I used DHL courier to ship a package from the states because the item was time sensitive. DHL is…read moreconnected to Loomis and it was they that handled the final stage. When I shipped I was quoted 3/5 days. Two days later I received notification it was going to be 13 days. They missed the delivery day and then sent a notification that it would be delivered the next day. At this point the item had been sitting in the delivery depot for five days. When the delivery did not materialize I phoned only to find out it was being held for pick up due to import fees. No notification of any kind, no instructions on where to pick up. Customer service rep just gave me a number to call which despite two long waits I have been unable to talk to anybody. My package is somewhere, I don't know where. Phone communication has been unsuccessful, as has online chat. From this point there is no doubt that when given a choice I will choose the postal service because at least they don't pretend to offer a premium service and they are much cheaper. DHL/LOOMiS- it'll get there when it gets there. Probably. Follow up, I did finally find someone who could give me information on picking up my package and when I went to the Castlegar depot the person who helped me couldn't have been nicer. Still, 20 days on what was supposed to be three and no communication, very unsatisfied

They don't deliver to where i am but every time i go in to pick something up the staff are…read moreextremely friendly and helpful, they have strange hours but the great staff makes up for it

While the drivers are awesome and get you your parts in a timely fashion and I haven't had issues…read morewith lost or damaged pieces, I do have an issue with the fact that you can't call your local depot to get shipping prices and that you can't get pricing before 9am BC time AKA 10am in Alberta. My parts need to be out well before then and I need rates. They could put the rates on the weigh bill but that seems too difficult too.

This company's drivers are constantly bringing Waybills to sign for when the item hasn't been…read moredelivered, with no idea where the package is, or when it will arrive. Dispatch is constantly confused, or totally unaware, as to what you're talking about when you call about it. They are constantly ruining or removing packing slips for some reason, which makes receiving stuff a nightmare.

We have been using the service and it's amazing service. On time, prompt, as promised and with a…read morefair price.

From the owner: Urgent Local deliveries by Electric Carread more

A great experience. Joy and the team were a pleasure to work with. They went above and beyond to…read moresort out problems as the move also involved difficult stairs, a storage unit and some parts assembly. They made it a good day.

terrible service. i have waited for them for 45 min after my work. They don't value their customers…read moreand always ask for tips by themselves for their worst service.

we loved Ty he was the absolute best. he was like our honorary father for the trip would recommendread more

Casey arrived promptly and did an exceptional job! We needed our dryer vent cleaned and when done…read morethe mess that made (as well as our fluff on the floor) was totally cleaned up. He even noticed that our hot water hose was dripping a little bit and cautioned us to monitor it. While he was here, I noticed how disgusting our ceiling vents were getting. Casey called his boss and was able to make time to clean those on the same visit. A Nu-Look was easy to book, responded quickly, arrived on time, did a great job, cleaned everything afterwards, and was very reasonably priced. I will certainly be using them for our other cleaning needs!

I was looking forward to having them clean my ducts and my dryer vent and had a very pleasant phone…read moreconversation to get my quote and set up the service. Unfortunately, nothing about the service visit was as expected, including the quoted pricing. Here is an excerpt from the email I sent to them, which went unanswered: - Originally I was quoted a discount price on the dryer vent cleaning that I was told was a greater discount than the military discount. At the completion of the service, the dryer vent discount was not offered and so I paid more for the service. - I was also told that the service would take approximately 3 hours to complete, and then was told by the technician that arrived that it take approximately 2.5 hours. He was done in 75 minutes and appeared to be in a hurry. No explanation was given as to why the work was done early. - There was dirt and debris located in every room after the technician left. I spent almost an hour vacuuming floors and furniture to clean up the mess left behind. - The brand new filter was still accumulating large pieces of dust and dirt after the service was completed. I was told the vents were completely cleaned. Disappointed to say the least....