Gustavo was very professional and helpful with everything I needed, and answered every question I…read morehad with knowledge and consistency. Thank you Gustavo and State Farm for your services.

Title: Customer for 41 Years Treated with Total Disrespect - Switched to Progressive and Saved…read more$1,700+ I have been a loyal State Farm customer since 1985--spanning 41 years. The minimal interactions I recently had with Brian and his staff were undoubtedly the worst customer service experiences of my entire history with the company. One of our auto policies spiked by 20%. I emailed Brian regarding what I believed was a consumer report error that State Farm received. Instead of handling it, he passed my request to an employee. I provided this employee with a specific list of questions to ask the underwriter. When we spoke again, she admitted she had only asked a single question because she forgot to write the others down. She agreed to record my questions properly and contact the underwriter a second time. Two days later, after I sent a follow-up email to Brian, he simply forwarded my request right back to the same employee. When I asked for an update, she became verbally aggressive. After a few minutes of rambling, she admitted she had lost the "sticky notes" containing my questions and was unable to follow up with th other questions. I immediately asked to speak with Brian, but as usual, he was out of the office. I ended up speaking with the office manager to try and get my answers. I have not received a call back from her, It's been 3 days. During this ordeal, I requested twice through two different employees for Brian to call me directly. He never has. This has been 4 days with no call from him. Consumers need to know that your local agent is the only person who can communicate with an underwriter about your polices. Corporate customer care cannot help you bypass a local agent's incompetence. Because of this total lack of professionalism, I moved our 3 vehicles, 2 motorcycles, and home insurance over to Progressive. By switching, our annual premium dropped from $4,600 down to $2,837. After four decades of loyalty, Brian's office lost all of our business over lost sticky notes and a complete refusal to return a phone call. Avoid this agency. As a added note I had to call State Farm customer care to cancel my polices. Customer care does not make it easy to cancel without contacting your agent, hard to do when they don't return your call.

I have known Dawn for over eight years and she is a wonderful Agent! She will make sure you have…read morethe right coverage to protect your assets. I highly recommend Dawn and Plus One Insurance.

Their credit repair service was truly impressive--quick communication, clear guidance, and…read morenoticeable results within a few weeks. They made a complicated process feel simple and manageable. I'm giving 4 stars instead of 5 just because their website had a typo on one of the pages--it didn't affect the service, but it caught my eye!

Please do not use this company, i have worked with credit repair companies a few times, instant…read moreresults, this place i never received any credit report updates in the mail but once. Six months, they did fix one dispute, and Mike has a very nasty attitude, like he's paying me for doing nothing! I normally don't leave reviews, but I'm paying you, for what? And Mike talking down on me because they haven't been working on nothing!