I had been managing our home for many years and was hesitant bringing on a property manager. Now that I have done so, I'm so glad to be working with Five Star Property Management and the Blue Team. Matthew and Randy from Five Star Property Management mentioned they have a philosophy of treating customers' homes like their own, and it really feels this way. I experienced some unforeseen problems with an existing tenant. The Five Star Property Management team has really taken it upon themselves to work with me through these problems which I appreciate. They were even able to surface problems with this tenant that weren't caught before. In terms of the Blue Team that I work with, Dominique and Trinity have been amazing. They are currently helping turn the home over after a challenging move out situation, and I appreciate how proactive they have been with communications and getting the home ready. I also appreciate the sense of urgency they are working with as it is not easy as a home owner to have a home sit empty. If you're even thinking about a property management company, do yourself a favor and at least have a conversation with Five Star Property Management. read more

Vonda was absolutely wonderful to work with! She was professional, responsive, and genuinely cared about helping me throughout the entire process. She took the time to explain everything, answered all of my questions, and worked hard to help resolve my move-out concerns. I truly appreciate her patience, kindness, and dedication. It's rare to find someone who goes the extra mile for their clients, and Vonda definitely did. Thank you for making a stressful situation much easier. I highly recommend Vonda and Five Star Property Management! read more

I want to take a moment to recognize the outstanding support we received from our property manager Martha Garcia. We live out of state and relied heavily on our property manager for everything. We had a recent incident that needed extensive coordination and effort with all parties involved. Martha went out of her way to help us through a very difficult and stressful situation. Her dedication and compassion showed that she truly cared for us not just as a client but actual people as homeowners. We are incredibly grateful for the excellence in customer service and care that she provided. Martha truly went above and beyond, and it made all the difference. Thank you Martha! We appreciate you! You are the best! Tifini & Mike read more

We've been with Five Star Property Management for over 5 years now, managing two of our rental properties--and I can't say enough good things about Matt and his team. Before hiring them, I tried to manage everything myself: answering late-night calls about broken appliances, chasing down late rent, dealing with excuses about why tenants couldn't pay, cleaning up after people who trashed the place, trying to coordinate repairs, screening new tenants, and constantly worrying if things were being taken care of. Since Five Star took over, all of that stress is gone. They've turned our rentals into true passive income, and it's been a night-and-day difference. They treat our properties like their own, keep everything running smoothly, and are always responsive. The management fee is absolutely worth it for the peace of mind and professionalism they provide. Highly recommend if you're tired of the headaches and want a team that truly cares! read more

I own multiple properties, and Five Star has been absolutely outstanding in their transparency, communication, customer service, and overall management of my Las Vegas property. Matt and his team are truly dedicated to being the best in the business, and it shows in everything they do. Too often, people overlook sharing positive experiences, but I can't recommend them enough for consistently delivering excellence. A special shoutout and huge kudos to The Yellow Team at FSPM--Vonda has been phenomenal in assisting me. Their commitment to excellence is unmatched, and they refuse to settle for anything less. If you're looking for a property management company that goes above and beyond, Five Star Property Management is the team to trust. read more

Our rental is managed by five Starr and we had three different repairs needed over this past week. This is very much unlike us, and they were able to promptly address all three problems. Two of our problems needed immediate attention, and they made that happen even with the weekend. read more

We want to thank Tony McLain of Five Star Property Management for his professionalism, attentiveness and thoroughness in managing our property for us. Appreciate you Tony. read more

I just wanted to say that this company is top-notch. Vonda is one of the best management persons that I have dealt with in a long time. Haven't moved here from North Carolina and having several properties of my own, she is always on top of things and does her best to get any concerns that we have resolved. She is truly a jewel and is much appreciated. Thank you so much for always addressing our concerns and being a company that is top-tier. I would highly recommend anyone that I know in the area to go with this company for all your needs. read more

We have been with this property management company for 5 years now and are very happy with them!! Specifically our property manager Anthony McLain!! He is the absolute best!! He is very professional, efficient, and always responds quickly and helps fast. He gets my 5 stars all the time every time!!! read more

You have my feedback and I have loads more to provide and have done so on going to your staff during our tenancy, but the only time I've ever gotten a timely response is after a public review which apparently you feel deserved an immediate response only defending your poor service from your company without any accountability, empathy for a fully paid on time great tenants and only addressing 1 issue that I've attempted to bring to your attention off line. A call is a classier professional way to resolve issues instead of blanket statements on a review in defense which is typical behavior going through your reviews. I have a right to express my experience and warn potential tenants that although your online presence expresses five star service and experience it's most definitely not that, and there is a lot of work to be done. read more

Anthony McLain, Has been doing a great job on taking care of my rentals, he recently took over my management of my property rentals! I can tell he's very good at his job! Thank you for your service!! read more

Also posted on Google, but since Yelp seems to be taken seriously, I figured I'd post here as well. Keeping current so it doesn't get lost in the other reviews. Note: was contacted by email after my late 2024 update. I have cut and pasted the email from the owner: 'I did not realize the impact we had on you. I am sorry that the experience was so bad that you think of us each year with such disdain. I am sorry we did that to you.'. My response confirmed I had zero emotional investment thinking about this company, except keeping my review current so others are aware of issues they may face in dealing with Five Star. Review starts: My property manager retired after 10 years, so I went on the search for another management company. I hired these guys based partly on the Google reviews. Boy was that an eye opening experience. Not only were things that were initially discussed by phone incorrect, forgotten about, or just plain wrong, but also it seemed like they wanted to spend my money on repairs, estimates and the like, as if it grew on trees. Specific examples: prior to renting out my vacant condo, repairs to bring it up to standards were necessary. These repairs were originally estimated at over $3000, which was ridiculous, given what was actually needed. A supplementary estimate from another company came in just over $1100, for exactly the same items. Quite the difference, but their initial reaction to the first estimate was just to ask for my authorization to complete the repairs as estimated, not obtain a second estimate to confirm the repair amounts. There was also a plumbing issue, that necessitated a trip out to the same condo for a repair estimate. The estimate was provided, but at a cost of $125, just for the estimate. I don't know of ANY company I've ever dealt with [and I've owned rental properties since the 90's] that hires professionals that don't give free estimates. But it wasn't Five Star's money, so I guess it was all fine by them. There are numerous other issues, but I'll let you find out for yourself if you decide to deal with them. The one positive thing, was they let me out of my 1 year contract at no penalty after 6 months to hire another company. They did send MOST of my money that they were holding to the new company in a timely manner, including the security deposits, and most of the reserves [they ended up deducting that $125 for the previously mentioned estimate when they forwarded the funds]. They did not, however, send the garage remote, and I ended up having to pay to break into my own garage and have a new remote programmed. When the new property management company confronted Five Star about this, they had no idea what had happened to the remote, nor why it wasn't sent with the documents and deposits. In fairness, I was going to leave a 1 star review prior to the cash transfer issue, it did not affect my perception of them whatsoever, it just confirmed it. You take your chances if you deal with this company, but I'll leave it you you. read more

Anthony (Tony) McLain is hands down THE BEST property manager...bar none! He is quick to respond, always thorough, and his follow-up is fantastic. He is genuine and that's not easy to find in Las Vegas. He never backs down from the hard conversations that he has had to have on my behalf and I can't tell you how much we have appreciated him over the years. He is true to his job and his work ethic is top notch. If you ever want a property manager that will have your back, Tony is your guy! I wish I could give him more stars, because he ABSOLUTELY deserves more!!!! read more

I had an issue with the AC recently and there were some delays due to home warranty however, once I expressed my concerns Tony, he was able to communicate with the owner to get the issue rectified in a timely manner read more

Appreciate the company and Anthony McLain being in charge as our property manager. Always accessible and stays on top of everything for us. Much appreciated!! read more

Amazing and so happy to have y'all as my property manager And so excited for my new house read more

I found a rental property through Five Star. The rental process was all online, which was convenient for me. They were also helpful in trying to find an accomodation for my fish tank, which is larger than what the lease allows. read more

Amazing experience. Brenda and azury gave me the five star experience for move in . I recommend them for anyone looking for a new home . They treat you well here read more

Amazing service and they were very quick to give us all the information we needed. Within 1 week we had seen the property, signed our paperwork, and moved into our new home. The amazing help with prices and breakdowns made the process so easy and I recommend going through them for your housing needs. read more

Fast and great service. Approved in a timely manner and provided us with everything we needed.

I travel around the world for work and constantly find myself in different time zones. That makes owning a rental property in Las Vegas challenging at times. Communications with other companies were often delayed multiple days as they waited for the simplest of approvals. I once sent a dozen emails over the course of 7 days just to get a plumber to provide an estimate! I just wanted it fixed! That's where Matt and his team really shine. They use common sense and handle basic problems in order to keep my properties occupied and most importantly- making me money! I've also used Matt to complete a handful of real estate transactions including purchasing and listing several rentals, and also speculating on commercial lots. The nice thing about working with a company like Five Star is that they're big enough to handle different types of transactions but not so big that they forget your name. Even though I may be 14 time zones and 1000's of miles away, it feels like I'm in Vegas thanks to Matt and his team! (Please excuse any typos as I'm very jet lagged) read more

One of the best management companies I have had, and I have had a few. The run their business effectively.

This was the worst customer service. I would highly not recommend this companies business. My boyfriend and I applied for a home and we had a terrible experience. There was no communication, we had to reach out to get any response or answer from them. Azury was absolutely the worst to work with she mislead the situation, did not contact us and straight was no help at all. We were willing to pay a full year of rent and our background was good. They had no distinct reason as to why we didn't get it. Furthermore, this felt like more of a discriminatory experience. Completely unprofessional. read more

Five star property management was very responsive and helpful during the renting process! Brenda explained the process and all the things needed very well and answered all of my questions in a timely and efficient manner. Thank you! read more

Upon buying the property, I was given 5 Star's information. I spoke with the agent and although it took a bit of time, partially my own misunderstanding of what I needed to do but it took a bit longer to get it listed than I would have liked. Once everything was done and the property was listed, my next communication was a bill for over $800 for damage to my property!! There was a break in. I was never told about this prior to getting the bill. I had to request a police report and I had to insist that the HOA be notified!! Extremely unprofessional and uncaring for me and the community the property was in. I can't speak for anyone else but myself and my experience with this company. They treated me very unprofessionally. Maybe you will have different results from this company. But if you don't you were warned. read more

Brenda was super awesome!! She was very helpful and informative. Fantastic service, very communicative.

Azury was super kind and helpful! She was super timely in helping me with what I needed!

Service has been outstanding. Always responsive and willing to go above and beyond to Answer any questions we may have had. Was a great value on for the market and excited to work with them in the future. read more

Very polite and magnificent experience! They made the process of me moving into a home very pleasent. I would definitely refer Five Star Property to my friends and family at any given time. read more

Matt, and his group deserve the name Five Star for a reason. I have maintained a work related residence in Las Vegas for the last decade of doing business there. I have had the opportunity to interact with multiple management companies during that time, and easily Five Star and their team makes the entire process the easiest & most equitable. They are easy to work with, fair, and congenial in a space where many companies are not. If you are considering working with a management company, do yourself a favor and choose the right one. Five Star would definitely be my recommendation for a successful relationship. read more

If you can do the work yourself you will be better off. The work they do is ugly and without skill. Getting in touch with someone at their office is absolutely impossible via phone or email. They are messy and sloppy and they do their work. Half-assed read more

My husband and I recently began renting our house out for the first time. We spent a lot of time doing our due diligence on property managers. We found Five Star Property Management and we're so thrilled with their services. This property management team has provided the most amazing service to us. Renting our house out came with a huge learning curve for us and they kept us informed every step of the way. The advice given to us along this journey has also been spot on. We cannot recommend Five Star Property Management more. Thank you for helping us be successful in renting our house to amazing tenants. read more

What an excellent Property Management Company. They are always in communication with us about any issues that have come up for our property. They have their vendors go out immediately when any issues arise. Whether it is a leaking pipe or a broken water heater. They are very responsive and attentive to us as owners and also the tenant. Would highly recommend this company for your property management needs. read more

Five Star Property Management was a pleasure to rent from. They were always easy to get ahold of and extremely polite. They worked with me so much and I appreciate the company and how they operate. Def take advantage of using the Carpet cleaner, it's usually always available. Keep your place nice and clean and be a good tenant. I treated the place as if it were my own because I was thankful to the owner for renting to me. I left it ready to rent when I left. It should look how it did when you moved in aside from wear and tear obviously, which I still fixed myself because I respect five star, the owner and myself. Anyone who is upset for not getting their security deposit back in these reviews probably left it a mess which is impossible bc you have to hire a cleaning company when you move out which of course you get reimbursed for. read more

The whole process was smooth, communication was great and they were really professional the whole time.

We just got our new apartment from them ,they are very helpful going through nuts and bolts what comes to paper work .We recommend very highly,Thank you! read more

I would also give zero stars if I could. I don't know where to begin with the amount of mistakes made by Matt and his team; I have countless emails of communication where Matt has apologized and vowed to do better. Numerous phone calls w my husband and me where we would give him another chance. At the end we couldn't take it anymore. A tenant refused to leave at stated time and Matt refused to take any eviction action as stated in contract that they would. Tenant finally left and 5 Star couldn't get around to getting in home for inspection for a very long time. We live out of state and couldn't get in there anytime soon but in any case we had paid for property mgmt services. We lost costly rental income due to this. It's a horrible management company and Matt you can reply however you like but remember I have all email correspondence to provide the truth. Y'all have been warned. read more

The customer service was great, answered all of our questions . We was satisfied with our new home

Brenda has been great and very helpful! Getting our keys today and looking forward to a great working relationship.

Excellent service from five star property management. Brenda was very informal throughout my whole application process, and helped guided me through everything step by step. They have a great online application process which makes it very easy to track your application process. Love working with them! read more