Has an issue with my light bulbs, when I called the rep was very snarky towards me, almost hesitant…read moreto help me with any solution.

They don't know their head from their ass. I called over…read morelooking for a Magnepull. They said they had one and then quoted me a price. 20 minutes later they said they checked the case and part of it was missing. I thanked them for checking. I called back a few moments later because I still needed a tool to finish the job. I said I needed a glowing push rod set and asked about what lengths they sell. The guy said they didn't sell anything like that. I asked if he knew what I was talking about and he laughed and said "no." I asked for someone that knew something about electrical work and he said the other guy was too busy. How do you work in an electrical supply house and not know what a push rod set is and have stuff walking out the door.

Worst customer service ever. The woman who is the receptionist put in our wrong address and our…read morewrong phone number and said that I gave her the wrong information except that she'll take responsibility for the phone number even though the address was completely wrong when I said Alice and she put in Ellis (sounds like she didn't bother checking the info to me, which she didn't). So when they went by our house, the first time they didn't have a phone number to call to even understand that it was the wrong address that she put in. I so wish I could get a hold of the owner of the company because their receptionist is absolutely horrible. It's unfortunate because they might have great services, but you can't even get their services because their receptionist is such a poor communicator, I'd fire her in a heartbeat if my company was being run like that. I told her I couldn't believe that she was trying to put a wrong address on me as if I made one up and she said that we will not be able to service your home. Also, the first time they didn't have any of the right information. the second time they canceled was because they were having car troubles.

They're a really professional and courteous service! They were fast, demolition-free, and the most…read moreaffordable option compared to other companies. They were transparent about every every step, and also offered us advice about alternatives, so they're not purely focused on landing the job, but taking care of *our* mold removal needs. We'll definitely use them if needed in the future.

Very quick to respond and fixed issue in less than an hour. Would highly recommend to anyone…read moreneeding electrical service

I had Waters Electric do a number of projects for me, small to large. They are always responsive,…read moreand address what I need in a professional manner. The office staff are wonderful. Recently, I had an electrical issue when another contractor was doing some work. They connected with Waters Electric who promptly came out so that the other contractor could proceed. Their prices are very fair, their services are excellent, and their customer service is superb. I definitely recommend them for electrical needs.

Broke my screen and called up A&K they had a screen and did so I went to get it changed. The guy…read moresaid it would take an hour and they had a cheaper screen option than the certified apple screen. I decided to get that one. I went to pick it up and he wouldn't let me see the phone before I paid in order to inspect the work. Upon payment as soon as I looked at the screen I noticed something was off. The refresh rate was way too slow and there was a noticeable lag when I swiped through my phone. There was also a substantial difference in the colors on my screen. I immediately brought it to his attention and he said "that's normal. It will still work just fine" and offered no solutions to my problems. The next day I noticed something else not quite right about the screen; it's absolutely draining my battery life on my phone. My 15 pro max used to last all day of constant use and still have battery left at the end of the day. Now if I look at a text or scroll less than 5 TikTok's it will eat 10% of my battery. As far as the speed of the repair, if you really need something fixed fast I guess I would recommend them for that. If you want a quality repair with quality parts, find someone else to do the work.

They did a fantastic job getting my phone working properly again after some malicious applications…read morewere giving me trouble. Thanks!

Awesome experience with Scott! He was professional, worked in a timely manner and was very…read morepleasant to work with. He did such a good job and saved me from another company that wanted to overcharge for the wrong job. Thank you so much!!! I will never call anyone else and am happy to support a local business!!

D&S was FANTASTIC at correctly identifying the cause of a sudden water problem we had been having…read morein one corner of our formerly dry basement and fixing it. Scott listened carefully to what I knew about the history of the our 83 year old house that we are only the 2nd owner of. The house was ahead of its time when built and had perimeter drainage tiles that emptied into a sump, which works whenever there is rain. But about a year ago we started having water come through the basement wall in the front corner of the house, but it only happened when we got a huge rain -- and only in that corner of the basement. I showed Scott pictures of when our most recent rain had flooded that area of our basement, showed him the area that had flooded and showed him the sump and the D&S guys took it from there. It turned out my assumption was wrong, and Scott verified that the problem was that the outside downspout had been diverted into an underground pipe heading away from the house and that it was plugged up. They rodded it open... the cause of the problem was identified and confirmed. They recommended abandoning that underground piping and created a new diversion outlet that is above ground and nicely hidden under our shrubbery. Last night we had a massive rainstorm, and we didn't have even a drop in the basement. We're back to having a totally dry basement again! They also sealed up some cracks between our foundation and the concrete driveway and also rodded out the other drain that was on the other front corner of our house to make sure it didn't develop a similar problem in the future. These guys are smart, know what they're doing, and are honest and friendly too. The price was very fair and I'm extremely grateful. I recommend them highly for any type of sewer work, including dealing with the sort of storm water issues I was having.

I asked Illini Home Improvements to insulate a room that is above our garage. This room was very…read morecold in the winter, and very hot in the summer. They came out and inspected what insulation I already had, and explained clearly why that insulation wasn't working. Basically, the builder had not insulated properly, either due to not knowing the proper way to insulate this type of room, or due to cutting corners. They explained to me what they would recommend, and why, and gave a firm estimate and time frame for when they could do the job. I agreed and their team showed up when they said they would, did the job, and cleaned up after themselves. They stuck to their quote even though the job took a significant amount more of insulation than expected. I was able to inspect their work via the attic, and they did exactly what they told me they would do. So far this room is warmer in the winter, but will never be as warm as the rest of the house due to being over a cold garage, and due to having inadequate heating vents. But at least the room is usable now and we can use a space heater as needed. My thanks to the team, and I'll call them again when I need something insulated. Note that despite the name of this company, they don't do EVERY kind of home improvement; this company specializes in weather-proofing/ insulation.

Had a multiple door install job for them, since the job was "too small", they recommended one of…read moretheir contractors. I was unhappy with the way the installer (his name was Chuck) handled the job. The screens were torn (not his fault), but instead of replacing them and coming back to finish the job as he said he would, he returned the broken screens to my porch about a month later with a note taped to it with a disconnected phone number. He didn't leave the packaging materials or instructions, so returning them to the company wasn't an option for me. I had to pay $90 for replacement parts, and Illini Home Improvement refused to accept responsibility for the job since the contractor was no longer employed with them. Frustrating to say the least and my doors are still not in working order.

Excellent service and friendly staff. Having them do more work for me in the future…read more They turned a nightmare situation into something that was a pleasant outcome. Thank you again.

I paid Keven to install a flue cap on my chimney. He failed to do so. It has been over a year now,…read moreand I have repeatedly called and texted him and he continues to string me along. Now, radio silence. I still do not have a cap on my chimney. Do NOT use this man's services, he is not someone of integrity. I would give zero stars if I could.

Couldnt help me. They were more concerned about a valid ID as all my mail has my address and all my…read moreother documents. I guess if I were an illegal immigrant theyd help me for sure.

We have had Dave and Harry's come out 3 times to simply adjust the locks on the door so that we…read morecould lock it both with a deadbolt and a night latch. We discovered after the second the visit that the door would not even stay closed, even without attempting to lock it. After the third visit, we found that the deadbolt would not align. When we called after the second failure, the receptionist told us that a technician would not be able to come out until late September. We did persuade them to come out that day, after many angry words, but we are still not able to lock. Somehow, the repairman got it to work before he left, but after he left we were not able to get the door closed and locked.