If you check all the HOA management companies in the area you will find that ALL MOST all of them have 3 stars or less. The one I saw with the most stars was Management Trust. I'm sure they paid people to get to that rating. I have been the Treasurer for our HOA for 13 years. In that time we have had 6 different companies. We are a small HOA with only 70 units. Management Trust cost us more $ than the other six and did the least! We have had FCCMI for over one year and they have done the most. I have found them to have the best informative, up to date computer system. It is very important for the HOA board to see the budget, checks paid, violations and all that the other things needed to insure our community is safe, keeping up with NRS regulations and still a pleasant place to live. We also have one of the lowest HOA fees in our area. After reading the complaints against this FCCMI, I feel Homeowners need to be informed as to what the duties of the Management company are! They do not tow cars, they do not tag cars. A towing company has a contract with "YOUR HOA" not with your Management Company. The rules are set by the HOA BOARD. You as a homeowner needs to go to or call in to the next meeting. If you can prove that it should not have been towed, the HOA needs to refund you. The only major complaint that I had with FCCMI was the issue their phones not being answered. That was in the first 6 or 7 months. To date, that issue has been resolved. I would suggest that the people who are complaining with bad reviews, first check your rules and regulations and if you still have a complaint--GO TO A MEETING AND LET YOUR VOICE BE HEARD. Oh, better yet, volunteer to be on the board. I am only on the board because no one one else wants to do this thankless work. Like Share read more

If you want homeowners violating the CCRS by bringing in boats, hanging garbage from the common area fascia, defying the rules and regulations by putting in dangerous Christmas ground lights that were determined to be a trip hazard and disallowed, or to park a truck in the common area that leaks oil on the brand-new asphalt, then this is the management company for you! They are the only management company we have had that does not conduct compliance walks. There is NO enforcement of the CCRS. read more

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I own a few units in Casa Vegas, managed by FCCMI, this is the worst management company I've ever had to interact with. They don't reply to emails or return calls, they don't take care of things such as roof leaks, one of my units has been damaged by a roof leak that's be happening for over a year. They try to charge owners for things that are HOA responsibility. The HOA dues are high and we get nothing for it. Every owner I know has the same opinion of them, I doubt any of the 5 star reviews here are real. read more

This review specifically is my experience with Talilah (spelling?). I've had interactions with her Twice. Once in person. Once over the phone. She is totally professional proficient and attentive. Prompt responses and updates. I'm not a fan of HOA's and their management companies HOWEVER Talilah Is an exception to this and should conduct classes for other management companies to emulate. A rarity in today's business environment. Whatever she's being paid she deserves a raise. read more

The perfect meeting of mindless bureaucracy, arrogant management, cut corners, selective communication and absence of common sense or courtesy. If you are considering purchasing a property managed under this company I advise you to keep looking. It is the only aspect of my home that I regret, but they remind me of this mistake at least once a year with some witless frustration that I'm guessing justifies a middle manager's existence. They have ignored emails, lost paperwork, laughed at questions over the phone and hung up on me at various times. This is a wholly unprofessional business and one I would not wish on my worst enemy. Genuinely the worst I've worked with in all my years in Las Vegas. read more

One of the worst HOA management companies I have ever worked with. The people who answer the phone know nothing and provide ZERO customer service and an attitude for bothering them. There is an emergency - put it in writing, with pictures and someone will get back to you within 48 hours (maybe)..... still waiting and it's been over a week. Crappy painting job by the company they hired. - Deal with it, it's not our problem, we think they did a great job. They painted my gate shut, so no one can open it. The broke my light fixture and painted the deadbolt so it no longer works. (Painting company took no responsibility either, probably a friend of Jason Kelly the CEO). Avoid this company at all costs. read more

Customer service, management service. When you call they never know anything, except have you made a payment. Zero stars.

To whom it may concern, I am writing to report an unprofessional interaction I experienced when calling your office regarding my HOA automatic payment that was not withdrawn this month. When I called to ask about my account, the customer service representative spoke to me in a rude tone, raised her voice, and began arguing with me while I was simply trying to understand what was happening with my payment. I even asked her to please calm down, but the conversation continued in the same manner. This kind of behavior is unacceptable for a company that represents and serves homeowners. Customer service should always be respectful, professional, and helpful. I am sending this message to make management aware of this experience. read more

Just returned fro M virtual meeting with Braxton from FCCMI and board members. Off to poor start as board members would not show their faces for this meeting. Speakers were muted due to questioning rules. Very poorly performance by the board and property management company. Very poor. Do not recommend this company. read more

For months, our automatic HOA payments were not being processed due to what management admitted was an internal system/account issue after transitioning to a new system. Despite multiple office visits, emails, and reassurances that the issue would be corrected, the problem continues. As homeowners, we expect professionalism, accountability, communication, and basic respect--especially when trying to keep our accounts current. FCCMI seriously needs to improve: * Customer service * Communication with homeowners * Accounting and account management practices * Staff training and professionalism My concern now is whether other homeowners may also be experiencing billing or accounting issues without realizing it. If the Sundown HOA board or community leadership sees this review, I strongly encourage them to verify that homeowner accounts are being properly managed and payments are being processed correctly. Sundown is a beautiful community, and residents deserve a management company that is handling financial matters responsibly and professionally. read more

I am a residence of a community which most recently signed up with FCCMI. And since then, I have had a lot of the problem with these people. Aside from immediately, increasing the association fee, They sent letters to the residents and wanted each one of them to pick a gate code, one for their own and one for their venders. (have you ever heard of 200 different gate code for a single gated association?) I did not want different code for my different venders I told them, to just pick one code for me or let me give it to them. They wanted to have that letter signed and mailed, which I did almost a month ago and they keep saying, that I will get it or they do not have the letter etc.... . This is over a month ago. and am still asking for it. The name of the guy that I an dealing with is James Mojica. He is rude and need attitude adjustment. He is acting like God and I am glad that he is not is a position of authority, otherwise, God knows what he would do. Anyway, I will keep asking for the code and let you know in a month as what has happened. Maybe, I should sleep in the street outside of the gate until I receive a code. read more

This place deserves zero stars!! It's always people who do not live here in the pool and security is too scary to say anything and I mean whole families!! Including homeless people who are already squatting in the condos!! Then the water get cut off often with little to no notice. I was told the emergency cut off notice was by the entry way but it wasn't!! But we will be without water until 6pm, remind you it was 11:30am when I called!! The people in the office is dumb too!! DO BETTER read more

Zero stars! These people are no more than human cockroaches, wish I could give them no star at all. Here the latest B.S. I have a roll down security shutter that I found out was installed back in 1993; 32 years ago, at least 3 other people owned the place before me. I've been living there for 6 years now all of a sudden they want me to file for a permit for the installation. Out of all the things that they could focus there attention on, all the things that could be repaired they are focused a security shutter that's been up for 3 decades. WOW read more

Avoid like a plague. If there were negative stars then that's what they would get. If you are an HOA looking for a new management company, run far away. Jason and his relative Jon are the main managers at this business, our HOA dealt with Jason (though I have heard similar stories about Jon). Jason will chose to ignore your emails, not get back to you, and when he does email back will find every way to make it anyone else's fault but his. This company didn't send out welcome packets to new homeowners, didn't send out forms to join the board, didn't send notices of meetings out in a timely manner, let the board violate their own bylaws and CC&Rs , didn't keep up with violations of homeowners, etc. His answer to anything when you call him out on his mistakes are that he will sue you personally and that you need to take night classes. This place is shady! read more

FCCMI is extremely unprofessional. I've been with them since I've had my property 2(years) and every time I speak with an associate they give an attitude. Today I spoke with an associate and apparently my HOA got moved to a different association twice without any notification to myself. I asked him for a solid number to where I could get more information and he told me to Google it. When I did a Google search there was no information available. The associate couldn't simply give me the new number to get ahold of somebody. Rather, he decided to be rude and inappropriate than just simply give me a good number. That's okay, he's probably broke and lives with his mom. Bye Felicia! When someone pays good money for services you would expect to be treated with a little bit of respect. Not this company. So disappointed. read more

Worse company I've ever seen! I live underneath a illegal short term rental Jose the manger doesn't respond to any of my emails this is ridiculous I never sighed a lease stating I'm living next door to a hotel !! Loud trashy tourists !! I'm Over it next stop is I'm going to be suing there asses !!! Maybe that will get Jose attention read more

Terrible customer service. Can never get ahold a a real person to speak with. If lucky enough to speak to a live person, they have no knowledge to assist homeowners in their own HOA!!! read more

Never use this company if you can help it! They think they're "doing a good job" of keeping people out of our complex that shouldn't be there. I have been calling and sending emails for months with pictures of shopping carts, tarps, boxes, trash bags, luggage, garbage cans, and everything else you can think of including a child's pool, that's right you read that correctly, a child's pool set up on the sidewalk outside the complex. But I pay $190 a month and I haven't had a pool in 3 1/2 years that I've been here. I can't tell you how many times I've moved a shopping cart OUT of the complex. Clothing is hanging over the wall of the complex, garbage is being thrown into the complex, but they claim NOT. Like I don't live here and see it happening and take pictures and send them monthly.... If it was my stuff nicely packed in the dips of the wall out by the sidewalk, I would get a huge fine!!!!!!!!! LOL what a world. They raise your HOA as they allow your property value to decrease. Do not buy a house that is taken care of by this company, they don't take care of anything. read more

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I have worked with FCCMI group for several years and they have always been a pleasure to work with. I have mainly worked with Jose and James and they are a dream team. They are on top of their game. Jose has been in the industry from a young age and presents himself in a very professional manner. He is also very knowledgeable about this industry and you can always learn something from him. I recommend this company if you are looking a good HOA property management company. Thank you Jose, James, and the rest of the FCCMI team for all that you do for our community. read more

It always amazes me at the depths to which customer service has sunk. Just got off the phone with Monte. I am not a fan of condescending tones, aggressive verbiage and defensive responses without a willingness to listen first and provide a substantive constructive reply. I wished him a good day and hung up. At our first HOA meeting with this company their rep consistently interrupted questions meant for our president and demonstrated a complete lack of manners and respect for our residents. Once he started raising his voice, I recognized there was no point in staying. I already wasted too much time waiting for email responses that take days if there is any at all. Either my emails go straight to the spam folder or I am being willfully ignored. Either case would not surprise me. Wasted time sitting on hold when I call. Today was just under 10 min but I did manage to get some shopping done, so not a total loss. Wasted time waiting at the desk when I am trying to pay. Wasted time and a few hairs trying to navigate a website that is broken and incomplete. In this day and age you would think a functioning website is critical. It doesn't need to be pretty just working. After writing this review I am not going to waste another minute. Until of course the next HOA meeting where I will educate my fellow residents on what a terrible decision we made using this company. Just because a company is cheaper, doesn't make it better. Do more research!! read more

Incompetence is what the I stands for in their acronym. These young adults have been left by their aging father to care for the company he built without any competence in the field of community management. It's absolutely unconscionable to think they bid on community management contracts with any truthful marketing or responses to proposal requests. They even sent an unlicensed community manager to the Commission hearing on Common Interest Communities to represent our community board. The HOA is now facing fines and restrictions on operating because FCCMI could not even file a list of board members correctly after 3 attempts. It's costing our owners money, accounting is a mess at this office, and when we ask for information as a board we are met with excuses and missing information. The first word in this review is exactly what these people represent, incompetence. read more

This is the worst property management ever..... extremely expensive and poor customer service. Can't talk to a manager or anyone that can take care of an issue!!! WORST WORST EVER!!! read more

This company took over my last management company and honestly within months quit and left us with our pools and gated not working. When called they replied there will be a new managment company next month and stopped doing their jobs while taking our money. Seriously go through another managment company read more

Giving this business even 1 star seems generous. With all of the properties I've owned this management company is by far the worst. Noe Piminto has to be the most uncooperative, and useless property assistant manager I've ever met and is unfortunately the only point of contact it seems you will be able to get into contact with. Although don't even waste your time trying to call them- they are notorious for not answering. Victor and Summer are also staff members here who are very unpleasant to deal with. So overall this property management/HOA is the biggest fraud and scam company around. I would highly recommend you do business elsewhere rather than end up like me who spends now $220 a month down the drain in HOA fees only to have poorly managed community. The current community I am in, Century Meadows, has the most raggedy roofing around which is covered under the HOA fee, however when it recently rained we discovered that the roof is in fact gone to shit and needed repairs. With no response from Noe after reacting out multiple times and more rain approaching we had to fix the damages ourself. So take it from me this business only wants to take your money, judging from the other reviews they have a habit of treating everyone like this probably because they know no one will check them. So save yourselfs and look for a different company because this one will only leave you with headaches and drama. read more

My place is in a non-fancy community that had previously been relegated to the bottom with other management companies. There has been an issue with the gate codes for the past couple of days and Vince came to my rescue. He went above and beyond what I expected and was very compassionate. I hope our BOD keeps them - they are getting stuff fixed in our community. And they were there for me when I needed help. read more

I would give them a better review but lately I have not been treated right when I call. I spoke to Summer and she has an attitude, I couldn't hear her and when I asked her to repeat the email she said it with and UGLY tone. And the second time I called she had an attitude again, before I used to call the the guys that were their before had a good attitude and always made my calls feel welcome. read more

This company is by far unprofessional and difficult to work with. The communities they manage are unmaintained. I strongly recommend that you never use this company. read more

I want to write this review about FCCMI. I am in a process of selling my unit by myself and the buyer wants to have the association rule docs. I called their office, and Vince answered my call. Normally I would need to purchase an HOA package to get their docs, but Vince emailed docs the next day, free of charge. I truly appreciate his assistance in this matter. Thank you, Vince! read more

Our home owner association had to fire PW James. FCCMI has worked hard to get our association up to date on State Of Nevada requirements. I have learned a lot about HOA management, from our many meetings. It a young, energetic office. FCCMI has really stepped up and helped us. read more

I bought a house and rented one and I had great service. I don't leave many reviews but this was a great experience !!!

Happy to see a management company actually work WITH us! I'm used to the constant leaving messages and praying for a return call within a month, not the case here. Jonathan has been great, always accessible within a reasonable amount of time. Keep it up! read more

I wish I could leave a zero star review, I called this Tuesday and spoke to the girl up front and she had the WORST customer service EVER! must be new because I've always talked to AJ and Vic and they are always nice. read more

I hired this company after two prior management companies. One that stole all of our money and the other because they were found guilty by the Real Estate Commission because that company did something wrong and lost their license. FCCMI started in May of 2015, I had high hopes they would be the management company that would make our community better. FCCMI told me they would bring the community together, yet instead have the complex feeling like they cannot breath without fear that they will get a letter of warning for something. The current President, who seems to be encouraged by the management company, drives through the community with a sign on the side of their vehicle that say they are the neighborhood watch, and a yellow light on the dash board, looking for people to give notices to. There is no community spirit, and they have divided the homeowner vs renter. So all homeowners are perfect and tenants are evil druggies. Do not recommend this management company. They also tow cars without giving notice, just grab and go. If you want a community to work together you need to bring homeowner and tenants together to work together. FCCMI does not do that. read more

As a vendor for Fccmi I have nothing but good things to say about Jose and how professional they run their business. They are very responsive and get you all the information needed. Jose is a pleasure to work with. read more