait for a simple COVID-19 test. Administration really needs to take a look at how this place is run and ways to improve it. read more

nice family practice. the nurses were great and check in was very easy. got lab results quickly

It is pointless making an appointment. The wait is always around 2 hours, the front desk staff is very cold and always seem like they would rather be somewhere else. If they are unable to attend to patients without significant amount of wait time they need to advise this information when we first walk in. read more

The family doctor is excellent, he always is concern with what you have and take care of your concerns. He takes time and not in a hurry to send you off. The nurses there are sweet and kind. I recommend this facility to everyone because they are proactive and helpful. They really take care of me! Thank you Dr. Wozniak, and Christina. read more

Jessica Moraima Adriana they were awesome an up beat made my whole day would refer anyone to come here

Woke up sick at 8am, tried to call this location 4 times with no answer. By 10:30 I decided to go online to make an appointment. 1st appointment available 4:30pm. I get here at 4:15 to be told it's going to be at least an hour to an hour and a half. At 5:30 I go in to make sure they haven't forgotten me. I'm told it will be at least another half hour to an hour more. This is totally unacceptable and cruel to sick people. Why does this location only have one provider knowing this will be a busy week following the holidays. Be clear this is not where you want to go if you want good customer service or someone to help you feel better. read more

DO NOT EVER go to the FastMed on 70 Business in Clayton!! With the exception of the x-ray technician, everyone else was unprofessional, rude and slow. The provider was so rude, it could have been construed as threatening. I have a long medical history and this is absolutely the worst medical experience I have ever had!!! If I could give 0 stars I would. read more

I was able to register online for my appointment. I didn't have to wait to be seen. The staff is very courteous and sufficient! The waiting area was clean and the examining room was as well. I was able to get the COVID and Flu test quick and easy! I highly recommend them for your medical needs! read more

Fastmed Primary Care - Exam room - Urgent Care Near Me - Clayton, North Carolina

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I really hate this location. It's an urgent care but they never accept walk ins. Front desk staff rude. Drs rude. SHUT THIS LOCATION DOWN

Slow service & they billed me for something that my school was paying for . The correct documentation and authorization was provided to the receptionist in order for her/them to NOT make this mistake . And, to top it off I've called several times no answer not professional. I will let my school deal with this incompetent receptionist/staff. read more

The front receptionist in this office is rude and very unfriendly to the patients coming in. People already don't feel well when they come here so there is no need for the staff to be rude. read more

I brought my 18 year old son in for a serious foot injury for both care and X-rays. My son is on my insurance. He filled out the required paperwork then was asked for ID. We said he doesn't have an ID yet. They refused us Care. A former Marine was next to me and had the same issue with his daughter at the same time. The manager told us to leave. I called UNC Urgent Care on 42 across from the hospital near Clayton. I told her the story and she said to come in they'll take care of him. They did and he received the proper care and X-rays. To be refused care is a shame on them and I'll never step foot in that FastMed Urgent Care ever again. They're kind of a royt he road from Lowes at 40/42. Avoid them read more

This place was horrendous! I am a 6'2 male, came in. Test says im 5'9. Not even to mention the long waiting, we had an appointment for 12:45 and we got in at 3:12, never coming here again. This place is horrible, and deserves 0 stars. only put one star because thats all i can do, would've been -5. read more

I had an appointment at 12:50pm , it's currently 2:48pm and only two people have checked in on me but not have helped me.. This place is ran like a joke and i high don't recommend unless you want to spend more than half your day here and intake a bunch a germs. read more

Avoid this location at all costs, unless you're looking to get sick. My wife brought our desperately sick 17 month old here today, here is her account: The 2 hour wait (with only 4 people ahead of us) would not have been horrible, if my daughter was treated properly. Pretty sure a man coughed up both lungs while waiting for over an hour. My sick daughter fell asleep in the waiting room, but the nurse still tried to have me lay her down to be weighed- fair but they never got a weigh and settled on my own word of mouth. Waited another 30-40 minutes and the PA Maggie came in. Absolutely the worst bed side manner I've ever seen, (combined with wrinkled scrubs). She heard her breathing and tried to give my daughter a nebulizer she didn't need. Fortunately, my mother was I. The room and said "can you re-examine her now that she's done coughing?!" Suddenly, she was fine and wouldn't need one.. She scared the hell out of us saying that basically my daughter was going to die in her sleep because of an upper respiratory infection. She used complete fresh out of med-school terminology, saying she has "junky lungs" and "ronchi" cough sounds. Refused to elaborate and literally made my mom cry in the room thinking her granddaughter was going to die. She only checked one of my daughter's ears, never looked at her eyes or throat. We were asked to wait for discharge papers and a prescription.. nurse came in asking if we got discharge papers "No? Oh okay, I'm here to check her oxygen levels.." DONT YOU CHECK THAT BEFORE OFFERING A NEBULIZER?! STAY FARRRRR AWAY!!!! read more

To give you an idea of the kind of care you will get, they served 112 patients with one provider on Tuesday (as per staff member).If you like data, that's 6.6 minutes a patient if every minute of their time opened is only patient care. Our last 2 visits resulted in a return visit within the same week because it took 2x and 2 copays to get it right. Also, good luck getting the same PA because they rotate so they don't know how much you have worsened. The medical assistants are great but this place is about fast cash and not medical care. read more

Extremely negative experience. My mom waited over 2 hours to be seen at another location. When she was finally seen she had everything taken care of except their x-ray machine was broken. We were told to come here to the one in Clayton & we would be seen right away since everything was done except an x-ray. When we got here we were told to wait, so we did. But after over ten minutes had passed & three other people (who had come in after us) were seen we asked what was going on, what the situation was. The lady at the front desk, from the first interaction, was rude and unhelpful. When we asked what was going on their provider came out and told us that even though we had already waited over 2 hours we hadn't waited here (as if that gave us back our time). We were told only one person knew how to use the x-ray machine. So I asked if they were with another patient or what was going on (since, again, we were told we be going straight back). He told us we were welcome to go to another place (which isn't actually true, there weren't that many places we could go at this point). His attitude was honestly shocking. After 40 minutes we were finally seen. It only took 10 minutes before we were done. The waiting wouldn't have been all that bad if they hadn't been so incredibly rude & just told us what was happening. read more

FastMed Urgent Care advertises "NO APPOINTMENT NEEDED" all over their website and location doors. I've now had 3 experiences with 3 different locations where I've been denied service and been told I can't be seen because they're "short staffed" but they can make me an appointment for another day. These experiences were spaced out over 2 years, for different issues (leg laceration/stitches, COVID test and x-ray/tetanus shot) and at 3 different locations (Hwy 42 in Garner, Hwy 70 in Garner and Goldsboro, NC). This business is advertising the "walk in" model without honoring it. Each location said the same thing "we are short staffed with only 1 PA and can't take walk in's. It was a script and it appears this is their new business model. Third time is the charm - I am done with this business. This is a disappointment because it's right near my house and is in network with my BCBS but I am done with being turned away for a hypocritical reason that they advertise is not needed. read more

Such a wonderful staff, very friendly and helpful. I am hoping to make them my permanent PCM.

Terrible service 3 hour late because they can't work on line check in. Staff is rude and lacking Go anywhere but here

Unfortunately I had to pay FastMed for my husbands ear infection visit even after they prescribed a medication that he was allergic to. We ended up having to se an ENT specialist to reverse the damage. $300+ and a month later, my husband finally recovers from the allergic reaction and ear infection. Needless to say, I paid the ENT before FastMed. I called the FastMed billing dept to let them know I would like to pay a portion of the bill now and a portion later. They agree, only to send me to collections after the first payment and charge me an $18.79 late fee. I call to FastMed get the refund for the $18.79 and was told no. As much pain as he was in, it would have been more beneficial for him to have waited the 2 extra days until Monday when he could see his PCP. UGH. NEVER AGAIN! read more

I was very iffy about coming here since I am new to here, but I have to say it was a solid visit. Yes, it was busy. Yes, I did have to wait like everyone else, but for a 20 minute wait in the waiting room on a walk-in visit, it was nothing. Only issue was the lack of training some of the front-desk employees seemed to be having, as they screwed up my payment by an extra $45, and seemed very uncanny about using their computer system (believe I overheard them say it was "shutting down" multiple times). However, one front desk employee (nurse?) knew what she was doing, and fixed me up in a jiffy. Doctor's visit was just as exciting as you'd expect a doctor's visit to be, and I honestly didn't have any major issues. I would recommend this place for sure if you are in need of urgent aid! read more

I usually never do this but I am angry! I had a billing issue with them . The day I went in they told me my insurance was covered. I later received a bill. After numerous attempts to speak to someone about the bill and I finally got some one that told me there was nothing they can do it was my insurance. Well they should not told me they accepted my insurance I would never have gone in. So I started to pay a little at a time then I did not receive a bill, then covid happen. Then I got a letter from collection with additional fees on it!!! I payed them $50 and they added $65 in fees without telling me. So they extorted $115 from me. I attempted again to call FastMed and I got the same recording I always get "we are closed or unavailable leave a message". I am outraged at their lack of communication and lack of correct information even more upset that they took advantage and I had to pay more money at a time that I'm lucky I can pay my bills! I have gotten in touch with a representative and she told me I never set up a payment plan, but they took my money each time I payed. No one ever advises me that I needed to set up a plan and I explained I never received all these statements that they supposedly sent. read more

This is the 2nd time Checking into this Fast Med.....I took my daughter here on Saturday and everyone is soooo awesome....Love love this location....Very informative and efficient and friendly.....Thank you read more

I see the doctor every 3 months in order to get my prescription refill and have always has a quick check in except the last time. I went on 6/30 my appointment was at 4:30 and I got there at 4:00 there was only one other person in the waiting room except for people coming in and out for the test for employers. 5:00 rolled around and no one said anything to me. at 5:30 the nurse let me in took my vitals and said the doctor had 2 other patience to see. At 6:15 I was getting antsy and opened the door to the room I was left in walked up the hall and asked a nurse if I would be seen soon. She search for the doctor and I was told she was seeing one last patient. No less than 5 minutes the doctor walked in. My recommendation is that it would be nice to get some feedback from the front receptionist as to the delay. Not once during the time I was sitting outside did the receptionist or anyone else explained to me that I wouldn't be seen until 2 hours later and this is only for a refill. I was very disappointed that day. read more

Seems very unorganized. I called on Tuesday to get a very important test for work that was due by Friday. This test was advertised on their website. They needed to order the test tube for the test and said that it would be in by Wednesday or Thursday. I called both Wednesday and Thursday to see if test tube had come in and on Thursday no one knew anything about it and they told me to just get a doctor's order and go to lab corp. It was too late to get a doctor's order as the test was due Friday. Not sure why they didn't just tell me this on Tuesday. Not happy! They put me through a lot of unnecessary stress. Luckily I was able to find a place in Cary that had it in stock or I wouldn't have been able to work that weekend. read more

We took our daughter in for an x-ray just before closing. She fell off a trampoline and landed on her wrist and was unable to move it without pain and tears. Even though it was minutes before closing the physician and staff were FANTASTIC! They didn't rush the appointment and truly cared about our daughter's injury and overall health! The team was very professional and went above and beyond the call of duty! Excellent experience! read more