I liked it. It was my first fat burger. So did my kid. But she got diarrhea about 3 hours after eating it unfortunately. I saw them scoop vanilla ice cream and put in chocolate syrup to make our chocolate shake. It was pretty darn good. But yeah, the squirts really put my kid out of commission. read more
First of all the lady taking order had one hell of a time understanding and entering order into the till. Second of all the order was completely messed up. third I'm assuming the manager lady came over to check how the order was. After talking with her about the order she offered to make it right. well ok. but what she brought out was still messed up. so I'm now not ever returning to that location All I can say is good luck to anyone who enters that location This is my second time being very disappointed at this location read more
I love Fatburgers.... I mean the first time I ate at one of their locations I was totally in love with this franchise.
Having gone to several locations in L.A and here in Edmonton, the service has always been quick and with a smile.
This place not so much.
I was the only one in placing an order.. simple.. a burger meal deal and a chicken sandwich.
The order was placed and twice I heard the SKIPTHEDISHES computer ding .. never mind my order.. they focused on getting those out first.
I was not sure if they get priority or is it the customer inside the store who gets the priority. Do they not cook according to orders as they come in?
Twice I watched the Skip The Dishes orders get made and picked up... finally my order was completed.. total time 21 minutes ! ( order placed at 19:23 .. in my hands at 19:44 ). No customer should ever have to wait that long for an order.. especially when there is no one else around.
The lady who took my order was extremely difficult to understand.. and seemed to get annoyed when I asked her to repeat what she said.
Food though was delicious.. a bit expensive ( $23 ). The burger was really overloaded with lettuce, pickles and a single tomato.. there was a lot of pickle juice all over the burger .
Would I go back? As I said I love the franchise but this location really needs a bit more upbeat customer service.. too slow as well. read more