Our car was in an accident needed some work . Was sent to Faulkner by insurance and they did get us in promptly BUT that's where the star comes from. They questioned my husband if he really wanted to get the car fixed he said yes, repeatedly. Until he had to say this is my car and I want it fixed regardless of the age. We then get a call to ask us if we want the pinstripes put back on. YES!! Them you sure? Because it's going to look newer then the rest of the car? YES!!! We then leave this same review on their website. And it's gets changed so our negative interactions will not show on their website!!!! BEWARE! Of their reviews. read more

My BMW X5 was towed to Faulkner Collision on Friday, May 16, 2025, following an accident. I received the vehicle back during the last week of June, only to discover that the repairs were incomplete. I returned it on July 3 -- and as of August 5, I still don't have it back. While I understand some delays may result from insurance approvals, Faulkner made little effort to keep me informed. I wasn't notified that a supplemental repair request had even been submitted until weeks later. No one proactively communicated that they were still waiting on approval from Penn National. I had to escalate the issue myself to find out that work on the suspension hadn't even started. I expected a professional shop to provide clear, timely updates -- not leave the customer stuck in the middle with no communication for over two months. read more

Had some damage from being swiped by a truck. Told 3 days to complete the job. Damage was not extensive. It's now been 2 weeks, and I don't have the car back. All kinds of excuses, Their paint machine broke and they were waiting for parts (okay but not my problem) The most recent, "not sure the work meets their standards" No apologies, just lame excuses. At this point they should be offering a rental car. I can't believe my insurance company uses these people. The work they did doesn't meet their standards and I'm going to have to wait longer? Everyone in my insurance company will be hearing about this ridiculous shop. read more

I had a great experience with Faulkner Collision Center. They sent me an email everyday about the progress of my car. Everyone that I spoke to was very polite and courteous. They did an excellent job repairing the damages done to my car. They even detailed the inside of my car as well as the outside of my car. Great Job Faulkner Collison Center. Hopefully I will never need to use you again; but I will if I have to. Sincerely, Carol O'Donnell read more

My window was smashed into my car. These guys did an amazing job vacuuming out the broken glass and went the extra distance and vacuumed out almost my whole car. My insurance paid for it to be fixed so I cannot share an opinion on the price. read more

Ryan and team did an excellent job on our Toyota. The repair looks great and the car came back super clean and nice looking! Ryan was superb at keeping us informed about progress along the way. Great work, but hope we don't see you again anytime soon! read more

I could not be happier with this company. Their communication with the customer is wonderful--kept me posted all along the process. Their reception area is spotless and the people are very friendly. My car looks brand new. I highly recommend them for any body work your vehicle may need. read more

This is a fantastic BMW Certified Collision center. The staff is warm and friendly and the Manager April demands top quality workmanship. They are a pleasure to deal with. read more

I would love to give April and Ryan a Big hand, I am not happy they know me lol but I will say being former military this Company has outstanding Standards and makes it easy after a accident... Thank you All once Again read more

My experience with Faulkner was excellent. I worked with Chad. He was so helpful. A tree fell on the back of my car and I'm so glad i took my car to Faulkner. We had a snow storm coming the day of my drop off. I was able to drop off early for safety sake. Chad kept me updated through the process which I appreciated. My car was ready the day he had originally told me. You would never know there was a hole in it. Given back to me clean and vacuumed. I would recommend Faulkner Collision to everyone. THANK YOU, CHAD, for a NOT SO stressful situation. read more

Car came back extremely filthy. Took an extra five days to get car back because a part was broken that had to be ordered from Detroit. Extremely disappointed with the way the car was returned. Received a response the day after I picked up the car. The manager apologized, and explained that this is not the way they do business, and is unacceptable. She also offered to fully detail the interior. Car was fully detailed, and fixed. read more

It took them 45 minutes to NOT accept my check as payment. I was there for them to repair my bumper, but for some reason they decided to mess with my interior floor mats (not all of them... Just the front ones), and in doing so, they lost something of sentimental value to me. Had I known that my exterior bumper repair required interior floor mat removal, I'd have cleaned out my entire car ahead of time. This place is a headache and I will take my business elsewhere if i ever need repairs again. read more

If you want good customer service, stay far far away from this business. Unfortunately, I have 2 vehicles in the shop for repair at the time of this writing. The 1st car completion date moved out 3 times now. I would have never known that unless I call to hunt down my contact. He knew the status in the morning, promised to give me an update today, I finally tracked him down at 3:45 PM to find out that the car just went in for paint. I really don't know when I will get this car. I hope I get my 2nd vehicle before Christmas. read more