Not happy about the office phone service... They sent me a renewal for a car that I had traded in…read moreand I wanted to make sure that my new car was covered and the car that was traded in, had been dropped. So when I tried to call in the middle of the afternoon on a business day, the voice message tells me they are on the phone with other customers and asks me to hit 1 to leave a message or 2 to wait on hold... If there really was no option other than to leave a message, they should have have programmed the message to say so, rather than wasting my time. I wanted to wait, so I hit 2 and after 5 or so rings, it went back to the same message... I was eating at the time, so I kept trying for 30 minutes and it just continuously looped me with an obviously invalid choice. After several attempts, the system just hung up on me. If there is no option to hold - Just tell us, rather than giving us a false choice that is going to make some of us keep trying in order to get our business taken care of.

Extremely incompetent.... our agent Jennifer has been a financial nightmare. Several requests, via…read morephone and in person to update contact info resulted in our policies being cancelled not once but twice. The first was caught before damages to our bank account with DMV. The second was not resulting in DMV fines of $3,500. Mysteriously almost 2mos later, Jennifer obtained the correct contact info when she wasn't paid for our policies. Her refusal to correct her costly negligent has resulted in us taking our insurance needs elsewhere. Avoid this agency!!!!

Great customer service, they always go above and beyond to help me with my insurance needs. Thank…read moreyou!

Jesse and Skyeler answered all my questions with knowledge and my best interest at hand. They were…read moreable to offer me better prices with vehicles, home and motorcycle for added "bundle" savings. The phone is always answered or calls returned. Would definitely recommend this location. Still active member for years now.

Gustavo was very professional and helpful with everything I needed, and answered every question I…read morehad with knowledge and consistency. Thank you Gustavo and State Farm for your services.

Title: Customer for 41 Years Treated with Total Disrespect - Switched to Progressive and Saved…read more$1,700+ I have been a loyal State Farm customer since 1985--spanning 41 years. The minimal interactions I recently had with Brian and his staff were undoubtedly the worst customer service experiences of my entire history with the company. One of our auto policies spiked by 20%. I emailed Brian regarding what I believed was a consumer report error that State Farm received. Instead of handling it, he passed my request to an employee. I provided this employee with a specific list of questions to ask the underwriter. When we spoke again, she admitted she had only asked a single question because she forgot to write the others down. She agreed to record my questions properly and contact the underwriter a second time. Two days later, after I sent a follow-up email to Brian, he simply forwarded my request right back to the same employee. When I asked for an update, she became verbally aggressive. After a few minutes of rambling, she admitted she had lost the "sticky notes" containing my questions and was unable to follow up with th other questions. I immediately asked to speak with Brian, but as usual, he was out of the office. I ended up speaking with the office manager to try and get my answers. I have not received a call back from her, It's been 3 days. During this ordeal, I requested twice through two different employees for Brian to call me directly. He never has. This has been 4 days with no call from him. Consumers need to know that your local agent is the only person who can communicate with an underwriter about your polices. Corporate customer care cannot help you bypass a local agent's incompetence. Because of this total lack of professionalism, I moved our 3 vehicles, 2 motorcycles, and home insurance over to Progressive. By switching, our annual premium dropped from $4,600 down to $2,837. After four decades of loyalty, Brian's office lost all of our business over lost sticky notes and a complete refusal to return a phone call. Avoid this agency. As a added note I had to call State Farm customer care to cancel my polices. Customer care does not make it easy to cancel without contacting your agent, hard to do when they don't return your call.

Great agent and super service! Very knowledgeable and helpful regarding not only my insurance but…read moremy investments as well. 5 stars.

From the owner: As a COUNTRY Financial® representative, I am able to help provide financial security by working…read moredirectly with individuals like you to identify your specific needs. We then offer a full range of insurance and financial products and services to help you protect what's important today, and help create a plan to point you toward a bright financial future.

Called for a quote and was connected to an older, male agent who was rude and off putting. He was…read moreasking a lot of personal information. When I inquired if it was necessary he cut me off to say "it doesn't seem like were getting along from the start". I hung up and called back to advise the secretary that due to his ill nature, they lost business. FYI, i'm a business owner so it would have been a large quote! When i spoke to another (retired) agent in town they advised his name is Albert and have confirmed he is rude to everyone and said, "i'm not sure why she keeps him on staff". Miss Weill, he cost you business with me and I'm sure with others as well. Best of luck to you.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I was born and raised on an island which afforded me a privileged childhood and a unique perspective. I use that experience every day helping provide customized insurance solutions to families and customers. Ask me how!