I made an appointment online. The Duct Squad replied by email scheduling my appointment for this…read moremorning. I heard nothing further, so emailed last night to confirm the appointment. I had made a arrangements for a friend to be at my house in the window given to me by The Duct Squad. 40 minutes before the window, I spoke with Simon, who told me he was going to wait a couple of hours to "see if the weather got better" before coming to do the job. I'm certainly able to get to my job this morning, and I expected the same of him. It was quite obvious that he hadn't reviewed the information I had provided. I decided to terminate the engagement with the Duct Squad, and will find a more reliable company to work with.

We were referred to the Duct Squad by friends who had recently had their ducts and dryer vents…read morecleaned by this company. They were so pleased by the efficiency, ease, speed and cleanliness of the Duct Squad's work. So were we! The price was reasonable and the service was great. We enthusiastically applaud this company for a job well done. We are very satisfied customers and will use them again.

Looking good!!! Always quick and professional. Very great work and would def recommend.read more

We needed a quote for mold remediation before making a counteroffer on a house, and our inspector…read morerecommended AdvantaClean. I called the AdvantaClean South Suburban Indianapolis team and Victor actually went down to the house the same day and e-mailed a quote the following day. I also received a complete explanation of the process that would be used and the scope of the work, the material safety data sheets on the chemicals, and "Five Mold Myths" which really helped put the whole mold issue in perspective ("it's not the next asbestos"). The team answered all my questions, always returning phone calls in a prompt and courteous manner. As they did the remediation, they explained things step by step, and even though it was miserably hot I never heard one complaint. Between the heat and the old part of the crawlspace the job took longer than anticipated, but they never cut corners or rushed to get done - in fact, they had to come back the next day to finish because they wanted to make sure it was done properly. They worked hard, did a very thorough job, cleaned everything up, and the bonus was how polite and considerate they were. I would highly recommend this team!

We love working with HomeSense Heating and Cooling. I have been a customer of theirs for over a…read moredecade. I always feel that they are giving us honest information and appreciate all of the communication touch points from booking to when the technician is arriving and follow-up after the visit. We've been lucky enough to have Darren for most of our visits and he always puts my mind at ease. We also are signed up for their annual membership, where they come twice a year to tune up our air conditioner and furnace when the seasons change. It's reasonably priced at $99 and helps keep us on schedule and everything operating smoothly. If you're on the hunt for a heating and cooling business, I highly recommend them.

I called the company to discuss an issue I had with the technician who came to perform a seasonal…read moretune-up. During the appointment, the technician told me that cleaning the flame sensor would cost extra, even though I believed it was part of the tune-up service. When I questioned it, he then said he would go ahead and clean it at no charge, and the process took only a few minutes. When I called afterward to clarify why this happened, I spoke with the owners. Unfortunately, the conversation was difficult -- I felt talked over, and the responses came across as defensive. I did not feel that my concerns about the service or the upsell attempt were listened to or addressed. Based on my experience, I would recommend that others consider this factor when choosing a service provider.

Very happy with my service! The company was able to schedule me for next-day air duct cleaning,…read moretechnicians showed up on time and completed the service within two hours. Sam was great and very courteous! Would definitely call again.

My workplace hired this company for duct cleaning. We have been getting our ducts cleaned every 2…read moreyears for a decade now and this is by far the best job we've had done. There were 3 men that showed for the entire week. One who worked the equipment in the ceiling, one who worked the equipment on the ground and a younger man who went behind and cleaned the vents and returns. From my perspective, this is the most thorough any company has cleaned our vents. Not only did they vacuum out the ducts, they covered the vents prior, so debris would not come flying out and make a mess (which no other company had done). Then they followed with vacuuming the exterior of the exhaust vents and then used a spray cleaner to clean the exterior of all the vents and returns. They may have even done more, but being a commercial job, I didn't follow them around and see all that they did. I also did not have any personal interaction with them. But I can say, the vents in our 35 year old building have never been cleaner, and they didn't make a mess while doing their job either. Even though they may seem higher priced than other companies, you definitely get what you pay for. And Alpine does an excellent job! Definitely hire Alpine for your residential and commercial needs.

Our fireplace chimney was leaking every time it rained. We use Mad Hatter when we have our chimney…read morecleaned, about every 5 years. They came out and did an estimate. About a week later did the repair. So far no more leaks in the chimney. I thought they were a little expensive, but I know they've been in business for years so they should know what they are doing. Tech wore his mask when I spoke to him. He did the work and I didn't have to be around. Paid once done over the phone.

Very happy with the customer service. Requested an estimate. It was written out and explained…read morethoroughly even photos of the chimney's and given explanation on what was and wasn't needed. Given options on how to fix one chimney and explained how to operate the newer fireplace. Hired on the spot and having them return in a few weeks to complete the requested work. This is a lost art, grateful to have professionals in this line of work gives us peace of mind when using the fireplace.

Amazing! Super easy to schedule an appointment online. They text you when they're on the way - in…read moreour case, Steve was able to come a couple of hours early. We'd never had our dryer vent serviced and Steve was quick to point out that ours was not up to code and actually a bad fire hazard. He was able to replace everything during his visit, giving us immense peace of mind. Would highly recommend to any homeowner!

They offer a better price than the competition. Overall, the technician did a good job. He was…read morenice, patient and knowledgeable. He replaced my old dryer vent with a dryer vent that is a big improvement. I'm removing a star though because the dryer hose came off during my first load in the dryer after he was done. The staff was very nice when I called them about the disconnected hose. They went above and beyond to make sure the hose was fixed as soon as possible. The technician fixed the issue the next morning. Also, part of their service is to clean behind the washer and dryer and this technician did not do that. He left the area dirty.