I had been waiting for delivery of a futon mattress. The first one shipped vanished into the ether…read moreso I had been tracking this one. July 2 it arrived in Castlegar and the site said it had been given to another carrier for delivery. On July 8th the same message was posted. More than a week later, still no delivery. After repeated calls to the 1-800 number an agent said it had been given to Interline. I called numerous carriers in Castlegar, none of them were contractors for Interline. FedEx's main office must have been sick of hearing from me as I was basically told to "piss off and file a claim." I finally asked Wayfair to let FedEx know that if they didn't locate the mattress by Friday that I would like a refund. I got a phone call from FedEx Castlegar that day telling me that they had had the mattress all along, they just don't deliver to my area. I was able to give them a different delivery address and I had the item the next day. If I hadn't been trying to locate it, would it have sat in their warehouse until they could send it back as unclaimed? There is no phone number for FedEx Castlegar as they don't want to be bothered with calls. One phone call on July 2nd and I would gladly have driven the hundred miles to Castlegar to pick itup.

terrible service. i have waited for them for 45 min after my work. They don't value their customers…read moreand always ask for tips by themselves for their worst service.

we loved Ty he was the absolute best. he was like our honorary father for the trip would recommendread more

While the drivers are awesome and get you your parts in a timely fashion and I haven't had issues…read morewith lost or damaged pieces, I do have an issue with the fact that you can't call your local depot to get shipping prices and that you can't get pricing before 9am BC time AKA 10am in Alberta. My parts need to be out well before then and I need rates. They could put the rates on the weigh bill but that seems too difficult too.

This company's drivers are constantly bringing Waybills to sign for when the item hasn't been…read moredelivered, with no idea where the package is, or when it will arrive. Dispatch is constantly confused, or totally unaware, as to what you're talking about when you call about it. They are constantly ruining or removing packing slips for some reason, which makes receiving stuff a nightmare.

A great experience. Joy and the team were a pleasure to work with. They went above and beyond to…read moresort out problems as the move also involved difficult stairs, a storage unit and some parts assembly. They made it a good day.

I used DHL courier to ship a package from the states because the item was time sensitive. DHL is…read moreconnected to Loomis and it was they that handled the final stage. When I shipped I was quoted 3/5 days. Two days later I received notification it was going to be 13 days. They missed the delivery day and then sent a notification that it would be delivered the next day. At this point the item had been sitting in the delivery depot for five days. When the delivery did not materialize I phoned only to find out it was being held for pick up due to import fees. No notification of any kind, no instructions on where to pick up. Customer service rep just gave me a number to call which despite two long waits I have been unable to talk to anybody. My package is somewhere, I don't know where. Phone communication has been unsuccessful, as has online chat. From this point there is no doubt that when given a choice I will choose the postal service because at least they don't pretend to offer a premium service and they are much cheaper. DHL/LOOMiS- it'll get there when it gets there. Probably. Follow up, I did finally find someone who could give me information on picking up my package and when I went to the Castlegar depot the person who helped me couldn't have been nicer. Still, 20 days on what was supposed to be three and no communication, very unsatisfied

They don't deliver to where i am but every time i go in to pick something up the staff are…read moreextremely friendly and helpful, they have strange hours but the great staff makes up for it

Hours posted on site aren't kept/are different than what are on the door. Drag to drive to town to…read morefind them not open. Some sort of notification for packages arrival would be great. That may be more a Purolator issue.

I'm a jeweller & small business owner & had a client in Brooklyn that needed a set of rings for a…read moreceremony fast. I was happy to find an option for 2 day delivery & was willing to pay $100 for the quick delivery. Unfortunately, the person that shipped my package neglected to put my last name on the package so it's now being held at the border. I've been unable to reach anyone at Purolator or the Nelson Box Office since they are closed on the weekends. I'm extremely disappointed. Filling out the senders name seems pretty basic & spending $100 on shipping for a small business like mine is A LOT to spend for a package that will now be sitting at the border over the weekend. My client will not receive the rings for their ceremony in time which reflects very poorly on me. I'm sure it was a simple mistake but this mistake was very costly for me & has pretty severe consequences for my client. Extremely disappointed to say the least. But there's really no recourse at this point. I will definitely think twice before using their services again. Such a shame.

Casey arrived promptly and did an exceptional job! We needed our dryer vent cleaned and when done…read morethe mess that made (as well as our fluff on the floor) was totally cleaned up. He even noticed that our hot water hose was dripping a little bit and cautioned us to monitor it. While he was here, I noticed how disgusting our ceiling vents were getting. Casey called his boss and was able to make time to clean those on the same visit. A Nu-Look was easy to book, responded quickly, arrived on time, did a great job, cleaned everything afterwards, and was very reasonably priced. I will certainly be using them for our other cleaning needs!

I was looking forward to having them clean my ducts and my dryer vent and had a very pleasant phone…read moreconversation to get my quote and set up the service. Unfortunately, nothing about the service visit was as expected, including the quoted pricing. Here is an excerpt from the email I sent to them, which went unanswered: - Originally I was quoted a discount price on the dryer vent cleaning that I was told was a greater discount than the military discount. At the completion of the service, the dryer vent discount was not offered and so I paid more for the service. - I was also told that the service would take approximately 3 hours to complete, and then was told by the technician that arrived that it take approximately 2.5 hours. He was done in 75 minutes and appeared to be in a hurry. No explanation was given as to why the work was done early. - There was dirt and debris located in every room after the technician left. I spent almost an hour vacuuming floors and furniture to clean up the mess left behind. - The brand new filter was still accumulating large pieces of dust and dirt after the service was completed. I was told the vents were completely cleaned. Disappointed to say the least....