Nikos is a very personable and warm sales person. He is quite knowledgeable about everything…read moreYamaha. He let me look around and try out the pianos and offered helpful suggestions. Honest business and great customer service. Thanks Nikos!

I had two of my pianos tuned and cleaned by Faust. Their piano tech was friendly and knowledgeable…read more I have used many other piano tuners but was happy with the service that they provided. I'm giving Faust 4 stars because of the lack of flexibility with their schedule. I work during the week and they don't have any weekend appointments available.

Amadeus Piano is exceptional in piano restoration and their knowledge and expertise of pianos…read more Yury is a gem and an artist at renovation. They are trustworthy, helpful, kind and the best at what they do. If you are looking to buy a piano or would like to refurbish an older piano, don't bother to look any further. They took my Baldwin Baby Grand and made it better than new. They refinished the mahogany cabinet to its original sheen and glory and replaced the tuning pins, hammers and pins. See photo below. Amadeus Piano is incredible. I cannot say enough good things about them.

One of the best companies we dealt with by far! They came all the way to Southbury to help us move…read morea baby grand into a trailer. The very next day that we called them. Brought everything that was needed and even helped us move a couch. Extremely nice and fair prices too!!

Sam, the manager there and V.P. of Sales & Marketing for the whole company, is amazing. Super…read morefriendly, honest, low-key, and no pressure. He has also done wonderful things for the community, including hosting annual piano competitions, fundraiser events, and offering opportunities for teachers to book his space for recitals.

This was our first visit to Melville's Faust Piano store located in a small strip mall on a busy…read moreBroad Hollow Road. The only reason we were visiting this location is because our children were having a recital in their downstairs showroom. From what I read, they are the largest piano store to offer Yamaha Fazioli Bechstein and Bosendorfer pianos. In addition, one would find many used restored Steinway pianos. They seem to sponsor many events which include children recitals, classical piano, concerts jazz concerts, and many other events. Personally I see this has a wonderful marketing concept that surely provides visibility to this popular piano store chain.

This is the piano prior to delivery. It came back in the same condition it left in. Untuned and…read morePlayer still broken.

It's hard to put into words an experience that goes so above and beyond great. Camille held my hand…read moreevery step of the way, buying my first piano. She was patient, warm, and honest. I did not feel pressured or up-sold. It was a small purchase, compared to many larger pianos they sell I know - but it was big purchase for me. I felt valued and like a top of the list client with Camille. I'm looking forward to working with them again next time, when it's time to trade-up. Thank you, again, Camille! You all rock. Love my Hardman! *Also: this entire process happened remotely! sight unseen in quarantine*

What a perfect piano purchase experience. I accompanied my friend to buy a piano. She found Prosper…read morePianos and now she is a proud owner of a magnificent piano. Isaac was so helpful in helping her find her dream piano.

I can't imagine a better experience than buying a piano from Isaac at Prosper Pianos. I reached out…read moreon a whim after seeing a post about the business. Though we've wanted a piano for years, we had looked only casually before being struck by Isaac's philosophy: taking pianos and touching them up or even restoring them to sell to people across a wide range of budgets and skill levels. When I reached out, Isaac responded promptly, and we had a long conversation assessing what we were looking for in a piano. When we went to his shop, he explained the origin of the pianos he had and what made each different. He graciously let us try everything from a Baldwin spinet to a beautiful late-1800s Steinway (which he knew was NOT in our price range!). We ultimately settled on a warm Charles Walter upright, made by a smaller American company we hadn't been familiar with but that - - besides making great pianos - - has business values we appreciate as a bonus. The piano movers Isaac works with are excellent: they arrived promptly and carefully navigated the piano up several steps through a narrow entrance, in and out within fifteen minutes. Now we're beyond excited to have this beautiful piano sitting in our living room and highly recommend Isaac and Prosper Pianos.

Great experience purchasing my next piano thru Caruso Piano Gallery in New London, CT I could not…read morefind what I was looking for locally, so I began my online research and found it at Caruso. For the first time in my life I would consider purchasing a refurbished 1974 Yamaha 48" U1 Black Satin piano 1900 miles away. WOW. I wasn't sure I could do this, but proceeded after reading many great reviews and the four star reconditioning service with 21 point certification offered by Caruso. This included full cabinet restoration as well in black satin. And, after visiting with Richard Caruso thru phone calls and emails, I was sent a video demonstration made by one of their pianist of two I could choose from. I also chose the Piano Life Saver (humidity control) system to be installed by Caruso as well. So, my choice was made, the LS system installed and piano prepped for shipping. Thus, we started the process of long-haul from New London, CT to Denver, CO. After a delay in trucking service availability from New London to its first destination in Kentucky, the Caruso company decided to deliver a load there themselves. Once in Kentucky, my piano was in storage for a short while before it began its journey to Denver. Once in Denver, Caruso suggested delivery to my city of Colorado Springs using Keyboard Carriers. Working with Brittany Caruso, the whole process was flawless. My piano arrived at Keyboard Carriers in perfect condition and after a short wait they were able to deliver to my home. This was an experience that I would do again and I highly recommend working with the Caruso family. Thank you, CPG! My journey began on June 6, 2022 with delivery to my home on August 2, 2022 (not bad at all for a Summer delivery with long-haul shortages) Photos of my new beauty are below.

Purchasing a piano is, for most people, a once in a lifetime occurrence. So it becomes even more…read moreimportant that the store that you make this buying decision meets all of your needs- an adequate inventory of a variety of pianos, knowledgeable and professional sales staff, and a reputation for years of quality sales and service. Caruso's Piano Gallery meets all of the above criteria! Caruso's has a nice inventory of pianos, both uprights and grands. And most major brands are represented- Steinway, Yamaha, Bosendorfer, Baldwin, etc. They have both new and pre-owned models. The showroom is nicely laid out, and encourages you to sit down and try the pianos out. The sales people are attentive but not intrusive- if you ask for assistance they are more than happy to help, but if you wish to be left alone to experiment, they are just as glad to do that also. They are knowledgeable on the idiosyncrasies of the piano brands, but encourage you to decide which piano suits your taste the best. Pricing is competitive- in fact, it appears that their prices are better than some other stores. They offer financing and flexible payment options. Local delivery is included in the price, and delivery can be scheduled for as little as a few days out. I highly recommend Caruso's if you are looking for a piano. You can be assured that you will receive great service, as well as a great piano!

Tom was so prompt getting back to me right away and recommending Greg Cole to do the timing as I…read morethought I needed a big repair done from a recent move before I had the piano tuned. Greg was also prompt-fit me right into his schedule and even showed up early at my request. He quickly and easily fixed what I feared would be a big job and then expertly tuned the piano back to perfect pitch!

The best. Tom is not only an excellent tuner - highly skilled, precise, thorough, and efficient -…read morebut also deeply knowledgeable about piano mechanics, construction, and history. I greatly enjoyed our conversation as he set to work. He completed his standard twice-over tuning in good time. Our piano sounds better than ever.

Greg is extremely knowledgeable about pianos and is a very talented piano tuner…read more I will be using his services in the future. He tuned my grand piano perfectly and she sounded so beautiful at my Very Merry Christmas Party.

When I saw how much business Greg has caring for Bosendorfer pianos, my expectations were very…read morehigh. He has easily met, even exceeded, my expectations. He is exceptionally meticulous, and working with my notoriously difficult to tune Steinway upright, he spent far more time than any other tuner I have used, insisting on getting it just so. He is very thoughtful and personable. I recommend Greg without reservation.