Carmela was the most helpful FedEx associate I have worked with today. I spoke to several to intercept a package and she was so knowledgeable. She gave me all the information I needed and was incredibly patient. I hope she is recognized for her great work!! read more

I would leave a 0 rating but it is not an option. They seem incapable of delivering to the destination address. No other carriers in the Durango area have this problem. read more

This facility in Henderson Co. first broke 3 THREE glass shower doors, finally I reached out to Wayfair and said NO Fedex! Now I have no control over who gets the shipment, and apparently this awful company gets a lot of business. I even spoke to a woman in Egypt who said fedex is awful there too! The shipment I'm awaiting now is 3 days late, product always arrives damaged, looks like the box was used in the war, beat to hell and the product inside also poor. Fedex has NO employees of their own, they contract out ALL deliveries, that's the place I'd look were I in charge. read more

This was one of the worst delivery experiences I've had, and it needs to be said clearly: FedEx falsely claimed a delivery attempt that never happened. This was a large item (a bed) being delivered to my daughter's new apartment. After multiple delays, the package was finally marked "out for delivery." We stayed home all day waiting. The item did not require a signature. At the end of the day, FedEx marked the package as "delivery attempted - business closed." This was being delivered to an apartment, clearly listed as a residential address. That claim makes no sense and is simply not true. There are cameras at the apartment, and no FedEx driver ever came to the property. No attempt was made. No note was left, despite their claim that one was. The "proof" photo they uploaded didn't even clearly show a door and certainly was not our location. To make matters worse, FedEx has successfully delivered other packages to this exact same address, leaving them on the porch without issue. There was nothing preventing this delivery except a failure to do the job. Because of this, my daughter went days without a bed in her new apartment, and I had to spend additional time making multiple phone calls just to get the package delivered. This was not a simple delay. This was inaccurate tracking, a false delivery claim, and a complete lack of accountability. Extremely frustrating and unacceptable. read more

We have signs posted on each side of our garage in the alley to not deliver packages there to deliver at front door and FedEx is the only delivery company that flat out refuses to deliver to our front door! Gibron was our last driver and my husband was working in the garage when Gibron stopped and placed the package right under the do not deliver here sign. I husband asked if Gibron could read and he told my husband yes but that they ignore signs and do not look at the delivery instructions! Seriously! We have complained to the delivery supervisor and it does absolutely no good! FedEx is the worst delivery company in existence! read more

As soon as your package lands in Henderson expect the worst. Delays, lost packages, drivers that don't even speak English. I was even told to go drive 40 minutes to the hub to get my package myself by fed ex customer service. Unfortunately there's no way around it stopping in Henderson. Best thing to do is if living in Adams county wherever your ordering from just make sure there's other options than fedex because Henderson will screw your order all the way up. read more

I have video of your delivery guy leaving with my package and then sending a pkg delivered notice. Pure theft.

I received a notice that my package was in Henderson( one hour from me) and it would be delivered the following day BUT it was shipped the opposite direction to Glenwood Springs???? So, just how does that happen? It's now scheduled for delivery here tomorrow but I'll just wait and see if that even happens. Not happy. read more

The people in the henderson warehouse have stole hundreds of boxes from me over the last 10 years always with the same deal damages address tag then they put a different address on it send it to colorado springs and from there it disappears. I have called in hundreds of complaints and the new fed-ex /india NOT A US COMPANEY ANY MORE Eraces all data after 7 days becouse 7 years is only a standurd us companeys have to keep. Do not trust them they are not fed-ex any more. read more

This location is a fucking joke and all of the reviews about it being a scam is true. They "delivered" my package, made a duplicate tracking number, and now my package is no where to be found. These people are a joke. FedEx is a joke. They are claiming the shipped put the wrong info, which is false as they sent me proof of the shipping label. read more

I discovered what I believe is a FedEx scam. I was scheduled for a home delivery, and they failed to deliver 3-times, claiming each time that no one was home. They simply lied. Not one attempt was made according to my Ring Doorbell and the guard shack in our gated community will confirm. I suspect when drivers get toward the end of their day, feeling a bit lazy, they claim they are attempting to deliver when really they don't even bother, then return it to the warehouse. Out of frustration, I followed a FedEx truck that came to my neighborhood but did not enter the gate. The driver sat across the street for nearly an hour, shortly thereafter, I got a notice of another failed attempt to deliver to my address. Shameful! FedEx, when it absolutely, positively "may" get there if it's convenient to the driver. read more

Again, I await my package delivery. Time frame always starts off as a 2 hr time frame, then, it states "by end of day". Thanks for being so reliable! I'm sure porch pirates love you. I don't! read more

20 years ago FedEx was It. Fast forward 20 years and you need to add sh to "it. Last month I sent a hearing aid from central Florida to Colorado. Fed ex said it would not delivered the next day, but the following day and charged me $79 to send my half ounce package. IT Actually took 4 days to get there! I was not happy for paying that much and not getting the speedy service that they once had. I wanted my money back and, of course, I call FedEx Ex and they say that I have to go to store where I sent them from to get my money back. You gessed it,, I went to the store and they told me that I had to call customer service, and around we go! The party got the hearing aids sent me a check to reimburse me and I got the check in three days using the US mail, and it cost the price of a stamp. read more

This location needs to be looked into. I'm currently dealing with 2 shipments that are in oblivion. One shipment looks like it was processed through this distribution site and resent back to the originator. Additonally, another shipment says it was out for delivery a week ago but no one knows where it is. I am looking at notifying FOX31 Problem Solvers to see if they will look into the shady practices at the FedEx Henderson CO site. read more

My package has been delayed and sitting at this location for 10 days. 3 calls to Fed Ex and 3 delivery promises that never happened.

This place is not in the package delivery business. Going on 20 days and cannot get a answer from them

As delivered...no claim accepted since I was not the shipper. Anyone need an expensive hybrid mattress that's been exposed to who knows what? read more

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Year after year, this specific location never fails to fail. No matter what address you're shipping to, they don't know how to find it, and packages will stay lost in the building long after their delivery date. Honestly can't believe FedEx hasn't cleaned house and hired new management here since this crew can never get it together. read more

I sat at home all day because the tracking number said the package was coming early and the system would bit let me sign digitally because it is having a server error. Then I just checked and now there is no delivery date. I called and the system kept saying they won't connect me to an agent. I called back one last time and said I wad returning a call. Spoke to an agent and they have no clue where my package is and they can't help me with the errors on their website or give me a number to anyone that actually knows anything. They sid I could leave a note and the driver might need it. I always have problems with FedEx. They are a horrible company. Absolutely no integrity and there is nothing anyone can do about it. read more

This FedEx branch must hire the most incompetent drivers, or there is a scam going on like I have read in other reviews. The problem is that NOBODY CARES and there is NOTHING YOU CAN DO to get them to change or improve their service. They just don't care about anything other than making money and checking off that they supposedly delivered a package when in reality, many of the drivers are just lazy and don't want to take the time to ensure your package gets to the right place. I ordered 3 packages from the same clothing company that uses FedEx as their shipper. Package #1 made it successfully to my front door/porch - score. Package #2, however, was dropped in the alley behind my house in the rocks and dirt - luckily it had not been stolen. Eventually I located it as I opened my garage to leave for work. Package #3 was marked as delivered but was nowhere on my property. I attempted to call FedEx customer service and all I got was the runaround with no way to reach an agent to tell them NO, THE PACKAGE IS NOT HERE! I DON'T CARE IF IT SAYS DELIVERED!! My daughter was nice enough to walk around the neighborhood to see if she could see packages on porches. She checked on one porch and discovered my packages were left at an entirely different house down the block! Can they read numbers? Do they know how to read a map? Or are they just incompetent or are they running a scam just to check the box saying they delivered to get their check and who gives a damn about your packages? FedEx - 1 out of 3 successful deliveries = 33%, which according to my math is an F. I have let the clothing company know that unfortunately, because they use FedEx as their shipper, I can no longer order from them because it is not worth the hassle to deal with lost items due to incompetent or thieving drivers. Oh, and by the way, this doesn't even include the package they lost 2 years ago that, to this day, has never been located and was worth over $115. At first, FedEx said my claim would not be honored and there was nothing they could do. After digging around in the maze that is the FedEx customer service department and threatening legal action, we eventually got someone to honor our claim and we received a check for the lost box. But again, the box has disappeared into the ether to this day. Do better, FedEx. Even the USPS is more reliable than you at this point. read more

Fedex is the worst!! They continue to miss pick ups at our shipping and packing store. They refuse to take responsibility for their negligence causing our store to lose money refunding shipments because of their employees negligence. We are now working on scaling FedEx services back and warning customers about using them. read more

5 days waiting for a delivery. Confirmed delivery 01/18/2025 driver does not ring doorbell 01/19/2025 another date (instructions left on windows On Original FEDEX Label. Yet another label stuck to entry door. Called so called Customer service to change to Customer Pick Up After 01/19/2025 delivery fail. Tracking Confirmed delivery to pickup location for 01/20/2025. Called Not So Customer service and the person Confirmed that package was there (Conferming address). My son went to pick the package up to no prevail (package was not there) Once again Called Not So Customer Service. With an answer with package should be There 01/21/2025. Checking on 01/21/2025 on Tracking no movement for package. 01/22/2025 Package again is on track to a Fedex holding Facility (by the end of Day) Once Again Called Not So Customer Service to Find Out Package is Once Again on Hold .(they will contact me with Delivery Updates) Is This Acceptable? 5 days in the same City? read more

Fedex is the most unreliable carrier. Our gift to the recipient is still not delivered. The package hasn't been scanned for two days. Fedex customer service by phone was no help whatsoever. The fish stinks from the head down...Terrible management. read more

This FedEx facility has driven on my standard house driveway with their huge van ripping branches off our trees. They've mis-delivered packages to the wrong address, which were NEVER recovered... complete with photos! They've even tossed deliveries over our back fence in the alley behind our house! Unbelievable poor service! read more

FedEx Ground - Photo of where they mis delivered my package! - Couriers & Delivery Services Near Me - Henderson, Colorado

awful!!! I wish my package didn't come to this location I was suppose to get a package on 5/12/24 and it didn't come yet I saw other FedEx trucks drive by on that day and even today it hasn't arrived hopefully it comes tomorrow if not im gonna be so upset. Like are they messing with peoples stuff or just the slowest people ever?? I've NEVER had issues with FedEx I wish it went to a different location this one is horrible. read more

This location keeps shipping my item 600 miles away to Olathe ks instead of shipping it to Colorado springs. This has happened multiple times and fedex customer service refuses to help me. They told me that it's normal to ship a package 600 miles away and ship it back 600 miles multiple times... delaying it by weeks instead of shipping it 60 miles to its destination. Now my item that's irreplaceable is lost because these people couldn't put it on the correct truck. I'm currently looking into filling a lawsuit. read more

The department of FedEx is absolute garbage! No accountability of the delivery process. 95% of the time my packages have been delayed by 3-5 days despite calls to the main office. Managers lack control of the process. read more

This is the 2nd time with in a month that FedEX didn't deliver a package. 1st time was in Dec, ground package, excuses is all I got. The delivery driver said she couldn't get access to the building or that I wasn't home. I work from home, and the apt buzzer goes to my phone. I got the package the next day and somehow, she could use the buzzer then! Driver was a girl w/an attitude. Now in Jan, it's an OVERNIGHT package to be delivered on Tuesday, 1/7. This has to be refrigerated. Said it sat in Memphis for 4 days due to weather. Mon, Tues, and Wed there was no "weather" issue, it was in the 40's there. Finally, it was supposed to be delivered Friday (yesterday) Same thing, The delivery driver said she/he couldn't get access to the building or that I wasn't home. This was at 5:25 pm I work until 5:30. LIARS and LAZY - that is what FedEx is Don't use them unless you like throwing money away read more

FedEx Ground - Tracking lies - Couriers & Delivery Services Near Me - Henderson, Colorado

Anytime I have anything routed through this Henderson facility, my package "disappears." First it was a fire pit and next it was an electric golf bag cart. Both with the same story that they tried to deliver (they did not-we were home all day), then they couldn't read the shipping label, then it's just gone. They'll deliver your item unless they'd rather have it themselves. Beware. read more

Wish I could give 0 stars. We're now on approximately the 20th package delivered to our neighbors instead of ours even though both addresses are clearly marked. They don't listen to this fact, they don't correct it. They don't care. They tell you to go track your package down. It's utterly ridiculous. Don't use them. read more

Exact scenario as John H's review (thankfully my package was just ammo instead of something irreplaceable). I purchased some ammo, when it gets to Henderson Colorado, it gets sent to Montana instead of 60 miles south to Colorado Springs. It comes back to Henderson, CO then lost in transit. Very suspicious to me, sounds like they have some thieves that work in their warehouse. Had to report this to the ATF and the manager I called didn't seem to care even remotely. Said they couldn't report it lost until 7 days of no scans even though this package is clearly gone. Oh well, never liked FedEx anyways. Hope you all get investigated. read more

A hidden gem really, the work is hard but your team will make it easy for your first few weeks before they let you spread your own wings. The employees and managers are usually in good spirits, the holidays get people in bad spirt but it's really cause they're working and can't see family. All in all, the past reviews do not give this place the credit it deserves. If your thinking of becoming an employee; I did despite the reviews and you see my view, don't be intimidated by the online reviews. read more

10 days and a whole bunch of automated bs! Finally after several phone tree searches and frustration I got a HUMAN. "Yes, they will make certain for a Monday am delivery". It is Monday after 5pm and it now says "end of day" again. Customer will not get there team items for the game. Same for a 2nd day air order..... I HATE THE AUTOMATED SYSTEM. YOU DON'T CARE ABOUT YOUR CUSTOMERS ANYMORE!!!!! read more

This is the second time I've had to use federal express.. terrible experience and service. If I had a option I would utilize ups. Better service better tracking. Federal express is a joke read more

Awful service!! I received an email that my FedEx was delivered today at 1:50 at about 1:52. Went to the door and nope!! No package. After trying to resolve the issue with FedEx and having them tell me repeatedly that it was delivered at 1:50, a very kind neighbor, who lives a block away, came over at 7:00 with my opened box. Her husband opened it without reading the label. Thank God for kind neighbors! Called FedEx and didn't get an apology. The rep said a manager would call me back. Still waiting!! So annoyed. read more

worst fedex facility I have ever had to deal with. Walter is rude and lies through his teeth at every chance he gets then will screw over any driver there then threaten to ding against their contract with fedex. read more

Terrible company, don't care if package gets there when promised! Always the same with Fed ex!

constantly delaying delivery. 2 day delivery now takes more than a week . Hundreds of complaints from my neighbors on next door. Only UPS is package delivery choice. read more

all the other reviews are correct. looks like some of the staff involved with this location just steal whatever they want an mark packages as "exception". then you can't even get a hold of anyone on the automated phone lines so they just continue to do this, I've had no less than a dozen packages stolen at this facility. the police need to investigate or the postal inspectors. read more

I have ordered from Sam's club online three times. The first order was received fine. I only received part of my order the last two times. Both times the tracking has said, order was damaged and sent back to shipper in Henderson, Co. There the address was changed and both times the order was sent to Woodinville, Wa instead of Cotopaxi, Co where I live. Does someone who works at the FedEx in Henderson, Co have a relative in Woodinville, WA that is getting my partial shipment for free? This is getting old!!! What is going on in Henderson, Co. ???????????????????????????????????????????????? I have also registered my dissatisfaction with Sam's Club and suggested maybe they should find a different shipper than FedEx so they are also aware of this problem!!!! read more