BUYER BEWARE!!!!!!!!!…read more My husband and I have ALWAYS purchased our vehicles at Lancaster Toyota, sadly we can NEVER recommend them ever again! Our 2023 4-runner has only 22,000 miles on it, was almost one month after the 3 year warranty and the passenger side camera went black. It failed. We took it to them to be diagnosed, spent $185.00 to be told yes it needs replaced and we will not cover it under warranty! We immediately reached out to the manager and was told because we had our servicing done elsewhere they will not honor the warranty! They said we could try to go to Toyota Corporate and see if they will honor the repair so I reached out to Toyota corporate and they told us the dealership CAN replace it under warranty, but they choose not to!!!!!!! We have been so loyal to them for the last 35 plus years and they chose NOT to do the right thing! It will be the last Toyota we will EVER purchase. Unbelievable and very sad..... we were shocked and very disappointed

Aaaaarggg!!!!! Put yourself in the hands of the car dealership for repairs at your own peril!!! I…read moreknow this, but I had no choice cuz they're the only ones who can replace and program a lost key, and then they started adding stuff and parts they said I couldn't pass inspection w/o and before I knew it I was 900$ poorer, but I am know the proud owner of a 32$ light bulb.. god only knows how much they charged to screw it in??!! Toyota repair and services in Lancaster pa, may u all rot in hell.

This place should be shut down. They are FRAUDS!!!!! Only concerned about Money. Went there 3…read moretimes, 1st time I was a mile away and the inner fender fell out. I had to pull over and wire it back up. Unbelievable!!! 3rd time my Vehicle sat for 7/8 weeks, and fixed the cosmetic work like a broken tail light and a dented fender. And some sensors, used up the insurance money. And gave me back a truck with a broken axle, That doesn't drive straight, but the Owner tells me it's safe!!!!!!!!! REALLY. And will NOT FIX IT!!!!!!!!! What A SCAM!!!!!!!! STAY FROM THIS PLACE!!!!!!!!

CZ repaired my Dodge Ram 2500 after I hit a telephone pole (avoiding a deer)‍. The damage was…read morepretty extensive. The passenger side quarter panel needed to be replaced, axel replaced as well as the front right wheel. The repair and paint work was amazing! My truck looks brand new & drives like it too! They finished the work in a timely manner and were very easy and pleasant to do business with; working seamlessly w/my insurance company. I highly recommend CZ for any body work you may need done on your vehicle.

They have been taking great care of all my vehicles for many years. Trustworthy and dependable.read more

Jeff and Lynn are amazing. Qualified, reputable, and never gouge on price. They do whatever is…read morepossible to get your car in fast. Can't recommend them highly enough.

We were traveling through Lancaster County in our 2005 Honda Odyssey when the A/C suddenly stopped…read moreworking the day before we were supposed to leave town. We were worried traveling all the way across the country in smeltering heat with a baby, but Steffy's Garage in Leola completely exceeded our expectations. They got our van in the very same day, diagnosed the A/C issue quickly, and had us back on the road with an unbelievably fast turnaround. Even more impressive, the team was willing to stay late if needed to make sure we could continue our trip. Everyone we interacted with was friendly, professional, honest, and communicated clearly throughout the process. It's rare to find an auto repair shop that combines excellent customer service with efficient, high-quality work. If you need auto repair, A/C service, or Honda Odyssey repairs or any repair in the Leola or Lancaster area, I highly recommend Steffy's Garage. Whether you're a local or just passing through like we were, this is the kind of shop you hope to find when you need help.

Great bunch of guys told him I was from out of town and my situation being stuck overnight with my…read morewife and my little boy and they got to my problem immediately in the morning and got me back on the road within a couple hours. I'd recommend them.

I'm not typically one to write bad reviews, but these guys did me a serious disservice and left me…read moreno choice. Jones has been servicing my TLX Type S for 2 years now, and have typically done a great job with communication and quality of work. For 2 years now, I have requested that they forgo running my car through their car wash, as my vehicle has a dual layer ceramic coat and has only ever been hand washed (I'm an auto enthusiast). They had my trust, as the service advisor once jokingly told me they washed my car during a previous service. On Dec 26th, however, after a routine service, I noticed the vehicle had been run through the car wash, and as expected, my paint was covered in micro scratches / swirl marks. I pointed this out to the service manager and he acknowledged their mistake (and even gave me a hand written note acknowledging their mistake), and offered to have their detailer buff out the scratches. I mentioned that simply buffing out the scratches would effectively remove my expensive ceramic coating, and would not be an adequate remediation. In order to restore the car to its previous condition, the ceramic would need to be removed then reapplied, per my detailer. After explaining this to the service manager, I was questioned about the quality of my ceramic coat, and was told that ceramic coats should prevent scratches in an attempt to pivot some of the blame. Any good detailer knows (and a simple Google search suggests) that ceramic coating does not prevent scratches, rather it adds gloss, protection from environmental contaminants, and ease of cleaning. After emailing the general manager, Kris, about the situation, I received a call from the service manager where I was told the scratches were not from the car wash and must have been present before the service, again that ceramic coatings prevent scratches, and they would not be willing to rectify the situation by working with my detailer to restore the vehicle to its previous condition. Instead, I was offered a complimentary oil change and tire rotation. Instead of making the situation right, Jones chose to lose a potential life long customer and damaged their reputation in the process. Anyone who considers themselves an auto enthusiast should avoid Jones at all costs. I'm extremely disappointed. The photos of the side profile and front of the car were taken in Oct 2023 demonstrating near perfect condition, and the three photos with swirl marks / micro scratches were taken post-service for reference.

I just bought a used Lexus from Jones Acura and the experience was great. No pressure, good…read moreservice.

Great place! My tires were installed and I was given a great price. No issues at all. The staff is…read morevery friendly. The waiting room is very nice and you can bring your dog.

Had 4 new tires put on my Cadillac CTS4 back in the later part of 2021. The service was scheduled…read moreby my boyfriend who also works in the automotive industry. A discount was given due to his job's afflication with them. I was the one who took my car in and waited for it to be done. Their waiting room was decent for a repair shop and I enjoyed sitting by their big picture window watching birds come and go from the feeder they installed. The front parking lot is tight, and I'm not exactly sure where they take the cars while they're working on them, but it was done quickly. I don't think I was there for more than an hour. Immediately when I got inside I noticed one of the indicator lights were on. After my boyfriend, a mechanic, ran the codes it was determined to be a tire sensor. It was obviously damaged when the tires were replaced. He dealt with them after that, and it was a good bit of an ordeal getting them to pay for the replacement. However it was more than one, as the light was still on after they did the repair. They refused to pay for any more and claimed they were going bad before the tires were put on. I will say I had no problems prior to the tires, and even after I paid to have the others replaced we continued to have problems. I gave the car to my daughter several months back, a good year past when the tires were replaced and to this day she still has problems with the monitors. Three stars because the service I was there for was good, pricing was fair. However as far as admitting they caused the problem and resolving it I was dissatisfied.

Scratched and creased the left front fender of my brand new truck. Crash champions got me an…read moreestimate quickly and had an appointment scheduled within days. They turned my repair around in 3 days, came in under their estimate, and it looks like it just drove off the lot. Highly recommend them.

Horrible experience with Crash Champions. I was rear ended with minimal trunk damage. Crash…read moreChampions is close to my house so I went there for convenience sake. I will not be returning. First, I had to essentially babysit the entire process and no one was giving me updates. I was acting as middleman between two insurance companies and the shop. They took way too long to order the parts, and apparently the first order was damaged so they had to order them again. Fine, things happen. But no one was telling me this until I called after two weeks of no updates. Front desk staff is incompetent. After my car got repaired, I had to bring it back days later because the rear sensors were not functioning correctly. They brought out the Nissan guy and now two weeks later the sensors are going haywire again. I brought it to the dealer who found numerous issues with the body work and loose sensors. This will be an additional $1,100 to fix. The day I got picked up by enterprise for my rental car, apparently two cars had been STOLEN the night before from the Crash Champions lot!!! They didn't even tell the owners until these people called the shop while I was in there for a status update! Overall a horrible and tedious experience. Completely unprofessional, inexperienced, wasting everyone's time and money. Shame on you. Do NOT come here.

Fast service, honest mechanics, thorough work. I've used A&A…read morenow for body work, routine inspections, & larger repairs. I highly recommend their business.

Made time to fix a flat for me when two others shop wouldn't. Prices are reasonable. Just a lack of…read morewarmth from the employees in the waiting area