I have gotten my sewing machine repaired there twice. I just noticed that they sell fabric in the…read moreback room! I was not made to feel really welcome when I asked about the fabric or other sewing machine supplies. They did a great job repairing my Singer machine, I know it isn't one of the expensive models but it works great for me. But if I was a sales person I'd be engaging walk in customers with questions about their sewing projects and trying to sell them something else or offer a class that's coming up. Maybe they don't need the business?

I'd shopped at the Carpentersville location a few times and was 'helped' but never serviced…read more Engagement limited to what could only be described as transactional. No interest in my projects or the products they could provide. No interest in me. They even serviced my machine.- but when I inquired about the screw that was lost either in my sewing room or in my actual sewing machine, they couldn't tell me if it was or wasn't found. I recently decided to drop in and pick up some thread for a project I was excited about. After describing the project that potentially could use up to 50 different colors, it was met with a very less than enthusiastic 'oh'. I was directed to an amazing 50 cent a spool thread sale. I naturally started digging for every color possible. The manager started taking out threads that I 'didn't need.' I have 2 sewing embroidery combo machines, a serger and a 12 foot quilting system that resides in what used to be my living room. I assure you, I need thread. But some were for hand quilting. Now, I'll never understand hand quilting...but I do know that I've got two hands should I ever find the use for a 50 cent spool of thread. In our mostly one sided conversation, are grunts and mumbles even considered conversation? I mentioned that I had sent an email about my machine and I didn't receive a reply. Emails checked...oh...that's the other store. Does that store not answer emails? (They do not). I emailed 9/24. This visit was on 10/2. Email forwarded to the 'right' email that still hasn't received a response. Essentially being a bored house-husband that loves to sew, I set all that aside and ventured out to the Woodstock location. What sewist/embroiderer/quilter/serger bored with lots of money man wouldn't drive several towns over for the chance of getting a 50 cent spool of thread? Even if it's for hand quilting? I walk in- explain that I had been at the other store, explain why I was there, and with wonder in my eyes I stared into the blank gaze of a woman saying 'nope, no 50 cent spools of thread here.' The next 20 minutes we spent...oh..we is me and Mr Money Bags...we pull out bolts...look at patterns, compare colors....then we leave. Customers leave. That's what they do. I'm the type of customer that will tell you why I'm your customer...and why I'm not. So, I did some research. Found owner emails on the Better Business Bureau. Found it odd that the emails listed several versions of a Sewing Concepts domains - but their current 'receive only no reply' emails are sbcglobal Hmmm. Not one to back down, I'm armed with a name. So I email...again...inquiring about Lynda and or Doug Remmers. Surely they'd like to know what's going on within their walls. Would it shock any one to know that the blank gaze that I'd looked into was on the face of Lynda? I'm not sure why I left every encounter with this company feeling 'unliked'. Could be that I'm a man. Could be that I'm a gay man. Could be that I simply have a minimum expectation of consumer engagement and who I am and who I am not willing to give my money to- 50 cents spools be damned. You've been in business for a while, my thousands and thousands of dollars spent on my little hobby may not even matter to you. It clearly matters to me. And probably to customers that enjoy respect, follow through, honesty. Oh...and you'd have seen more of my money, but when I watched you order the ruler that I needed from your Amazon account...it just showed me that I can cut out the middle man. One last thing...50 cent spools sales has to be one of the stupidest decisions ....ever. Quilters buy half completed quilt tops, scraps that should be used for dog beds, and everything in between. We'd pay ...75 cents ...at least. Now, imagine if it was applied to my $50-50 cent thread spools. Maybe with the profits you could get the type of emails that have a REPLY button

I brought in a family genealogy make copies. It was about 2 inches thick and I thought it would…read morecost a fortune. They ran N the copies in a matter of minutes and it didn't cost more than $10.00.UPS EVEN PROVIDED covers for my genealogy. Nice touch and reasonable price. James Herman Hiemenz

Jackson was super helpful and really kind!!! Will always come back to this location. 10/10read more

I found this wonderful company on Yelp when I needed a very small printing job. From the time I…read morewalked into their office I felt like they really wanted to work with me and that no job was too small. They listened to my needs, sent me a proof of the job for my ok and then completed the job within a couple of days. They were very friendly and very professional. I would recommend them for any printing job you may have. It was a wonderful experience.

Service Printing is a great family run company with exceptional service. Kevin and the team have…read morebeen producing an array of quality printed materials for our business since 1999, letterhead, envelopes, forms, brochures and more. It's a pleasure working with them. Never an over-run charge. Now that's refreshing!

When we printing our wedding invitations, we quickly found out that many places could not handle…read morethe paperweight of the paper we had ordered. Minuteman Press came to the rescue. Samantha was extremely helpful. After a small mishap with our wedding envelopes, Samantha helped make it right. And they were helpful determining the right font, as well as patient with our many changes to the address list.

I run a very small business and have used Minuteman in CL for several small print advertising…read moreprojects. Each and every time I have done business with them they have done an extremely professional job and done it with a smile! The last advertising piece I just picked up was designed by Pam and SHE DID A FABULOUS JOB!!! Not only is she a talented graphic designer but she was just as pleasant and nice as can be! Samantha, the owner, is very pleasant herself and runs a very nice business. Thanks again to all!

I had an amazing experience with Minuteman Press Schaumburg. Chris, one of the owners, went above…read moreand beyond to help me with a last-minute rush order for custom T-shirts. After calling several other shops that wouldn't even consider it, Chris stepped up immediately. He ordered shirts for next-day delivery, and when they didn't arrive, he even had his wife go out to buy some so my order could still get done. That level of dedication is rare. Super friendly, solution-oriented, and truly cares about his customers. 5 stars all the way. I'd give more if I could!

If it can be done, they'll do it. They'll print on almost anything, and do far more. Promotion,…read moremailings, artwork, even 3D printing. Highly recommended.

We have used Plum Grove for everything from direct mail flyers to our SEO, and Social Media…read moreMarketing. They always hit it out of the park and if something ever goes sideways (super rare) they are quick to communicate and take responsibility which means even more to me than how good they are 99% of the other time. It is a pleasure to work with them. Thank you Peter, Kara, Sean and Kimberly!

Always a pleasure doing business with Plum Grove Printers! Everyone is very professional and…read moreknowledgeable which is why we have been using them for years and will continue to do so.

KC Creations owner, Caryn, is wonderful to work with on any project, personal or business. I have…read moreworked with Caryn for several years now, and am always very pleased with the finished products. Her prices are very fair and she is prompt on delivery. Even during the holidays, a particular busy time, she has helped me with last minute gifts with calmness and professionalism. I recommend Caryn for all embroidery needs for any occasion.

We did a last minute order for personalized matching base ball tees for my sons first birthday…read more They were very helpful and the shirts turned out great.

I've lived in the area for years and finally had a chance to make it in to think ink. Klara was…read moreawesome. She answered any and every question I had about our company shirts that were to be done . I read a few of the negative reviews and got treated with courtesy. Keep up the great work over there. They deserve 10 stars! We will b returning