Never leave reviews but Andrew and Marc were the absolute best. So so helpful, attentive, and friendly def best FedEx experience!!

Literally the worst. Vanessa and Michael held my package hostage after showing them my valid DL and email with tracking and was made to pull up a bill. Never in my life have I experienced this. read more

Want to say thank you to this team! I had a printing request and a very small timeline. They were understanding and helpful. Want to also shoutout the manager. Working in retail myself, I know what it feels like to be understaffed, a mess trying to keep up and customers just keep coming in the door, some with comments under their breath. I watched the team not stress and continue to focus on the customer in front of them and what was needed. They got my order processed just in time and I appreciate them so much! Hang in there guys! It's better to be busy than slow! read more

Leticia was very unhelpful; simple and clear call tag was assigned to me via ATT to return equipment; she was adamant that she could only facilitate a return with a QR code or label, which has not been my experience in the past. I would go to a different location or, better yet, UPS, if you need shipping services. She didn't even try to help. read more

Maximum efficiency. Experienced team that prioritized customer time and ease of experienced. Helped with wrapping boxes. Always go above and beyond. Great! read more

Sam made me smile today, he's the best guy they have up in this place. Fast and efficient and funny. and golly is this place my now go to spot. I've been struggling to find a good Mail Drop off in this whole city. This is the cleanest, easiest, most laid back situation. Highly recommend. I added it to my saved spots on my maps so I can come straight here every time read more

On July 13, 2023 I entered the facility to do some copies for the self service portion of this location with my son. The copies for for a very important insurance claim that should've been a ordinary service. However, as I scanned the 15 pages and try to email them to myself, I was met with a problem that required an associate from over the counter to assist. Kindly requested for assistance and was met by an lazy associate name Eric N. When Eric approach the self service area and I explained my concerns, he told me "it's not my fault that the machines don't work and I can't do anything about it" given that I had already paid $25 as a preauthorization to get the service. I simply wanted to get the test done. I asked if he could possibly do it from behind the counter so that I can go and this "Eric in." This guy had a major attitude. Ignoring his negative disposition, we proceeded to the counter, in which I tried to be very kind and supportive to the associate by offering if I could buy a USB to help resolve the simple task. The only thing the associate needed to do was simply scan the documents and email them to me, which is a standard service that you could get at any copy center, especially at FedEx Kinko's. But instead the treatment and service that I receive was horrific!! Words cannot express how disappointed and offended I was to encounter a maniac who was insecure, and despite my professionalism, got upset because I asked logical questions about the service that was provided to me. The service should've only cost under $10, but Eric N. tried to charge me $26. When I politely asked to speak with a manager, he copped an attitude , and was most unhelpful. When the manager came, I calmly told him the discrepancy, which involve a service that I was paying for that have not been provided, and I was concerned about the price gouging. Before I can finish the sentence, the rude and unhelpful Eric blurted out--"Look, you need to know I am an Ex-Marine as he clinched his face, and let me directly in my eyes... Baffled and taken off guard by the comment-- I looked at the manager and asked him what did this have to do with anything? Then Eric proceeded to point his finger in my face, and said "you're ignorant"! And then I saw him physically, get into a stance to fight me as a woman on the other side of the counter! Confused and offended by this I told him his mother was ignorant. Then my son told Eric not to talk to his mother that way in to address him, and then Eric told us that he would "I'll beat your ass too" and tried to rush us from behind the counter. At this point, I went into my fight or flight mode, and automatically prepared defend myself, and NOT afraid of this COWARD! Two other associates had to restrain Eric in and take him to the back of the store to cool off. I'm still not sure what was his reason of becoming upset, maybe because he was short, and we were tall and African-American he felt intimidated. All I know is these stereotypical micro-aggressions that displayed against African-Americans must stop! I was called "ignorant" for no reason, and despite me having three advanced degrees, and being a professional, I realized quickly that this was more of a racist and bigotry experience. There is absolutely no reason why this male felt it necessary to physically challenged me and it had to be because he was intimidated by my intellectual and polite of reasoning to question the services that I didn't receive. This guy is a maniac and if he served in the military, he must've been dishonorably discharged. Maybe Erick N. likes to beat on women, or his own wife or girlfriend...or he's got some type of inferiority complex. None of this is my problem! Nonetheless, this person should not be serving the public and is a "ticking time bomb waiting to explode," and shouldn't be working with the public!!!! In addition, I was beyond disappointment with the response of the manager on Duty, who seem to be unapologetic about his associates behavior, when I ask Desmond, if he would like his wife to be treated in this manner, he said no. So why would you have someone like this working with the public if they display such aggression towards customers? The public humiliation and embarrassment that I faced in front of my family and other customers that were in the store. It was absolutely ridiculous all because of being black . Unfortunately, I would like to say that this was an isolated incident, but I've been into the store, and I observed other customers of color being mistreated over the years by other associates within a store. It is a very bad place to go to get anything done, and you can barely avoid being targeted, even when you have done nothing wrong needs to be treated in this manner. read more

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I've been coming to this location for over 2.5 years. I first came to this location back when I used to be a local to the area. I now moved 30 minutes north of the area into another city and I still make the distance drive to specifically this location. I enjoy the employee service, and the interactions with every associate are amazing. I understand there are 2 HUB's near my house and about a dozen+ other locations I can visit to deal with my business, but instead, I come to this location. Thank you all for the great service! No complaints here! read more

I can't believe how the service here has gone down. I couldn't print off documents since the only customer use printer was down. No sign to indicate this. I needed to use a pair of scissors and was told only one pair is available to customers and are being used. They used to have several pairs tied down. That's just messed up. The employees here don't care and are rude. The homeless people who camp out and eat food get better service. Oh well. read more

Horrible service. I cannot believe how rude the employees are. It's quite sad- smells like weed too. Whatever- do you, but it is to the point where I am wondering if my print services will turn out correct. read more

HORRIBLE EMPLOYEES AT THIS LOCATION. AND NOW WE KNOW WHY THEIR JOBS ARE BECOMING OBSOLETE. I honestly don't know what happened but the employees are pissed off and taking it out on the customers. They started complaining about the way we tape the labels on the boxes after being told we couldn't have a plastic sleeve for our label. The Hispanic lady threw, yes, threw the tape machine at us and walked away as soon as she threw it. Please hire employees that want to be there and want to help customers! This type of behavior is not acceptable and I will escalate this complaint. read more

This FedEx location always always has a long line with usually just one person helping customers ship packages. When you try to get help from anyone else, it's pretty much nonexistent. I cannot blame this on the pandemic because it's been like this pre pandemic. Other FedEx locations are not this bad. Don't waste your time going here if you can go to a different location. read more

It was a great quick fast experience. Demone B was able to assist me with my passport needs while he was helping someone else at the same time. Was able to get both of us in and out fast and with a good attitude very knowledgeable and efficient. read more

FedEx Office Print & Ship Center - FedEx Passport - Shipping Centers Near Me - Dallas, Texas

FedEx has gotten to be a third-rate (at best) shipper of products. I had a very important delivery that needed to arrive this morning. Overnight delivery from Las Vegas was paid. A picture of the package was sent to me by the shipping company. The address is/was 100% correct. The deliver has still not come (at 2 pm). The FedEx driver lied and said something was wrong with the address. Now I have to trek down to a FedEx warehouse at 6:30 pm and hope that the package shows up. It is a very expensive and pesonal delivery item, so I have a bad suspicion that it has been diverted and stolen (I'm sure they'll say it was "lost"). Horrible service. Paid extra to have it not delivered. The company lied about why it was not delivered. And now I have to drive 35 minutes on a Friday evening to find out whether it was stolen or not. Just about the worst customer experience possible. read more

Staff was friendly and helpful when releasing my package after I missed delivery and had to go to their store to pick it up.

Terrible. I get there 3 minutes before open and open the door and the manager asks me to leave because they're closed (some guy with a bad gray mullet thing) I was carrying a couch in a box that was 110lbs. I ask them to please help me a few minutes early but the manager said corporate policy etc and he couldn't. An employee Justine stepped up (like a boss) and helped me. Hire Justine as manager and fire gray hair. Justine need to be moved up. People like Justine that take initiative are the only reason I go back to this location. This location has been a constant let down for me but, it's close to my house. read more

All I was here for was a simple pickup of a held FedEx package. Based on the whirlwind of jacked-up messes going on around me, I would think long and hard before going here for anything important. The place just looked messy in the back too for what that's worth. The layout is not intuitive - there is a desk for packing packages. It doesn't say anything about picking up packages. There is also a long desk for printing help. People were lined up in a big glob and I honesty didn't know which area to wait in. I started trying to box out new people who came after me so that they couldn't bypass my spot, while trying not to make the people in front of me think I was trying to cut in front of them. Was a bit comical. Fortunately another customer told me which area I needed to be in for picking up a package. I was finally able to get my package, but I witnessed pissed off people asking for the manager because they couldn't get the fax machines to work. Yeah they were old and old people likely don't know what they are doing with fax machines. Other people were getting frustrated about the wait. I was rolling with is since it was a day off for me. The employees I interacted with were overall friendly and helpful - just not enough of them to handle the rush. read more

NEVER use the self service kiosks. They are extremely unreliable. I come here often for work and try to use them every time thinking that they will work and always end up standing in line because the label I just created won't print. Shirley is always extremely helpful when this happens. Just wish they would fix the kiosks or remove them. read more

Color me impressed. I am used to being treated like dirt when I go into any of these shipping/receiving places like UPS or FedEx. When I walked in here I honestly felt like EVERYONE was there to help me. The store was packed, but no one seemed irritated. The employees were laughing and talking to all the customers, several customers had even started talking to each other while they waited. I just needed to mail off a DVR back to DirecTV (hate them) and was in such a sour mood, but just being in the place cheered me up. On top of that when an employee behind the counter saw me holding the big box he asked the customer he was working with if he could help me and then rushed around the counter to take the box from me, confirmed I just needed to mail it, and then said "That's all you have to do! We'll take care of the rest. Have a great day!". After I stood in shock for a few moments I left a million times happier than I walked in. Honestly, there must be some parallel customer-service oriented universe surrounding this FedEx because they are one of a kind. The one by my office SUCKS, I'm going to go here from now on. In fact, now that I've finished this review I think I'm going to write a letter to their company. This location = best FedEx ever. read more

FedEx Office Print & Ship Center - Shipping Centers Near Me - Dallas, Texas

I frequent a lot of the other FEDEX Office locations and this is my favorite. The last trip was typical. I needed to reship a package that another shipper had messed up which came back to me. The counter staff was busy but they stopped what they were doing to head me in the right direction. A lot of what others do for you, FEDEX has you do. However if FEDEX did it, you'd have to pay for that somewhere so I don't mind. I was able to print my own label on their free machine, repackaged and off the shipment went. (this time to the right location) The only thing I wish this location would do is Notary work so I could stop using their competition. read more

Not the best Fedex. VERY SLOW in the the shipping line. Only one person working the shipping desk, while 3 people are working the "printing" counter. THEY NEED MORE CASHIERS BEHIND THE SHIPPING DESK. They've done away with shipping forms and you have to wait till it's your turn at the register to verbally state your address, return address, and telephone number so the entire store can hear. I recommend you walk in with all this information written on a piece of paper. I FedEx-ed overseas today,Monday, and the cashier tells me the envelope would arrive Thursday. I pay the fee and arrive home only to notice the receipt has a date of arrival for NEXT THURSDAY. Awful service and busiest FedEx I've been too. AVOID THIS PLACE. 2 of their printers were jammed. The elderly African woman was busy chatting with customers. Moves like a snail. She stands behind the fax machine. She's useless. Usually in everyone's business. read more

FedEx Office Print & Ship Center - A young grumpy African American Female @ the counter. No eye contact, very curt with her replies, clearly she loathes her job - Shipping Centers Near Me - Dallas, Texas

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I am giving it 3 stars because the quality of the work they do is good. I never had a problem or complaint. But I detest going to this store. The service is SO SLOW and unhelpful. I never knew that I was invisible until I tried to be helped at this place. Apparently, I now have this superpower because they looked past, through, and around me, helping everyone else who came in way after me. When I finally said something the clerk sort of gave me an attitude like "what is your problem?" Let me tell you my problem: I don't have all day to stand around in the vain hope of being helped. It really is not hard to have some awareness of who is there and who is next. read more

This was my first and hopefully last visit here. Walked in and got greeted by no one. Asked Keyosha where I needed to go to send the box I had and she stated that I could just leave it on the counter. When I asked about a receipt she told me that I could wait till she got done (she was straightening boxes on the shelf). Then when she came not once did she say a word to me, even after I said "thank you" - customer service can make you or break you . . . I'll take my business elsewhere. read more

Go to the post office! Save a trip. Rudest, ugliest people here. Don't even bother hoping they can help you save a buck or get any help understanding shipping. I wish I could name names but I'm sure the one I didn't want to work with didn't forget because she didn't mind rolling her eyes this morning. If you hate your job, DON'T DO CUSTOMER SERVICE. read more

I came in to ship a custom item that was very valuable to me and I was looking for it to be handled with care. The customer service that Sam provided me was exceptional and he made me feel very comfortable shipping a sentimental item. read more

Dang, the manager was so disrespectful to his own employee. That was he's to watch. But then a different worker behind the full service counter was also pretty rude. I have a lot of grace for customer service workers because they can definitely be treated so poorly- so I'm not being a Karen- but I may take a trip to another location moving forward. I think this may be a great example of how management can impact the workers, IDK, maybe I'm reaching. Do managers read these? read more

As I read over the previous reviews, I am shocked to see people exclaim how great and how awful the service was. My experience was pleasant. Nothing out of the ordinary. The staff wasn't rude but not super helpful either. I was shocked at their prices to fax. It seemed incredibly high. It cost $35 to fax something long distance. That seems a little extreme. Thus, the three stars for the high cost. read more

I'm sorry for being rude and some what crazy sounding but if you go to this location in the morning time and there is a Black Lady at the front. Do yourself a favor and either ask for someone else to help you or go to another location. I am so serious. You can read my comments on other topics and you will see that I try to didn't some good in something or someone. I will atleast say nice staff. We will take our money elsewhere before we let someone be rude and straight up ignorant acting for no reason. Please forgive me. I am not calling her ignorant, I am calling the actions and the type of customer service she displayed ignorant. My apologies for this post, this is not me but it needs to be said... NO ONE SHOULD EXPERIENCE BAD CUSTOMER SERVICE AT NO TIME!!!!!!! read more

Very convenient and easy. You just walk in and they are right in front to help you. Also, good parking if you have boxes since they have their own reserved parking area. read more

Honestly, if I could give this place negative stars, I would. Not ONCE have I come here to pick up an order and it not be incorrect. It's super frustrating, I'm usually on a time crunch (which is why I place my orders online for pickup and, silly me, I just assume a company this well known will be able to complete the service without errors. Today I went to pick up an order of laminated cards (4 per page), 4 pages, costing me $20. When I arrived, the guy handed me a package of 4 sheets, none were laminated. $20 for 4 sheets of printed paper???? I've attached a pic of the instructions that were included in the package he handed me, clearly showing my simple request. Unfortunately no one ever knows why or how the orders are wrong, no manager on duty...it's seriously a terrible experience. Please save yourselves the time, money, and frustration by finding another printing service provider. If you guys have any good recommendations, I'll gladly take them! I'm even willing to pay more as long as my order is right!! read more

The guys here are so nice! I only go to this fedex, I went to different one once and never again. They are so kind and helpful at this one. Especially the young shorter black guy with glasses. Amazing customer service. read more

Shipping centre with staff who don't know how to help you ship. TRUST THE POOR RATING PEOPLE. THIS BRANCH HAS A POOR RATING FOR A REASON. Goal: create a prepaid label and send a document. Experience: I enter to find a long queue and no help desk. I wait for 40 minutes in the line to end up at the shipping desk. I tell the person my requirement and she says I need a FedEx account and I should use a self service computer terminal to create one. I have all the information they need typed out on my phone while I was waiting in the line( from, to, phone numbers, email id etc) but was sent to the terminal without any choice. I say " hey, someone could have told me that when I walked in". Response-" yea right. Am sure you were waiting for a long time. Next in line please". I am so mad and I start typing real fast to create the goddamn account. At the credit card info, it fails. I type again. Fails again. The screen says call 1800-FedEx to sort. I AM SITTING IN A GODDAMN FEDEX STORE! I see my credit card account and it says FedEx charged a dollar. So it should ideally be working fine. I go back to the desk. Explain her the situation. She says "if you created a account it would have given you a number". I hold my tongue but tell her about the credit card issue (which precedes the number generation I suppose). I politely ask her - should I call the number or can u help. Response - "I think you did not pay attention to the computer. It should have given you a number". I ask her I don't see why there is a gap here. My credit card is fine and the computer is asking me to call. Her response -" even I can't see where the gap is" I waste 50 minutes jus to deal with this kind of service!? Why not jus use the computer in the desk to fix the problem and get this thing done. This is their bread and butter. Never going back there. Would advise no one to go either. read more

Came here today for the last time. I have had to get some last minute prints done for work and the first time I came in I was helped quickly by Ivan who really went above and beyond. Since then, it's been a total waste of time the other three stops. Just went in today to print 5 color prints on card stock. I was charged 7.50 for "file enhancement" when the guy literally just opened the files and printed. I had to get on a call and didn't feel like arguing because I know that it was an arbitrary charge and this would be better handled with a manager or customer service representative. I've never been charged for "file enhancement" and I've had the same print job done here twice before. Go to another FedEx place for printing. I've wasted hours here and it took an erroneous charge of 7.50 to make me just quit it all together. I feel like the guy took advantage of the fact that he thought I'd never been there before. It felt like a total dishonest move tbh read more

I attempted to ship several thousand dollars of fly rods with this location. They took the items and set them aside and said they would box them later. I said I wasn't leaving the store until I saw the rods go into a box. They then purposely ignored me. I ultimately demanded that they void the transaction, and left the location. I will arrange to ship with someone else. I will never again use Fed Ex for any shipping purposes. read more

I actually dread having to come here. They have such bad customer service. Today there were actually two nice, helpful people- Mike and Trina- that's why I gave it 3 instead of two. I'm only writing write this review in hopes that the manager will see it and realize that you need to work with your people. Some of them act like they only have one job and they can't even be nice enough to help you figure out what you need- if it's not their particular responsibility. One lady this morning was just rude. You have the technology and the ability to put out a nice product - please, please work with your people and try to get them to be more helpful and kind! read more

I needed to ship a work of art. Shirley helped me. She was experienced and packed my art work carefully. I was confident it would reach it's destination intact. I did not have a long wait. Shirley was kind, friendly, and efficient. I would go back again. AND, I learned last night that the package arrived three days ahead of schedule in perfect condition. I used FedEx: 5500 Greenville Avenue, Dallas, 75206. read more

Worst FedEx to ship items. The line is always a mile long due to no employees working the packing line. Instead they are all randomly walking around. Not sure why they ever did away with air bills to speed up the process and allow the customers to fill out information. Save time and use UPS or the Postal system. read more

Collin is the best employee there! I came in with a complicated print job with a few different things needed and he helped me and knew exactly how to print what I needed. I will continue to come here and ask for him every time! read more

Peter is rude. He should not be allowed to interact with customers. I will not return to this location!

Never have I been to a store that was so rude, condescending, and incompetent. Printing some files from the computer, my first set had blurred photos and leaking ink. Printing my next set, I chose a different printer. Upon trying to figure out where they were printed, 2 employees had no clue, and the one who finally helped, scolded me for using that printer. When I explained I was looking for quality since I was paying $50 to print this 50 page document in color, he told me it was my files issue, not the printer... From the marketing department at a global fashion company and when I print at my office look great. He made no effort to help, was rude, short and accusatory, and I felt I had done something wrong before I remembered I was being nice and polite with a smile on my face saying please and thank you whenever I could! Upon asking for help with a scanner, another employee sat down next to me, then got on her phone and started texting... Finally, upon trying to staple my poor quality printed copies of 53 pages, 3 employees ALL walked me to the staplers and told me to read which staples would be thick enough... I had done that before I asked for help and told them that!!! 3 times, they walked me again and again over the same stapler reading it to me!!!! Then, made no attempt to apologize or come up with another solution, I asked for a binder clip. Then, after paying $116 for copies, I ask for bag since it was raining and they smirk and say that will be a nickel. After I paid. Luckily, i found some spare change in the bottom of my purse because I don't think I can charge 5 cents on my Amex! read more