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    FedEx Office Print & Ship Center

    2.4 (116 reviews)
    Closed 8:00 am - 8:00 pm

    Services - FedEx Office Print & Ship Center

    Copymaking services

    Printing

    Scanning

    1 More Service

    Shipping centers

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    The Drive that I voluntarily purchased to make things easier for Erik ( maniac associate)
    Lola A.

    On July 13, 2023 I entered the facility to do some copies for the self service portion of this location with my son. The copies for for a very important insurance claim that should've been a ordinary service. However, as I scanned the 15 pages and try to email them to myself, I was met with a problem that required an associate from over the counter to assist. Kindly requested for assistance and was met by an lazy associate name Eric N. When Eric approach the self service area and I explained my concerns, he told me "it's not my fault that the machines don't work and I can't do anything about it" given that I had already paid $25 as a preauthorization to get the service. I simply wanted to get the test done. I asked if he could possibly do it from behind the counter so that I can go and this "Eric in." This guy had a major attitude. Ignoring his negative disposition, we proceeded to the counter, in which I tried to be very kind and supportive to the associate by offering if I could buy a USB to help resolve the simple task. The only thing the associate needed to do was simply scan the documents and email them to me, which is a standard service that you could get at any copy center, especially at FedEx Kinko's. But instead the treatment and service that I receive was horrific!! Words cannot express how disappointed and offended I was to encounter a maniac who was insecure, and despite my professionalism, got upset because I asked logical questions about the service that was provided to me. The service should've only cost under $10, but Eric N. tried to charge me $26. When I politely asked to speak with a manager, he copped an attitude , and was most unhelpful. When the manager came, I calmly told him the discrepancy, which involve a service that I was paying for that have not been provided, and I was concerned about the price gouging. Before I can finish the sentence, the rude and unhelpful Eric blurted out--"Look, you need to know I am an Ex-Marine as he clinched his face, and let me directly in my eyes... Baffled and taken off guard by the comment-- I looked at the manager and asked him what did this have to do with anything? Then Eric proceeded to point his finger in my face, and said "you're ignorant"! And then I saw him physically, get into a stance to fight me as a woman on the other side of the counter! Confused and offended by this I told him his mother was ignorant. Then my son told Eric not to talk to his mother that way in to address him, and then Eric told us that he would "I'll beat your ass too" and tried to rush us from behind the counter. At this point, I went into my fight or flight mode, and automatically prepared defend myself, and NOT afraid of this COWARD! Two other associates had to restrain Eric in and take him to the back of the store to cool off. I'm still not sure what was his reason of becoming upset, maybe because he was short, and we were tall and African-American he felt intimidated. All I know is these stereotypical micro-aggressions that displayed against African-Americans must stop! I was called "ignorant" for no reason, and despite me having three advanced degrees, and being a professional, I realized quickly that this was more of a racist and bigotry experience. There is absolutely no reason why this male felt it necessary to physically challenged me and it had to be because he was intimidated by my intellectual and polite of reasoning to question the services that I didn't receive. This guy is a maniac and if he served in the military, he must've been dishonorably discharged. Maybe Erick N. likes to beat on women, or his own wife or girlfriend...or he's got some type of inferiority complex. None of this is my problem! Nonetheless, this person should not be serving the public and is a "ticking time bomb waiting to explode," and shouldn't be working with the public!!!! In addition, I was beyond disappointment with the response of the manager on Duty, who seem to be unapologetic about his associates behavior, when I ask Desmond, if he would like his wife to be treated in this manner, he said no. So why would you have someone like this working with the public if they display such aggression towards customers? The public humiliation and embarrassment that I faced in front of my family and other customers that were in the store. It was absolutely ridiculous all because of being black . Unfortunately, I would like to say that this was an isolated incident, but I've been into the store, and I observed other customers of color being mistreated over the years by other associates within a store. It is a very bad place to go to get anything done, and you can barely avoid being targeted, even when you have done nothing wrong needs to be treated in this manner.

    FedEx Passport

    It was a great quick fast experience. Demone B was able to assist me with my passport needs while he was helping someone else at the same time. Was able to get both of us in and out fast and with a good attitude very knowledgeable and efficient.

    Jennifer W.

    Color me impressed. I am used to being treated like dirt when I go into any of these shipping/receiving places like UPS or FedEx. When I walked in here I honestly felt like EVERYONE was there to help me. The store was packed, but no one seemed irritated. The employees were laughing and talking to all the customers, several customers had even started talking to each other while they waited. I just needed to mail off a DVR back to DirecTV (hate them) and was in such a sour mood, but just being in the place cheered me up. On top of that when an employee behind the counter saw me holding the big box he asked the customer he was working with if he could help me and then rushed around the counter to take the box from me, confirmed I just needed to mail it, and then said "That's all you have to do! We'll take care of the rest. Have a great day!". After I stood in shock for a few moments I left a million times happier than I walked in. Honestly, there must be some parallel customer-service oriented universe surrounding this FedEx because they are one of a kind. The one by my office SUCKS, I'm going to go here from now on. In fact, now that I've finished this review I think I'm going to write a letter to their company. This location = best FedEx ever.

    A young grumpy African American Female @ the counter. No eye contact, very curt with her replies, clearly she loathes her job

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    3 days ago

    Never leave reviews but Andrew and Marc were the absolute best. So so helpful, attentive, and friendly def best FedEx experience!!

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    2 years ago

    Staff was friendly and helpful when releasing my package after I missed delivery and had to go to their store to pick it up.

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    6 years ago

    Peter is rude. He should not be allowed to interact with customers. I will not return to this location!

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    11 years ago

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    Review Highlights - FedEx Office Print & Ship Center

    I DREAD going to places like this (anything that involves copying, faxing, setting up printers.....) and no joke, Shirley made the experience fast and fun.

    Mentioned in 2 reviews

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