If you happen to find yourself losing your entire freshly finished basement to water, I Highly do…read morenot recommend using Michaelis Corporation for water mitigation. From the very beginning, we were put under pressure. The manager who came to give an estimate told us it was basically "now or never" and that if we didn't make a decision right then, he would leave because he had plenty of other other jobs lined up. When you're dealing with water in your home, that kind of pressure forces you into a rushed decision without really understanding what you're agreeing to. The work that followed did not match what we were told or what we were billed for. The biggest issue is they did not even touch the utility room, which is where the water originated from. According to their own photos, there was no extraction, or drying equipment ever in that room which is something we didn't notice until after we found water pooling under furniture weeks later during putting our basement back together. That alone makes no sense for a mitigation job. They told us they would come back the next day to check moisture levels and water percentages. They never came. Then they told us the same thing again the following days. After multiple excuses, instead of ever coming back, they told us to just shut the equipment off ourselves. They still charged us for 4 days. Not only did we find pooled water still sitting under furniture and items on the floor, mold starting, and damage to drywall and studs. Water had also gone underneath cabinetry and the island, and none of that had been removed or handled. So weird.... that's exactly why I called a mitigation company to catch and prevent. They also left a huge mess in our yard for four days that killed our grass, after telling us they would be back the next morning to clean it up. And this was not just debris from our home. It was trash from brand new equipment they brought in and unboxed at our house. We were charged for retrieving equipment from another job site to come to ours, which clearly did not happen as we watched them bring in new equipment and open it in our yard, then leave the packaging behind. EVERY TIME we called the manager he was rude and would say "I'm working 16 hour days you're gonna have to wait." When we were only holding him to what he said he would do. We were also charged for other services we did not receive, including water extraction (we never had water extracted only drying... "after hours" work that took place around 3:30 in the afternoon, extended run time fees when it was there fault they didn't come back to get their equipment, clean up and debris removal (that they left in our yard, charges for the square footage they never touched, and charged us for full scope mitigation even though they didn't touch an entire room or take out the wood tack strip under the carpet. We were charged for 8 things that did not happen. A year later, we are STILL dealing with the aftermath. What should have been handled correctly the first time has turned into more work, more stress, and even more money out of our pocket! We trusted them during a stressful situation and that was a mistake. I wouldn't consider allowing them to do work in your home, but if you do ask questions, document everything, and do not assume the invoice reflects what actually happened. These people don't care about you, your home or your safety.

I Called them and had guys at our door within two hours! Great, friendly service. Thank you for…read morecoming out so quickly in the midst of an emergency.

I would give 0 if I could. Extremely unprofessional. Ghosted me on service 2 days in a row with no…read moreexcuse. DO NOT USE!!!!!! Worst branch of Roto Rooter I have ever experienced.

I hired Roto-Rooter to clear a kitchen drain based on brand recognition. The technician did clear…read morethe drain quickly, but I am extremely upset by the fee. Being charged $438 to clear a single drain, especially after a "senior discount", is extraordinary and unjustifiable for a job that took only minutes. What's most troubling is the lack of pricing transparency. Had I been given even a general fee range when scheduling, I would not have agreed to schedule their plumber. I feel blindsided and taken advantage of. I will not use Roto-Rooter again and would strongly caution others to do their research before calling and ask detailed pricing questions before calling.

Cody was very responsive and came to the house quickly to talk through various home projects and…read moregive us an estimate. We received the estimate in a timely fashion. He is a great communicator and we look forward to working with him and his crew!

I had them remodel two bathrooms for me, and they did great and were very affordable! The owner…read moreCody and his team were super nice and rolled with a couple changes I had along the way too. Will definitely use them in the future.

We woke up in the middle of the night to what some might call a nightmare. We were upstairs (and on…read morethe other side of the house) but I could hear a weird sound coming from the kitchen... lo and behold, a pipe leading to our water heater burst in the upstairs and poured down through our kitchen ceiling and from there, down onto the basement. After swimming our way through buckets, turning off the water main and sopping up the water in the kitchen, we quickly pulled up Yelp to search for 1.) a plumber and 2.) a restoration business to save us from further, long term damage. By 8:30 AM that same morning, Corbin arrived to save the day. His communication was professional and educational from start to finish. He was able to take a less than fun situation and turn it into a palatable experience. I hope I don't have to see Corbin for quite some time under these circumstances but if you're looking for a swift, clean and professional crew to save you in your time if need, look no further.

This team is exactly who you want to come fix your disaster!…read more We woke up in the middle of the night to a kitchen with a torrential downpour coming from a busted hot water pipe on the floor above. By 8:30am Corbin and crew were already at our house with diagnostic equipment and a water damage mitigation plan. He was extremely patient to explain the whole process, start to finish, and even helped us understand the steps to filing an insurance claim. His team worked weekend days to get the work done quickly, and 4 days after we woke up to a kitchen waterfall we were all dry again. Of course, parts of our kitchen had to be removed and demolished to get all the air-moving equipment access to dry out the walls, but even the contractors coming to patch everything back up were impressed with how careful the Restorex team was to only demolish what was necessary to carry out their mitigation plans. So happy we found Restorex when we were up a creek without a paddle!

I want to start off by saying that this company totally sucks and are a bunch good talking…read moresalespeople. After somewhat finishing the initial clean up of the basement flood, they (Drew) gave several good talks about how he was going to help us fast in the process of getting our basement back to new since we were good people, blah blah blah. That NEVER happened. We would call/text him on when we could get started on the remodel started and either he would not get back to us or it would take several days, he was out of town etc. Finally, came out after well over a month of the basement flood and said he was so busy he would be up most of the night doing computer work and would get our final estimate and would send it to us that night or next day, well we NEVER received it, nor did they EVER get back to us until 6 weeks later when they wanted their money for the water restoration!! Needless to say we would NEVER recommend this company for any services, very unprofessional and work is lacking any type of urgency until they wanted their money. Also, left 2 pumps at our house and a dehumidifier that the company didn't even know they had left at our home for weeks. They definitely need to do better!! Sincerely a very unhappy customer.

Stan Wilson the owner is nothing but a fraud and thief. he takes marbles in sock to all soft metal…read more bends shingles to simulate wind damage. also rips shingles up. tarps roofs that don't need. creates water damage inside home to gut interior floor drywall cabinets ext for insurance claims. he gets down payments and doesn't complete projects leaving customers without finished home for months on end doesn't pay his employees. he lied to a pastor and said there was mold in entire roof and re moved all decking and insulation for no reason costing the churches fellowship huge money. and then didn't complete the job. At least 10 different jobs he didn't complete and got paid all in one years time he deserves to be in jail for insurance fraud. Do not use Elite Restoration located at 45 main st on Southport and Madison behind longs donuts.

Joe the owner showed up right on time. Joe was personable, and…read more respectful of my property. My carper looks wonderful ! I would recommend this company, and will use them again. 06 2026 Marlon P.

The owner is nice and got out some spots in our carpet that have been there forever and were not…read moreable to be removed by other methods. I would definitely recommend setting an appointment up with them.

Very prompt very responsive I have not done the project yet as we have had some family problems…read morecome up but will consider them for any project I would have.

From the owner: You're looking for a partner who understands your vision and can bring it to life. At BKG…read moreProperties, we pride ourselves on our excellent communication and time management, ensuring your project runs smoothly. Our family-owned business has been in the industry for over 20 years, offering free estimates and a commitment to quality in Greenwood, Carmel and surrounding areas. We specialize in full-service home improvement services that make your ideas a reality. Imagine the satisfaction of seeing your dream home come to life.

Tree fell on my roof during storm, hays came out quickly and did temporary repairs and cleaned up…read moretree debree!

I am rating Hays and Sons 2 stars for just a few specific reasons. I had a sewer back up with water…read moredamage in an upstairs bathroom and basement. The remediation team arrived, assessed, and brought out huge heater/dehumidifiers to dry things out. What was supposed to take 7-10 days took over 5 WEEKS. Nothing else was tried during this time. Since the flooring was being replaced anyway ... I'm not sure why it mattered. No instructions were provided to prevent heat related damage. Daily texts but very short work days (arriving at 1 pm leaving at 3 pm). It was very much overpromised and underdelivered. No estimates were provided until I received the final bill either. Rating less than 1 star. Enter the reconstruction team. Jon was great about communication, setting expectations, and overdelivering. Rating 4 stars. Would have been a 5 except he never really addressed the secondary damage to my bathroom vanity due to the prolonged intense heat used to dry out ceramic tile. Follow up - I messaged the GM about my concerns before going public Within 24 hours I received calls from both remediation and reconstruction managers. Their follow up included assuring me they had talked to the crews for training purposes. No indication of activity to fix the vanity. No indication of fixing cosmetic issues I reported in the basement. Have to say ... I wanted to be satisfied with the ways things were resolved. Unfortunately my last two emails have gone unanswered.