Recently purchased a lovely Schimmel piano from Forte Piano…read more Excellent experience. They went out of their way to make sure I was totally comfortable with both the instrument and the price. Dena is extremely knowledgeable about both the piano industry and the pros and cons of each type of piano. Guy was very helpful as well The after purchase technical tuning by James was scheduled promptly and was thorough and professional Really spent time on making sure piano was tuned to top voice And it was at no additional cost! Highly Recommend Forte!

Excellent experience overall! We went to the store without a firm idea of what we wanted. Stanislav…read morespent over an hour with us, explaining the benefits of different options. We ended up purchasing Kawai Upright Piano, and are very very happy! I will certainly recommend FPMC to anyone looking to get a piano!

One of the most unethical guys out there scamming customers. When my wife called Mr. Xu for a piano…read moretune up, he said that the fee would be $85. After he came to our house, he made up all different excuses that my piano was old and unserviceable because it hasn't been tuned in years. He demanded $170 from my wife. Since I was not home, my wife obliged, paying him double the amount of what Mr. Xu had agreed on the phone. This is gross and disgusting for people like Mr. Xu to make customer morally committed and shell out double amount of the agreed upon quote. We would have been okay if he indicated on the phone that $85 for piano that has been regularly serviced and for 30 minutes of tuning. In the end, he only spent 30 minutes and still charged us $170 because we have an old piano. Typical bait and switch and I would strongly urge people to stay away from this shop. When I called him and trying to get to the bottom of the story, he screamed at me and saying that I do not know what I am talking about. Nice try, $170 for a 30 minutes of tuning and storytelling.

OK I am a very picky customer, I admit it. I have OCD and I can't help it. But my experience with…read moreNew York Piano City has been wonderful. I found one little imperfection (a small scratch) on my piano after it was delivered, I wasn't sure it was from my dog or the movers. I called the store and ask if they can do anything about it. (I really wasn't hoping for any compensation as I purchased the piano 3 weeks after I found that little scratch). Not only that they send over a technician to check the piano right away, they also offered different discount options for me to choose from. THEY ARE AMAZING

I can't say enough good things about my experience at The Music Shop, and especially about my…read moreinstructor, Dave Wheeler. I'm a 72-year-old saxophonist who picked up the saxophone for the very first time after retiring from a 40-year career in biochemistry spanning academia and research. So yes, I came in knowing enzymes better than eighth notes. Dave has been an absolute gift. He brings a deep well of music theory knowledge, practical musicianship, and real-world experience to every lesson. More importantly, he has remarkable patience and creativity. He listens carefully, identifies where I'm struggling, and then designs clear, effective strategies that make practice both productive and enjoyable between lessons. What I especially value is that Dave doesn't teach from a script. He adapts to the student in front of him--age, background, learning style, and goals included. Thanks to his guidance, I've made steady progress, gained confidence, and genuinely look forward to practicing and improving. If you're considering lessons at The Music Shop -- whether you're 08 or 78 -- I can't recommend Dave Wheeler highly enough. He's the real deal. -- Michael Van Allen, student https://www.linkedin.com/in/michaelavanallen/

I'm sharing my experience to help others make an informed decision…read more I brought in a ~1-year-old student flute (purchased on the West Coast) for what I now know were minor adjustments. At the time, I followed the technician's recommendation for a full COA. When the instrument was returned, it played essentially the same as when I dropped it off. I brought it back a second time. It came back slightly improved, but still not properly adjusted. A few weeks later, I visited an independent flute technician in Brooklyn. He immediately identified the issues, charged nearly half the cost, spent over an hour on the instrument, and fixed it correctly. It has remained in excellent playing condition since. Based on this experience, I would not return here for service or purchase. I would strongly encourage others especially parents of student players to seek a second opinions and verify the quality of work.

I purchased a digital piano from Rockaway music a couple years ago and it's still great a great…read moreinstrument today. Andy was extremely helpful and provided excellent customer service. I couldn't recommend Rockaway Music enough

Piano shopping can be tough. How many times in your life are you out shopping for a new piano?…read more Well, it's not that different than buying a car. There are sales people who will lie right to your face to try and get you to buy and then there are honest, knowledgeable people like Andy. Apparently, he's been selling pianos for many years and he was very easy to work with. I went to his store first and then made my rounds to other local places. When faced with making a piano purchase, it's best to educate yourself. Figure out how much you want to spend and learn as much as you can about what's out there. Some stores who carry many brands often are selling "grey market" pianos or "stencil pianos". Look it up and learn the meaning of these two terms. After we did our homework and shopped around, I returned to Rockaway Music. I didn't feel like I was being misinformed there. There was no pressure and I found the environment to be less sales like than other showrooms. You can tell when someone is being sincere, or at least I feel I can. If you are shopping solely based on price and not on quality, you might feel this store is expensive. If you are more worried about getting a quality product and honest answers, you will be happy here. We bought our piano here, the delivery went smoothly. I felt very comfortable and confident purchasing our piano from this store and I would highly recommend it to anyone in the market for a piano. The added bonus, our current piano tuner does work for this store so we didn't have to choose a new tuner. If you need a great tuner, just ask me. The guy we use is the best around with many years of experience.

James has been keeping my Yamaha C5 in top condition for over 10 years. He is an expert and I…read morerecommend him to all my piano students for their instruments. Prompt, courteous and professional.

great service! Alpha Guitars is my new go to guitar shop! everything was explained to me in detail…read moreand was offered options to meet my goals! best shop. very knowledgeable

I brought Alex my P-bass for a complete set up and pick-up installation. Quality work with good…read morecommunication throughout the process.

Purchased a piano here in December and had an incredible experience with Rick. Amazing selection of…read morepianos and reasonable prices in addition to 0% financing available. Really happy with my purchase, the delivery and the tuner they recommend is incredible

Rick is extremely rude, tells prospective customers that they "are not one of their customers"…read morebecause he didn't like the fact that I wanted model numbers to research prior to purchasing. Stay as far away from this place as possible.

I've purchased two guitars here over the past few years. Both remotely because I live in…read moreCalifornia. Shopped the website then called and had a long discussions with Lou while he did in-hand descriptions of several guitars I considered. I already owned two Peerless brand guitars and know that the high quality to reasonable price ratio for the Korean made guitars is very good. Guitar n' Jazz is probably the highest sales volume dealer of Peerless guitars in the USA. Several other high quality brands also sold. After my purchase via phone call, Lou did a great job in setting up the guitars for maximum playability and putting super premium Thomastik strings on at no higher charge. Shipment time was excellent. Packaging was top notch. Of course Hard shell cases were included. Advice: Always buy a hard shell case when you purchase an instrument remotely that requires handling by Fedex / US Postal service / UPS no matter what the instrument is. I've sadly gotten several instruments over the years from other sellers shipped in double cardboard boxes that were completely destroyed upon arrival. Nobody wants fire place kindling when buying a wooden musical instrument. Even though there are several guitar shops that sell a few vintage jazz instruments within 50 miles of my home, I will always check this shop first when contemplating my next purchase. 5 Stars! Highly recommended.

I purchased a Gibson ES-175 from Guiitars 'n Jazz for a very decent price over the phone without…read morevisiting the shop. Owner Lou is honest, very easy to work with and he wanted to make sure I was happy my choice and with the purchase for all the right reasons. The guitar arrived well-packed an in perfect shape (it was advertised as "excellent" but in my opinion, it was actually closer to mint). There were a couple of issues that I felt should have been taken care of before it was sent out (it happens). Lou agreed and he was quick to make amends. I guess that's why it's a good idea to deal with a serious, long-time, reputable dealer who picks up the phone himself. Not sure what else you could ask for. Many thanks for making the process hassle-free, Lou; I'm seriously digging the guitar : )