Definitely won't be coming back, unfriendly cashier very careless needs more customer service

Stay away from this place! It's not like it use to be! Went in to get some pods for my Vuse vape. Asked for two2 pod packs.... one 2.4mg and one 5.0mg I was charged more than usual but that's not the issue. I get home and each pack has just 1 pod.... So I paid a ridiculous price, the display said 2pk and I had no idea vuse even made a 1 pack. But 30 dollars for just 2 pods.... I can't express how sick I am of being screwed over. Called them, took 15 tries letting it ring and ring they finally answer....he just says come back so I can see, I don't use a card there due to skimmers so I paid cash... zero proof. He doesn't say we can exchange it or give you your money back, just "you come, we see" I never leave bad reviews, but in this day and age where every penny counts and this shit is allowed to happen. Yeah, guess I should have opened them there before I left but who does this.... I'm just so over shady stores, shady workers.... and shitty business's. Last time I ever step foot in that store.... It's beyond ridiculous! The attitude is what gets me.... Like yeah, we screwed you but whatever... You can't prove it so, yeah they don't care if they lose a customer, zero shits given. People disappoint me more every damned day. If this was the last store in Fresno.... I'll drive out of town. These people are rude, they're shady.... And can kiss my ass! read more

I go here all the time for gas because they have such good prices. Today I was there after work and apparently got "skimmed." It was on pump five, I put my debit card in and got a message to please see cashier. I went inside and got $40 worth of gas on my debit card and got a receipt for it. I did not have to put my pin in. Put my gas, got home and now I just got a fraud alert that somebody tried to use my debit card for $99.35 which my bank thankfully declined. Beware, will never be back! read more

This is a quick review of the owner's customer service at this Fastrip gas station. Last week my dad went to pump gas for his car and he accidently told the cashier the wrong pump number and someone else got his gas. He was parked on the other side of the pump but gave the number that was facing him from inside the store. The employees inside could not do anything about it. Because of his lack of English language, he called me to go and talk to the employees. In listening to our concerns the employees could not do anything about it. I spoke to the manager and she also stated that she could not help in this matter because they put gas on the pump that he requested. I then asked to talk to the owner. I was told the owner was not there and would have to call later. I was given a receipt with a number. When I dailed the number, it was only to the store. Later in the afternoon, I swung back to the gas station to see if the owner was there. Unfortunately he was not there. I then left my name and a message to the owner. The owner Lucky, called me in the morning and left me a message and his personal contact number on my voicemail. I returned his call and left a voice mail. A few days later I called him again and got the chance to talk to Lucky. He listened to me tell about my father's incident. I shared that my father has been coming to this particular gas station for the past 10 years. In addition, after the incident, my father went back in the pay for another tank of gas. Lucky was very attentive but shared with me his thoughts regarding the situation. He stated that my father was given the amont of gas that he paid for. Unfortunately someone parking at that pump pumped the gas and drove away. This is a situation where it's a loss for him and his store no matter what. At the end of this experience, Lucky, the owner listened, understood, and met my father halfway. Lucky took a loss for his business and was willing to credit half of what my father lost during his transaction the next time my father went to pump gas again at the Fastrip. Today, I called Lucky back letting him know my father was going to go back to pump gas at the Fastrip. As we entered the store to pay for gas, Lucky had already notified his employees that we were coming. It was a quick and easy transaction. The verdict, Lucky is a great person to work with in resolving customer issues. He gave his personal contact number instead of his business number. He picked up his calls instead of ignoring them. Lastly he worked with the customer and took a loss to his business to be able to keep a loyal customer. Now he had earned another customer. read more

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i like this store because of the service. the ladys that works there and been there for the longest are very generous. fast pace friendly service. CONS- sometimes if you go there after 10 p.m LADYS.. be aware of your surrounding there are alot of soliciting going on just outside the doors. read more

Customer service is lacking.... Not only is it busy, but the employees are rude. Ringing items up by hand instead of scanning resulting in overcharging... Granted this place has some of the cheapest gas in town, but when a credit hold of $60 is placed on your card by them in addition to your gasoline purchase it is very sketchy. Cash only from me from now on. read more