this office need new staff. They do not care about the patients no sense of urgency very unprofessional

I stopped by on a Saturday during scheduled office hours only to find it closed. There was no note on the door to explain why. I will not go here again. read more

FastMed Urgent Care - Closed during the time they were supposed to be open - Urgent Care Near Me - Harrisburg, North Carolina

Recently brought my daughter a person of color (POC) in for a Covid test at your location in Harrisburg NC. The test confirmed our fears, especially since her first contraction of Covid led to a severe case of pneumonia. After the diagnosis we asked the provider for the antiviral medication she, "Jessica"stated that my daughter was out of the effectiveness window. This caused me great concern considering the window is 5-7 days after symptoms start and we were very clear that the initial symptoms started on Sunday or Monday which at tops put her out 4 days since it was now Wednesday. Once again I expressed my concerns and she was told to go home and rest. Fast forward as we were leaving the clinic we saw my sister-in-law who presents as white (Hispanic) waiting to be seen for similar symptoms that my daughter was displaying. Once seen my sister-in-law shared with the same provider "Jessica" that we were family and that we all had attended an event that Saturday. My sister-in-law ultimately tested positive and was immediately offered the antiviral medication. I was confused, angry and concerned because we have all heard about the under par care people of color (POC) receive and now we were on the receiving end of this. I reached back out to the clinic with my concerns and the provider then offered the antiviral medication. The real kicker is when we went to pick up the medication the pharmacist stated that she filled the prescription as the provider prescribed however she has never seen the medication prescribed according to the way the prescriber had sent it in. It was now after clinic hours so the pharmacist filled accordingly but showed me the manufacturers recommended dispensation and to follow those directions especially since my daughter had no pre-existing conditions other than being vitamin D deficient. So based on this experience I would never recommend Fast Med Harrisburg, and I'm honestly not trusting any Fast Med location. A Concerned Person of Color read more

Excellent service. This is my go to place for urgent care. Staff is courteous, medical team is knowledgeable. The wait time is not long. The rooms are clean. read more

Avoid Covid testing in this location! I went on Monday for a rapid test. No symptoms, no exposure, fully vaccinated just wanted to test prior to heading out of town for travel. The MA who swabbed me didn't go deep up my nose so I asked about it... first red flag. I've been tested at least 5 times at another location and 3 times in other countries. She swabbed around my nose, and didn't secure the sample in a tube or anything. She walked out of the room with the sample exposed in her hand. Second red flag for me. Clear contamination, I felt uncomfortable when she walked out! Ten minutes later a doctor comes back to tell me I'm positive for Covid... of course I'm baffled. I know people are asymptomatic... so I said let me get a second opinion. I needed a second opinion because the administration of the test didn't sit well with me from the beginning. I did a walk in appointment at Novant Urgent care and was negative from a rapid test immediately after leaving FastMed. Talk about uncertainty at this point. I checked the results to determine the test administered at FastMed and it's QuickVue sold in drugstores, which is a home test that has high reviews of false positives! I went back to Novant the next day for another test to be sure which was a PCR that also came back negative. As you know with a positive, it's reported and affects the lives of your family and close contacts. I spoke to the health department and explained how I felt about the administration of the first test. I was told if the PCR returned negative all was well. Kids could go to school and I could travel! 48 hours of my life gone... I'm happy I trusted my first instinct! I don't mind isolating, but what I didn't like was the test administration... no suggestion of testing again with a PCR since I didn't have symptoms, exposure and was vaccinated just testing for travel for my own precaution. So I went on to travel and guess what? Another negative test to travel back to the US! Which went up my nose like in the US... no physical just a test that went in a tube right after testing. What FastMed did do was an unnecessary physical that I'm sure I'll get billed for... time, money down the drain! I will never return! read more

The staff could do better smh, I would have like to felt good hospitality...didn't feel welcoming here at all, plus what's the point of making an appointment & you don't get seen at a decent time, appointment was for 1:30 didn't get seen until 2:20. When we where finally asked to come back it wasn't that much communication...like how are you..?, how are you feeling..? It was okay step here on the scale. I proceed to tell the lady. Hello, How is she doing.... Cause that's just me even if I don't get the same treatment. once again good hospitality and making your patient feel comfortable & seen, however the doctor who came in to check on my grandmother had great energy.. they should learn from Doc Stephens not sure who's in charge of managing their staff and how they connect with people but maybe y'all should do a staff meeting and make sure everyone's on the same page read more

My appointment was for 8:15am. They open at 8am. The front desk person was 45 mins late so no one can get checked in. No apologies! Nothing. You got sick ppl waiting and she waltz her ass in there and takes her sweet ass time to start checking ppl in. Very unprofessional and this staff has no consideration for sick ppl waiting. I don't even want to give them 1 star. This place is terrible! read more

I had a serious eye infection in February. I thought I had PinkEye. I went to the FastMed in Concord, NC. I asked the doctor if she though it was PinkEye. She said 'yes' and called in a prescription for an antibiotic eyedrop. After several days when my eye condition didn't change I went to my PCP who immediately said I had a severe allergic reaction - not PinkEye. During my visit to FastMed I paid my required co-pay. They billed my Health Insurance but the negotiated rate wasn't enough for them. They billed me for the additional amount of their charges. read more

Canada healthcare simulator. Horrible wait and mediocre service. Its fine I dont need to know its a 90 minute wait before I pay for everything Id rather just hear one of the receptionists tell someone else instead and just have shock on my face. No point in having appointments if you're simply never going to be on time. Never going here again read more

People will good out of their way to write a bad review. I don't usually write reviews but I created a Yelp account just to put in a good word for FastMed Harrisburg location. I am a visitor from out of state and this is my first Urgent care experience. I was a walk-in and expect to be there a while, and I was, about 2.5 hours. I was very sick but was very patient. Staff was very nice, and Dr Sarah was on point with her diagnoses and treatment. Sometime when we go to these place we are frustrated from the door because we don't feel well, but we should consider the situation on the other side of the desk. Nothing justifies bad behavior, but we are in control of our emotions, not them. A positive mental attitude can go a long way and help to avoid some stresses. I had good first Urgent Car experience at First Med Harrisburg, and would go again and recommend. read more

I come to this FastMed because it's convenient, not because they are welcoming! When you're in search of care and not feeling well you'd like for the people you see to be somewhat personable. The lady (bald, blonde hair, glasses, thicker lady) who helped me out walked in from what looked like a break, didn't run my insurance the correct way and said I owed $140 as a copay... for a covid test? Anyway, her attempt to call my name, it was so off I didn't think she was calling me, then gets and attitude and tries my last name. I go up and politely pronounce my name the right way and tell her "It's okay, everyone gets it wrong." she then with an attitude goes "Well, I tried." Seemed like she'd enjoy a profession without the need to be professional. She had a book in front of her that she seemed occupied by, I recommend her to be a librarian instead! read more

I recently had an unfortunate experience at Fastmed and the issues I encountered with the staff significantly impacted my perception of the facility. I have to get drug screens for the contractual jobs that I take, so I come here very often. The issues that I am seeing is them stopping early or not doing screenings during the times that they are supposed to do them. I understand there may be staffing issues but that's not my issue, so why should the customers be inconvenienced? The most glaring issue was the attitude of some of the staff. Most of the girls are awesome but a couple of them are certainly lacking customer service or home training for that matter. The wait times were not only extensive but poorly managed. There was a lack of communication regarding delays, leaving patients in the dark about when they might be seen. It's disheartening to see a facility neglect such a fundamental aspect of patient care. However, Once you get passed the front desk there is light at the end of the tunnel. The back house staff is amazing, effective and efficient. Overall, this is the facility that is the closest to me for drug screens. I definitely don't look forward to coming to this place, but overall its not too bad at all. If they tweak the front of the house issues, Im sure my next visit would be much more positive. Again, this is in no way reflecting on the back house staff because they are super nice and thorough. read more

I have never had my appointment start on-time at this location. While the nurses and medical staff (back of house) are kind and knowledgeable, the snails pace at which this location operates is PAINFUL. Don't expect to be seen for at least an hour after your scheduled appointment time. I'd give one star if not for how kind and positive the medical staff is. In the future, I think I'll spend a little more money and go to Novant GoHealth Urgent Care. Novant has always seen me on time. read more

So incredibly disappointed with FastMed Urgent Care. These days, you have to make an appointment to be seen. No problem, although what is the point of being an urgent care facility if you can't just walk in for care?!? Especially when the reason for going to urgent care is because your needs don't warrant going to the ER. I've had two family members go this to location somewhat recently and the wait times are truly unacceptable, especially with having to make an appointment. 2+ hour waits each time. While in the waiting area, no one provides an update as to when you will be seen. When you FINALLY get taken back to a room, you still have an incredibly long wait. Honestly, save your money and time and go elsewhere. You can't get the time back and your money will be better spent elsewhere. EXTREMELY DISAPPOINTED!!!! read more

Had a 10:45 appointment, but after waiting an hour, I told them to reschedule for later that day because walk-ins would take precedence over appointments. During the afternoon I arrived at 3:15 and again waited a hour. 2 people were already there but 2 walk-ins after I arrived got to see the doctor. It used to be you wait 10mins and get help for 10-30 mins. They took up a lot of my time today Read lessHad a 10:45 appointment, but after waiting an hour, I told them to reschedule for later that day because walk-ins would take precedence over appointments. read more

Front receptionist L Gonzalez is very kind and with no one else there to help her she continues to show kindness. I love her NY accent. She worked diligently to help everyone out. I am a traveling healthcare provider needing a physical and flu shot, so that is why I was here. Working in healthcare I understand people can be rude and very impatient, and she continued with nothing but kindness. Thank you. Additionally, the PA L.B. and Cynthia. You all are absolutely amazing!! God Bless Tina read more

FastMed locations do not allow you to schedule an appointment. What you sign up for is a slot that will invariably be 1-2+ hours beyond your selected time. The locations have also done away with walk-in patients but nothing is mentioned about either of these things on their website. They will, however, take your copay up front so if you walk out; don't plan on getting it back without a fight or call to the bank. It appears that taking the copays is a tactic that should be investigated here. Don't pay it until you are about to be seen. Looking into class action to expose the false advertising. read more

I just moved to town about eight months ago and called fastMed urgent care and they got me an appointment the same day because I needed to see someone and didn't know anybody else. The staff was very friendly. The nurses were extra patient and caring and the doctor was the best urgent care doctor I have ever seen she took the time to find out what was bothering me trying to figure out the best options for me, and did it within a reasonable time limit I've been to a lot of urgent cares before and this was by far the best!! read more

These f-ers made an appointment for the next day and then decided to close that day without contacting us. Clearly no regard for the health or well-being of their patients. read more

We came to this walk in clinic and the whole day was full. The assistant asked if we wanted an appointment the next morning. We arrived the next day only to find out the clinic was closed that entire day. Pretty shocking business behavior. read more

Came in to get my son checked out . Set an appointment and haven't been seen after 2 hours. People that get here after us have been seen as soon as they got here. They suck at attending people and can't tell you when you'll be seen read more

Set my appointment for 12:30 show up at 12:20 still in urgent care after 2 hours over pink eye. Do not come here you will wait hours even though you set an appointment. read more

Horrible customer service - staff doesn't even acknowledge you when you come in or look at you when speaking to you.

Made an appointment online for 11:30, their earliest available. I get there and wait 30 mins in their waiting room to even be called on while there is only 1 person in front of me. Get back to the individual rooms and the medical assistant takes my vitals maybe taking a minute or two. I wait about 25 mins for the doctor and no one has come in so I check with the medical assistant asking where the doctor is and they responded saying that they had an emergency call they'll be in shortly. I say ok and wait thinking it'll be a short period of time. Nope. I waited another 15 mins and said screw it. No one the entire time had come to check on me, apologized or nothing. I tell them not to worry about it and they just said "oh?" Without apologizing. Ridiculous. This is my first time at Fast Med and I will never go here again. It's in the name?? "Fast" shouldn't take over hour and a half to be seen. You think it would only take 5 mins to diagnose a middle ear infection but apparently it doesn't. Take your money else where and save your time. read more

Had an appointment for 10:45 and waited an hour before telling them to reschedule for the same day later afternoon because they would prioritize walk-ins instead of appointments. During the afternoon I arrived at 3:15 and again waited a hour. 2 people were already there but 2 walk-ins after I arrived got to see the doctor. It used to be you wait 10mins and get help for 10-30 mins. They took up a lot of my time today read more

Walked in about an hour before closing and was told they weren't seeing any more patients for the day. Offered me an appointment for the next day but that defeats the purpose of urgent care. Went to a facility 15 minutes away (not FastMed) and was able to get a walk-in. read more

Not a place to go you want to get care. Information on the website is in accurate and employees are extremely rude. You are best to go I want somewhere else and not waste your time read more

This place is a joke. I set up an 11:30 AM appointment online on Sunday, October 22nd, for a time sensitive pre employment drug screening because this was the closest location to where I lived that was approved by the company. I arrived a few minutes early, there were 6-7 people in the waiting room. The lady behind the Desk informed me that they couldn't get to me and that I needed to come back on Monday. I explained to her that I had an appointment and asked why I couldn't wait and do it then. She then became very rude and said that I could wait if I wanted to but I most likely would not get seen. She suggested that I reschedule for the next day. I asked when I could come in without a long wait, she said 8:00 AM and set me an appointment. I got there at 7:15 and was waiting outside the door to make sure I was first in line so I could hopefully not have to cancel any more plans for the day. Keep in mind that they open at 8:00 AM. There were two people inside but they didn't come to the door until about 8:20. Then I was told that I needed to go to their Concord location if I wanted to be seen at all. I'm sitting in the waiting room at the Concord location as I create this review. I live in Albemarle NC and both locations are about an hour drive from my house and are the closest locations that are approved by my prospective employer. If I could give negative stars I would. read more

This place is awful. I made an appointment. No one in the waiting room when I came in and somehow it took me over a hour and a half to be seen. I seen a few people walking around with masks under their noses (including a lab Corp rep). Staff was rude and unprofessional. Both receptionists sat on personal calls at the front desk. I asked a PA how much longer it was going to be for me to be seen (as I was left in a treatment area, next to a door where cold air was seeping in) and she copped major attitude and told me I could leave if I wanted. When I got my test results back I asked what the chances are of a false positive and asked if we could run another (which I would be happy to pay out of pocket) or if we could send it off, she rudely scoffed and asked me if I would believe those. I will never go back here again. read more

I second the other review that hates using these places when your primary is booked. I think we all prefer to see a real doctor. (I'll probably catch heat for that but you're not going to change my mind.) The front desk lady was the only decent thing. she was kinda nice. Keyword: kinda.. that's sad it's the highlight for me lol. Also I can't believe the people I saw without masks that were welcomed in. I will note - this was not the employees but ..if KOHLs or TARGET requires masks then you guys should too..., um??? Help me out with that one. read more

I made a check in appointment and it was pointless. I arrived and explained I had extreme abdominal pain, which a sign said was very serious and needed to be addressed. The front desk lady brushed off my pain and told me a lot of people were having stomach pain. It turns out I had appendicitis and had to get emergency surgery. It took over 2 hours to even be seen only to be told I needed to go to the ER. The only saving grace was the doctor who seemed to genuinely care about me. Everyone else seemed to think I was overreacting even though I could not sit up and was crying. I would not recommend this location. I wasted $50 to not be helped at all. read more

Had to go to Urgent Care in Harrisburg today. Very nice clean location. Front office lady was very polite. The M.A. was extremely nice, welcoming, easy to talk to and made me feel comfortable. However, to make a long story short I was seen by the provider who refused to rewrite a necessary prescription refill so that it would be covered by my insurance company. I was here from out of town and fell ill. She said because she is not my primary care provider she is not writing anything longer than 30 days, however; my insurance company will only pay for 90 day prescriptions which is more cost efficient for the patients. Some prescriptions can cost up to like $300. These were not any schedule ll type or narcotic drugs, one was a freaking heart medicine and my blood pressure was elevated! So what is the problem? I have gone to urgent care centers before and this is the ONLY one who refused to put the patient first. No urgent care provider has ever refused to do this. Come on not every patient has a designated primary care provider. What if I had to go just for prescription refills? You wouldn't see me. I was livid and really shocked. I won't be recommending this place and I will never go again. read more

Well the front staff were efficient and nice enough, but don't recommend going here for stitches at least. Cut my finger tip nearly off and they would not stitch. Well, the top is still alive trying to grow together vs they said it would die. Now I am stuck still bleeding 10 days later if touch it to anything. But worst of all, they refused to see me unless it was full price because they "don't do stitches after 24 hours, but will be glad to see you at full price." Hmmmmm read more

I'm not sure why anyone would give this Urgent Care a bad review because THIS PLACE ROCKS!!! I went in with a severe sore throat so I thought I might have strep or a sinus infection. I was lucky enough to get a thorough Medical Student. Strep test was negative but he could tell something was wrong so he suggested a flu test. Doggone I have the flu! If anyone out there has had a flu test, it's not the most pleasant test. The nurse came in after the test and gave me a bottle of water and said "after that, you probably need some water." I've been going to doctors for 41 years and the staff has never given me water. It was just all around a fantastic experience even though I ended up sicker than what I thought. Thank you FastMed Harrisburg! read more

Like this place. It was my first time going and I have to say that they were very nice and professional. My doctor was very informative and talked me through my procedure. Thank you FastMed Urgent Care read more

I went to FastMed Harrisburg NC a month ago for what turned out to be an ear infection. The service went well and I was given a prescription for my ear. A month later, after leaving multiple voicemails with their billing department, I received an email from them saying they were going to withdraw from my checking a fee that was twice as much as what is advertised. I went back to the physical location where I was informed that the bill included my copay plus underlying services (services I did not use!). I was told to call billing again. They don't reply. In summary, I do not recommend this company to anyone! They have non-existent customer service and deceptive fee schedules. read more

Went in for my kids annual physical for school. Was in and out with two kids in 45 minutes. Staff was amazing and PA was very nice. would definitely go back. read more

When i wasvtelling my symptoms and was asked questions i said i didnt know what was going on cause im not a doctor. The answer i got Was "im not a doctor either .im just a pa." I already had lost confidence in the place when while waiting to be seen.the pa was shopping on line and getting advice on computer deals from the man at the desk. Black friday deals need to wait till a medical building closes. Im contacting the veteran admin .about this and let them know what they paid for. read more

Should be called SlowMed!! Walked in with only 2 other patients here, now waiting area is full and I have been waiting for over an hour....this sucks!! Was told by lady at the front desk that even though I had insurance with no copay, I had to keep a CC on file in order to be seen. I have been here several times before including about 2 weeks ago with my daughter and have never been told that before. I told her to not run my card and she ran it through the cc machine anyway, before i was seen! Was told by billing dept that FastMeds new policy is to not bill you, they just charge your card. Shady. Then after speaking with an employee in the office about this, I was told that FastMed is one of the most expensive clinics and that you could be seen at other hospital associated clinics for half the price! The employee said that FastMed changed policy because they were owed over 1 million dollars so prices have gone up to cover the expense. They said even though they were employed by FastMed that they would not recommend them, or bring their family here because it is a huge scam to make money. That said, I will not be returning to a place that does not bill even if you have NEVER been delinquent on a payment. How can you trust a company that does not have faith in their own clientele!! So sad that this is how people are treated! read more

Very dishonest and terrible service. There are many more like this in the area. Go to those instead. Billed my credit card before I even saw what I was being billed for. Also told me they wouldn't charge it and then went ahead and did it anyway. Worst service I have ever receiced. Doctor wouldn't listen to me and seemed in a hurry to get me out the door. Strongly suggest going somewhere else. read more