I haven't been an active customer for about five years but when I was, they treated me very well…read moreand the pricing was fair; I had no complaints and wish they still worked on my cars. Give them a try! They made a great impression on me and it looks like they're still doing well by making happy customers.

Called this shop to inform them that I had two missed calls from this number. Bob then states he…read moredidn't call me, and is curt and dismissive about it. Well hey great for you Bob, but this number is calling me and you should look in to that because if I'm getting these calls, who knows who else is getting them. Rather than listening to me for helpful feedback, he says "look I'm not going to spend my time fixing this." And hangs up. I get it, maybe you're having a horrible day, but you should never treat any client or caller in this manner especially when they're letting you know of a potential problem that could lead to bigger issues from people like me who have no idea why they're getting multiple calls from your business. Shouldn't you want to fix that instead of dealing with a bigger headache and aggravating people in the process? Horrible customer service, horrible business acumen and an outright miserable person as the first contact for the business. If this is how they handle their operations, I'd steer clear unless you want to risk being treated like you're not worth their time. Posting the screenshot of the missed calls from your business and reporting your phone operations to the BBB. Thanks for your help, Bob. Now carry on with your miserable life.

Don't bring your car here! BEWARE: Willoughby Hills Auto Repairs erases engine light codes. They…read moreerased codes in my car and pretended that nothing happened. But didn't deny the wrongdoing when confronted. Tim the shop owner claimed that they did a relearn afterwards. But relearn is not the same as repair! The vacuum leak problem was totally ignored and the smoke test was not done. Tim insisted that I can safely drive with a bad oxygen sensor. Glad I didn't and God Bless AAA tow truck. Another shop corrected what WHAR neglected to do. Never again am I setting my foot in this shop and don't recommend it to anyone. I guess this shop knows how to take advantage of an elderly woman. UPDATE: four months ago (May 2025), this very shop did some work on my car and requested a positive review. I said OK but am unable to post it since I reviewed before and Google won't let me do it again. The shop then sent a link to my phone and I was able to post a positive review from a different gmail address. I am buffled how WHAR even knew my another gmail that I never told them about, and what else they know about me, and how they are going to use this knowledge. IMHO this explains how many positive reviews of this shop are posted. Don't take them for granted.

Willoughby Hills Auto was beyond amazing. Extremely professional and friendly. My car broke down on…read morethe way to Buffalo and not only did they squeeze me in in the middle of the day but they got me back on the road and out the door so I didn't have to wait until Monday to pick it up. Above and beyond service.

Ron is awesome :) anytime I have an issue with any of the cars I had he fixes them for a great…read moreprice!!

Thank you Carey for the recommendation to General Automotive in Eastlake! Ron quickly made an…read moreappointment for me! Extremely reasonable prices .. I would've paid more! I couldn't get my hood open and my oil light was on! Thanks Ron for all your help!!!!! I will definitely be coming back!​

Great shop, a bit hard to find if your using Apple Maps. As the address is for the old building,…read morehowever after conversing over the phone I eventually found the shop. Correct address is 7445 Mentor Ave. Highly recommend these guys!

Very professional staff, fast service and reasonably priced. I wouldn't go anywhere else for an oil…read morechange (or more extensive repairs should the need arise).

I got quotes on all new brakes for a 2021 Subaru Crosstrek. Foreign Auto Solutions had the best…read moreprice. They were very good to work with regarding details, had by far the most flexible and customer-focused scheduling, extremely good pricing and did excellent work. Could not be happier with them! It's so hard to find a decent service company nowadays. Foreign Auto Solutions is a rare gem.

Honestly my car was running fine until I let you guys fix on it . Thinking about it now Big…read moremistake , last year you guys fix my thermostat. My vehicle has been running terrible since . Just think I gave u guys 5 stars on Google I'm going to edit it . Very disappointed and the cost to repair is ridiculous. I believe I was hustle.